Just a terrible place. A waste of time trying to get help there. Needed help with my messaging…read more The girl helping me was nice, but in over her head. Her boss, the manager, was there, but instead of helping us she just wanted to dick around online. Poor training and poor customer service. Didn't even fix my problem; after 90 minutes I left with the same customer service phone number I could have got from their website. While I was there I got to watch them work with a 70 year old woman who never had a cell phone before and jam her into an iPhone 11. Really? She needs Spotify and Tik Tok? You couldn't sell her a $100 flip phone instead of an $1100 iPhone? Go to Green Bay if you need service - it's worth the drive.

If you live in Wisconsin DO NOT I repeat DO NOT go with a verizon network. Service is spotty and…read moreNEVER works when you need it to. My family has missed out on lots of spur of the moment adventures because as we were reading about them in the car the internet went out and bam can't figure out where to go or what's it about. Their "leave no one behind" slogan should be "never get to know where your going" or "I hope I never have to call for help because I won't have service".

The actual service is great, once you get your dis mounted. Providing DCB a place to put there…read moredish was left up to me since I did have a clear path to their tower by mounting it on a tree. I mounted a pipe on a big rock on the shore, which I hope survives the ice. I was not told they had a lift that they brought to my neighbors and went way up in a tree and mounted theirs. This would have been a better option for us. This is our only complaint. Service is great. Ability to put in winter mode is great. Best we switch out Verison phones to internet mode and dropped a land line.

If I could post 0 stars I would. This service can not possibly get any worse. Tonight it has gone…read moreout about 15 times for about 3-6 minutes each time. Impossible to watch TV. When you call to report a problem the only thing their useless people do is say to restart your router. Last week we called technical support and was told there was no problem on there end and we need a new router. 4 days later they send out a notice that they have been experiencing major outage problems for over 4 days, yet the jerks at tech support we're not aware of it! If you call with a problem, they tell you they will expedite it, and then it takes 3-5 days before they call back! They don't care that people need the internet to do their jobs. The only reason they are still in business is because there are no other options! Their value is crap because we pay for crappy service that is ALWAYS going out!