I had an issue with my cell phone Ben took care of that and even put in a sim card for me being in my 60s we are not really tech savvy.

These people are unscrupulous. I went and was told if I bought a WiFi router I'd get a free phone and four free lines. The router sucked so I returned it the next day or two. I thought I'd see if I liked the phone . No I did not. I tried to return it and the salesman said keep it it's free. I figured ok even Steven I got an iPhone from them anyhow. I got a bill a month later and the charged me for EVERYTHING. When I went to talk to them they sent me to the Hanover store and they had no idea why. When I went back the guy said just ignore the bill! He said "it won't anff your credit score". Unbelievable. Well, I'm not going back. I'm filing a complaint with the FCC in the AM. OH, I CALLED THE "Customer Service" in Calcutta. I could not understand a freakin word they said! AVOID THIS STORE! AVOID TMOBILE COMPLETELY! read more

I should start this by saying that we've been T-Mobile customers for over a decade and have never had any issues with the service. That being said, I had the worst customer service experience of my life at the Marshfield location, by which I mean I received no customer service at all. I arrived an hour before closing, which I thought would be plenty of time. After all, I just needed to add a line and get a new sim chip for it, which I've done before at other locations in about ten minutes. Well, I never even got the chance at the Marshfield store. There were two employees working and just one customer being helped when I arrived. One of the two employees came over to tell me they'd be with us in just a few minutes. He then went back to join the other employee who was helping the current customer. I have no idea why both employees were necessary to serve this one customer. From where I stood, it didn't seem like they were both doing anything. In fact, at times, neither was doing anything other than chitchatting with the customer. I did overhear that the customer was switching to T-Mobile from Verizon, so maybe they were just trying really hard to impress, at the expense of the existing customer in line behind. I waited patiently while my husband took our daughter out to walk around outside. When they next got back, fifteen minutes later, I was no closer to being helped. Neither employee had even bothered to ask what it was I needed or even acknowledge me after we first arrived. So my husband and daughter left to explore for another fifteen minutes, but it was the same story when they next returned. With about fifteen minutes until closing, my husband finally got fed up and butted into the chitchat to ask how much longer they would be. We were told it might be another 15-20 minutes. Basically, closing time. Thanks, T-Mobile Marshfield, for wasting 45 minutes of my life. Maybe you could have spared the second employee who looked to be doing absolutely nothing and had him help us? Maybe you could have at the very least updated us that the current customer's issues were taking longer than expected and you might not have time to assist us? Maybe you could have done something, anything, even remotely professional? I'm sure the customer who was being helped had a 5-star experience. They received an hour or more of devoted attention from the store's entire staff. But consider this: the next time you need some help from these guys, YOU might be the second in line. read more

Worst place ever do not waste your time here. Totally dicked around and lied to repeatedly.

When dealing with Rob be careful. He dances around your questions and pretends he's confused. He's as dumb as a fox. After going around and around I finally left the store and dealt with TMobile directly. If he tells you something doesn't matter (like what phone you trade in) It does!! The Hanover store however is wonderful. Direct, honest and told me they have had several customers from the Marshfield location come in with problems. read more