Mario provided excellent initial diagnosis of a complex laptop problem. He was very diligent in…read moreensuring it was the core problem, so tested several scenarios and repaired the issue. His customer communication skills demonstrate a strong customer-oriented approach, while pricing is fair and appropriate. Will continue to be our choice in mobile phone and computer service.

great service and friendly. very quickly solved a major problem I was having with my iphone.read more

My eternal optimism yet again came back and bit me. I guess in this case if something sounds too…read moregood to be true- It really is.. we were talked into moving our phones over from AT&T and our Internet. They lied to us over and over again about whether things would work in our hometown of Timnath. The reception is absolutely awful and they actually put down the wrong address for us for the Internet so that it seemed like we would get service when our area wasn't supported. They also "helped" us by putting on screen protectors that broke the same day. I'm only giving two stars instead of one because tech-support and customer service online actually was excellent.

I came in here to ask about a pay-per-minute flip phone plan for my elderly mother and I don't…read morethink the kid I talked to knew what I was talking about since he was probably a toddler the last time those plans were commonplace.

We went in for an upgrade for an iPhone and the sales person selected multiple accessories truly…read morewithout stating the price of anything. We had little experience with buying a new phone, and they were very nice except for that. When we came back an hour later everything was already on the phone, again without any prices being stated until a very expensive bill came back later. We ended up calling and getting it refunded, but it is weird and they seemed very irritated. We were never given a box for the case and they said for that reason it couldn't be refunded, but it worked out. In the future I think it would be valuable to at least ask the customer if they are interested in adding additional things for the phone instead of just doing it without disclosing any prices. Especially in an area with a lot of young adults needing help.

Colter P. did a super job today sorting out the issues I was having with my phone. He was…read morepersonable, knowledgeable and didn't condescend to me as a senior citizen. Great customer service!

Customer service sucks! Was told by Johnathan he'd have my…read moreback as I am older and not real tech savvy. After everything was switched over, I text him some issues I needed help with. Said he'd be over that Friday and never showed up. Texted him again, no response. So sad. Leaves a very bad taste with me for this company. Really thought I could trust this guy but should have known better! I hope he is in the same situation down the road and gets screwed over! Why can't people just be human anymore? I'll be switching services back thanks to this dude who couldn't keep his word...beware!!!

I needed to get a xfinity modem because my personal one stopped working. I talked with customer…read moreservice through the app and we couldn't get my modem working. So they tell me no problem and that I can go to the store in person to pick up a new free one at no additional charge. I get to the store and the service I get is just how South Park portrays it, basically pay a monthly fee or kick rocks. So I leave and contact the online support again. This time they say they will just ship me one so I don't have to deal with the store. Now I am getting a modem shipped to my house and I have no additional fees like the store was demanding I pay. Moral of the story, Xfinity in person is hot garbage but their online customer service rocks.

Came in with my broken phone screen. They had to order parts so took a week for those to come in…read more You will need to pay half up front if they dont have the needed parts. They did a good job fixing my phone. They did let me know of some other things that were wrong inside but i opted to not worry about it. Staff was friendly and knowledgable. Once they got the part, they called me to let me know it was in. I brought my phone in an it took 2 hours to get my phone done. So quick service. Only reason for 4 stars is that price seemed a little high

While traveling thru Ft Collins, we stopped in with a dead (to us) Samsung phone. Cooper very…read morequickly and professionally determined the problem and corrective action. Many thanks to Cooper!.

I came in with a cracked screen. Nothing else wrong, no issue functionally, just an annoying crack…read morein my screen. I was told 2-3 hours. I came back at 2 1/2 hours and was told it would be another hour. I waited at the store for ANOTHER 2 1/2 hours only to be told that they installed the wrong screen and I need to leave me phone until Monday so they could install the correct screen. I said absolutely not, and they told me they cannot let me leave with the screen they installed. I said fine, and they were supposed to put back my old cracked one. For whatever reason, they did not put back the old one and I was told to come back first thing Monday (i.e. today). I turned my phone on, and it was missing the S Pen, it said NO SIM - Emergency call only, and it immediately overheated and turned off. I called the store from my husband's phone and was told to leave it off for a bit and the issues would resolve - that it was just because it had been heated up to remove the screen. I left it off for another 2 1/2 hours and still had the same issues. I called again and was told again to come back Monday (today). I came back in first thing this morning and was told it would be 4hours. It has now been 4 1/2 hours. I called and they said it will be another hour. I showed up 1 hr and 20 minutes later to be told the exact same thing - - "We are running diagnostics." I did not get my phone back for another hour and a half. For anyone not wanting to add this up . . . Saturday I was told 2-3 hours and it took 5 1/2 hours to get a BROKEN PHONE back that was not broken beyond an AESTHETIC crack on the screen when I dropped it off. On Monday, my second visit, I was told 4 hours, and it took 7 1/2 hours. While waiting for my phone I got to chat with 8 other customers who had similar OR WORSE stories about this place and their experience. This is completely ridiculous nonsense and the absolute worst business you can go to in my opinion. They give you BS explanations and time frames and don't give a f*** how long they take or if they RUIN your device. I cannot believe any companies (Verizon, Xfinity, Asurion, Verify, etc.) are willing to pay/partner with this business for insurance and warranty claims as, from my experience and in my opinion, this shop is a huge liability. My only piece of advice is to GO ANYWHERE ELSE. ** Also, be weary of any 5 star reviews - - based on my experience and what I witnessed with over a dozen other customers today, those reviews are likely not legit.

I took my phone in for a battery replacement and after within hours after picking it up I noticed…read moremy camera wasn't working properly. When I took it back in, they said I must have dropped it (I didn't) and they wanted me to pay them to replace the camera. So I basically paid them to break my camera. Awful business.

Awful costumer service from the most useless employees I've ever experienced anywhere. I had to go…read moreto this location 3 times in 2 weeks, and every time they messed something up or straight refused to help with very easy issues. Do everything you can to NOT go here.

If you have a business account, don't bother with this store. They have royally messed our bill up…read moreand now conveniently "no one here can help you" because we have a business account.

I signed up for a "Basic" plan while they were running an iPhone trade-in special in December 2023…read more They essentially lied to me and said they could get me into a plan with this special trade-in for about $60 / month per line. Instead they signed me up for the Most Expensive Platinum Level Plan Available with literally every add-on available behind my back. My first bill was over $225 per phone line. I've been on at least 5 calls with AT&T Customer Service in the past 6 months trying to sort out this problem, they supposedly corrected the billing then next month my bill up to"magically" jumps up to $90 or $100 per line per month due to the way this store structured my trade-in. When I signed up they went through everything on an iPad device which showed my bill at about $60 / month per line. I've had cell phone plans dating back to the 1990's and never had so much trouble dealing a company or store before. This is the worst experience I've had in the past 30 years. I will never get another AT&T plan again. The word "crook" and "misleading" doesn't do this store justice.

I've been needing a new cellphone for a while but have been putting it off, thinking it would be a…read morepain and take forever. However, at this AT&T location, I was pleasantly surprised! I was in and out in under 30 minutes with a new phone, a case, and a screen protector. The associate was really personable, helpful, and patient. I won't need to drag my feet next time I'm up for a phone upgrade because I know I'll be well taken care of here!

Brandon was super helpful and got me a new phone and everything backed up in less than an hour, way…read morebetter time then I've ever experienced before

Not friendly. Used to have great service. Has gone downhill. Won't be going back to that one again.read more