Friendly thorough service…read more Manager was new to the area and was very conversational. Took a bit of time transferring files (which was a great service with all there is on phones now). Other employees were working on projects and having fun socializing with each other at the same time. The store was clean and irgo. Due to covid everyone was masked.

The worst experience I have ever had with a phone service I. My life, this company is horrible!…read more I traded in my iPhone for an $800 credit. I never received the promised deal which was... $800 trade in to switch providers and get the new iPhone 14 for $1100 subtract the $800 for the trade in. My phone bill was promised to be $82.50 for 24 months. Magenta plan plus $12.50 a month to pay off the new phone. I double and triple checked this before I agreed to this switch because my current bill was $65 with Cricket for unlimited service and it was a great service for 9 years. So I didn't want to get screwed. Yet, I was fraudulently pulled from Cricket with promise of my monthly bill being $82.50. I went back and forth with this company for 4-5 months. I would go to the store and they would tell me they were working on it then I would talk to Custer service and they would tell me the deal offered at the store wasn't valid. So I would go back to the store and they credited my account $300... a few days later another $100. Then nothing. I talked to customer sevice again and she said they would add a credit to my account every month if I called when. I got my bill, which is ridiculous but I was stuck. When I called the next month they told me they couldn't honor that either. I had to switch to the lowest plan $45 and still pay $45 a month for the new phone. So now I'm stuck with crappy service and I pay much more than I ever did for better service from cricket. I agreed to and signed trade on paperwork for ... My bill to be $82.50 for 24 months, all of the sudden it was $115 every month which was double or my last service! So I had to switch to a lower service and now I can't even get my half of my texts to go through. At this point I just want the $300 they owe me for my phone. They keep telling me that they have given me $500 and that I should be happy with that. Well that's not what I was told it would be. This is fraud!! Even if you would, which you won't, give me the money your company owes me, my phone bills still going to be $96 a month now for two years. Because I was supposed to be paying off $300 of $1100 on the new phone for $12.50 a month but with all the jacked crediting and this company having stolen $300 from me. No matter what happen my bill will be $96 a month for shitty service until I can buy out the phone, which means this company will make full market price on the phone even after all this garbage. T-Mobile is the worst mistake I've ever made with a phone service. They are awful. I cannot wait to get this paid off and get out of this service. I'm still probably going to file a small claims for the $300 they owe while they are screwing me around for the next 2 years. I Hate T-Mobile, do not switch to this service they are the worst. Also they best coverage they have is while your standing directly under a T-Mobile billboard otherwise good luck with your service.