George was great it was so easy to set everything up and took no longer than 30-40 minutes he was…read morevery nice and knowledgeable I highly recommend this location ! No hassles at all

Arrived at 11:15 now it's 12:28, 6 or so people were in since we've been here. More then a few…read morecustomers leaving since we've walked here , and only 3 associates. 1 of which who is talking to customers about things that have no relevance to anything relating to their phone issues. Another working with the same customer he has been with since we walked in, and only one actually doing their job and doing it correctly.

Sells used phones when you order you a new one I gave this guy yassir 676 00 for a new galaxy flip…read moreflip phone went I went to get it it was a used piece of junk with virus !!! He won't give me my money back

Amazing customer service; This is the place you go to if your phone is broken, your phone has a…read morecracked screen, etc. Technically the owner is just amazing and can fix even obscure phones. Had to order my replacement screen for phone and when it arrived was fixed within a few hours. Highly recommend this store for your phone needs (new phones and repairing phones).

We have been Verizon customers for years. Recently, just in changing a password on my husband's…read moreiPhone caused him to not be able to access our email account from the iPhone. We worked with a couple of other Verizon consultants in a different location without any success and came back to this one today. We had been here before. We cannot say enough about Verizon. How great they are and how wonderful ALDON is with customers. He solved the problem in just a few minutes. AL, DON, should receive some type of acknowledgment of his expertise and his ability to communicate and help customers.

Very rude , no stars I would take stars away ,act like they want to help, but will take the next…read moreperson in line and tell you someone would be there to help you, 3 hours there and still did not get my phone working, manager Not helpful at all!!

My month old sim card was acting up, and the phone reporting that it had no sim card at all despite…read moreme taking it out, cleaning and reseating it. The staff took the time to diagnose the problem, which involved removing the card, trying it in other phones, analyzing it on their computer. It turns out that the sim card had gone bad, evidently an uncoomon occurence, so they programmed a new one. Throughout this he was courteous and friendly, despite the fact that he didn't charge me. Thus, since this interaction could not have gone better in any way, a 5 star score, on a First to review. Bravo.

Service was above and beyond. Very impressed. I big kudos to "Shiane" for having the time and…read morepatience to help us. Everyone was very friendly and helpful. Shiane helped to fix any and all problems we were experiencing and helped my husband pick out a suitable new phone and the price fit into our budget. The Brownwood Consumer Cellular is a 5 star office.

I thought they were very reliable and helpful. Appeared to be very knowledgeable regarding phones…read moreand electronics.

Worst service in all our years of having cell phones. They dropped water on my husband's phone and…read morerefused to admit it. My husband ended up having to buy a new phone. Only go here if you expect bad service. They are not experienced in fixing phones, they only make it worse than it was.

Meta quest 3 fixed and working!! I had bought a Meta quest three from Facebook marketplace, and…read moreunluckily, I never checked to see if the lenses were scratched which they very much were. This is the ONLY place in practically a 50 mile radius that would replace them and they were so very kind about it and it was very reasonably priced. If you have a Meta quest, then this is where you should bring it for sure

It is a place of scammer…read more They bought a laptop (Asus ZenBook 14 UX3402 Q409 Backlit KEYBOARD PALMREST TOUCHPAD BLUE) part from me on ebay, and claimed the parts are defective immediately when the package delivered. They sent me back a bluetooth keyboard in a new package bought from Amazon. I have a full uncut one-shot video showing the unboxing process of the returned package.