I have been with ATT since they were Southwestern Bell; I went into there store and asked if they…read morecould please lower my bill? I was paying $197 for two lines; my mom, who is 84 does nothing more than call. They told me there was nothing they could do. I said OK and headed to Verizon. My experience with Lauren was pleasant, she was kind, understanding and easy to work with. The fact that her demeanor was pleasant; she was very patient with whomever she was dealing with on the other end. Yes I understand it's her job, but she could have handled it a whole lot differently. I tipped her on the way out the door. It took 3 1/2 hours to get everything switched over; even then the process wasn't finished. They gave me a temporary phone number; only because my number was so old supposedly; that ATT wouldn't release it‍. Not really sure what that meant. I would have to come back three days later to switch back to my old number. Which I did; that took another 1 1/2 out of another day in my week. Verizon could lower my bill to a $164 monthly and if I signed up for auto-pay it would take another $20's off. PERFECT! Love that! To accomplish this; Verizon would pay off both phones from ATT; move everything over, we would still have the same phone numbers; my mom could use the phone I was using from ATT and I would purchase a new 12 or 15. I was still very HAPPY with my 6SE. Then the rates would be locked in for three years. I say all that to say this; that was on March 7th 2025. I paid $160 in store to get the plan started; was assured I wouldn't have a payment until the end of April. At the end of March $164 came out of my account; I had not signed up for auto-pay yet. I was NOT HAPPY about the unexpected payment. But wait there's more! Not ONLY did that payment come out! Verizon didn't pay off my mom's phone and AT&T billed me $193.34 on April 7th. After all that, my Verizon account then showed; my next payment would be on April 27th for $144....yeah On April 8th I receive this!! Verizon Msg: Your balance of $193.67 is scheduled for eCheck payment on 4/21/25. View your bill at m.vzw.com/MyBill I am now getting dressed to go back to the Verizon store in Marble Falls; I pray Lauren is there! NOT ONLY IS IT $50 MORE THAN IT IS SUPPOSE TO BE; IT IS ALMOST THE EXACT SAME AMOUNT I WAS PAYING AT AT&T!!!! Needless to say I AM HOT!

Unprofessional female manager. Had to post immediately after witnessing a female employee act…read moreextremely rude and unprofessional towards a child entering the store. As the child was leaving a male employee--who was kind--asked her a question and again the female was abrupt and told the child to leave. Well done Verizon. I know most of you are not like that, but this was completely unacceptable and I will be cancelling my 20 plus years of service because of this person.

Had my phone there for over three weeks. I had to go in every other day to see if the part is in…read more For being an electronic company, that could have been solved that by emailing me. Handed me back a dead phone with a broken digitizer AND-it was never fixed. See you in small claims court Sean.

Took my iPhone in simply to have my screen replaced and upon getting there decided to have a…read morecracked camera lens on my phone fixed too. Not only was there dust in my camera lens that I can't get out because it wasn't cleaned before being put on, but my screen not even a week after the repair started to come off. AND my phone battery is now completely fried and keeps dying at as much as 80% battery even though it was completely fine before bringing in my phone.

Super friendly staff that I dealt with and helped me every step of the way when I had issues or…read morequestions. It was super busy when I got there but they took it all in stride and things moved rather slowly but super smooth which made the wait not bad at all. I'll for sure be back to this store if I need anything else for my phone, have issues with my phone or want a new phone..

Deceptive, rude, added on features I didn't ask for. Signed me up for the very highest plan. Sold…read moreme a watch to go with my new phone and then added a data plan for the watch which I didn't want. Add insurance for the phone and watch which was not asked for. Went back in today to talk to the representative and/or manager and they hid in the back. Two reps that we our front were extremely rude and not helpful. There was one rep who actually apologized for the issue. The others made snide remarks. I will never do business at this store front again.

This store should be shut down. The absolute worst customer service in my life. The manager Carla…read moreCox was so aggressive and rude. The other rep Mary Boothe was equally rude and unhelpful. This store treats cusotomers like trash unless you are buying something they want to sell you.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Marble Falls store today.