I have been a loyal Verizon customer for quite some time, and my experience with their customer…read moreservice--both by phone and chat--has generally been excellent. Unfortunately, my experience at this store was the complete opposite. The store appears to be managed by a narcissistic individual who behaves as if he knows every technical detail about the entire company. I went in simply to drop off my Verizon 5G WiFi Extender after upgrading to Verizon FiOS. Out of nowhere, the manager snapped at me and insisted the device was not a 5G WiFi Extender because it has a coaxial port. What the manager clearly does not understand is that a WiFi extender simply repeats the signal from a WiFi router. Because of his dismissive and arrogant demeanor, I told him he did not know what he was talking about and that he should scan the SKU number before jumping to conclusions. Instead of verifying the information, he doubled down and claimed he essentially has Verizon's database "in his head." When the team finally scanned the SKU number, it clearly showed the device is 5G equipment. Naturally, he was embarrassed and tried to save face with a ridiculous explanation: "The extender is FiOS equipment that was configured as a 5G device." What? I laughed and left. There was no apology for the unprofessional behavior or incorrect claims, and I wasn't even thanked for being a loyal customer. This store manager is in serious need of professional training on how to interact with customers. If this is the level of leadership at this location, Verizon risks losing loyal customers because of uninformed and unprofessional management.

I was having a big issue with Verizon customer service which was absolutely horrid!!! I went to…read morethis store where Russ Ed and the amazing manager did everything in their power to help me and save me money!!! They were friendly and extremely knowledgeable... I truly wish to thank them for being amazing!!! My issue was fixed in a record amount of time and I am completely satisfied with their help!!!

I have been doing business with this particular Verizon store for close to a decade. It has…read moreundergone many changes, but they have always been very pleasant and helpful to me and my family. NEVER more so than yesterday when I brought in my wife's phone which has had a long standing issue (5 years-ish) - something 2 previous visits to other stores didn't resolve . A tech named Connor at this Cobb Corner store took it as a personal challenge to find the solution. After 15-20 minutes and multiple attempts, we were about to give up and he said "let me try one more thing"and Shazam and it finally works the way it suppose to!!! Fixed phone = happy wife = happy me Thank you Connor!

I never write reviews, but I have never had such a frustrating retail experience in my entire life…read more My family and I spent over 24 hours trying to get 4 upgrades during which 3 of the 4 phones were disconnected at the wrong times and it took over 3 hours each to get them reconnected with online support. Each trip to the store was at least 1.5 hours and ended with "our system went down", "I don't have the code for that", the "manager is out of town", "30 days were up on the 29th day", etc. There were always multiple customers in the store frustrated and waiting for their supposed appointment time or told to come and no appointment was needed and then just had to wait. I had no idea that this Verizon was not "corporate" and therefore had limited abilities and we could not go to other stores for help when things were not working out, the only option was online/phone support. I suggest you avoid this location unless you have many hours to spare and are a master of patience.

Fabulous service. Nick is kind and non pushy. He knows what he is doing and great at it. He is very…read morerespectful and reputable. He did 2 repairs right in front of me in less than an hour and promises he will back up his services. I am even going to bring him another machine to have repaired

These guys are great! With an 11-year-old boy I've needed these guys in six separate occasions in…read morethe past two years. They are fast, efficient and super reliable. I can't recommend them enough!

I had a wonderful interaction with Mohammed earlier today - I brought in my glitchy iMac and he…read morediagnosed the issue within 4-5 minutes - sadly, the Mac hardware is failing - and he wouldn't accept any payment for this very valuable consultation. I would have spent weeks trying to decide whether this was a software or a hardware issue. I will be bringing our family's computing and technology to Mac & PC Guys going forward.

Microcenter in Cambridge quoted me $1,000+ for the repair I needed. Mohammad quoted me under 500!…read more It is well worth the 30 mins drive out of the city to have the repair done with this team instead. They were very responsive, knowledgeable and kept me up to date with progress. Support local and get your repairs done with Mac and pc guys! Thanks for all the help and saving me some money this holiday season.

The owner was extremely nice, Came in to repair the back glass of my iPhone. originally quoted a…read morehour and a half and got it done in about 30 minutes. Great experience and highly recommend visiting when in need of phone repairs.

HORRIBLE SERVICE!!! as soon as I walked in the the guy was already being negative, claiming a…read morebroken screen was unfixable. He ended up messing my phone even more/mentioned that a broken screen was not able to be fixed. I have asked T mobile to report this location. I will also report this. Due to lack of professionalism, I am completely out of a phone and have to pay for a new one. DO NOT RECOMMEND.

Joel is a superb IT Tech. He only gives you the service that you need and doesn't try to sell you…read morethings you don't. If it can be fixed, he'll get it done!! It was such a pleasure to work with Joel and I would DEFINITELY recommend him to anyone who needs their computers fixed!

Joel who is Mr. "My Computer" is a very bright guy and so very accommodating. If you need help he…read moreseems to always be available and makes time to prioritize your needs. I needed help. I brought my laptop in. He did troubleshooting same day. Then tried another way to fix it but it needed a more serious fix so I decided to get a new laptop and he was able to clone my old laptop same day with an exact match to my new one. His fees were very reasonable. It's the fourth time I've utilized his services and wouldn't hesitate coming back. He has my strong recommendation to all family and friends.

I would highly recommend…read more This business was very responsive when asked for a quote through Yelp. I needed a battery replaced on my cell phone. David drove to my location - which made the repair much more convenient. Then, the first battery we tried was defective. (Not his fault.) So, we met again later the same week to try with a different battery. That second battery, so far so good. There's a 3 month warranty on the repair. I greatly appreciated the care and service of i-Go Repairs.

David was excellent. The charging port on my iPhone was not working and he resolved it in minutes!…read more Very nice guy and very efficient service. Would highly recommend. Absolutely well worth the low price he charged.

I don't normally post reviews, but I wanted to give sincere recognition to Alicia A. at T-Mobile at…read morethe E Walpole Walpole Mall location. To be honest I went in there the other night and I didn't receive great service from a different employee, but I decided to give it another try, Very glad I did. Alicia was friendly, kind, patient, and so helpful with my phone issue and gave me some great advice. I plan on upgrading my plan next week and purchasing a new IPhone. She's a wonderful asset to T-Mobile, thanks Alicia!

From the owner: Visit the T-Mobile store in E Walpole and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 110 Providence Hwy Ste 1E can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.