ThIEVES! Watch your credit card! I used my Visa at this store and had no other transactions for months since. Someone from T Mobile Avon charged $130 at Westgate Plaza and also attached my card to their Door Dash account today. It would be easy to find the thief, but Visa doesn't want to look into it further. I am calling Door Dash to see if they can figure it out. Don't hand over your credit card to any of these assholes at this location!! Edited to add, they also signed up for Samsung Pay! The day before Thanksgiving and I now cannot use my credit card, thanks a lot T Mobil, but nobody cares when they screw over a customer. read more

Went into the AVON store 7/27/23, not expecting exceptional customer service based on my experience from Mon 7/24/23, the BELMONT ST location it was a complete 180 - change for a positive. Come to find out that the T-Mobile, location at 521 Belmont Street Brockton is a Satellite with very little over site, and not having to answer to the same District Manager. That's probably why they provide such poor customer service and under value their customers!.. But Mr Paulisson Lima resolved several very complicated issues on my account, verified that my air pods are functioning and authentic, closed out an added wifi- mobile thingy that I didn't understand that I had or how to really use it. He took his time and spent a good 45 min researching, noting and calling to speak with a Customer care team member on my behalf. It was just so wonderful to see that he actually enjoyed helping me and doing a phenomenal job. You can tell that he's been doing it a very long time and can get things done, I feel very fortunate and grateful to have had his assistance today!. Based on my personal encounter and the exceptional customer service experience, I will tell everyone to come here for T-Mobile services, not waste your time anywhere else. From the moment you enter their doors they greet you with a professional & warm greeting with a welcoming smile! Thank you Paulisson, for your great service & I hope T-Mobile, knows what an asset you are to them!. read more

I went to this location to get a new phone. I was being assisted and then waiting while the data transferred to my new phone. When the data was completed, she was assisting the next client. When she finished with him, she was surprised I was done and asked if I was all set. Had she taken 2 minutes to check in 20 minutes earlier, she could have completed the step she forgot to do which allows the phone to make calls and send text messages. Accidents happen, I get it. When she was ringing up the order, she presented a new charging device. I advised I had plenty of chargers (which is why Samsung no long includes a charger with their new phones). She replied that the old cables can damage the battery, so I proceeded with the sale. The cord in the charger I purchased was too short. So I started doing research to purchase charging cables that wouldn't damage the battery as advised. Turns out, on the Samsung website, there is nothing that states the battery can be damaged by other cords and the cords I have ARE compatible with the new phone. The service was ok, but do NOT take the sales person's word as gospel. I'm shocked T Mobile needs to deploy such tactics for an extra $20. Shame on you T Mobile!!!!!!!!!!!! read more

Jeremy B and Orlando are great hooked me and my husband with new phones and equipment. They had accurate information about the offers. Definitely great customer service Natasha G read more

Always get great service here. Can be quite a wait sometimes but employees are always nice and very helpful. They even remember me from previous visits. Tmobile has great service and this store and it's employees uphold that service. read more

Not sure why my post from a few years ago was removed. Worst t mobile i have evet encountered in my entire life. I rather drive additional 30 miles than to go back there. Everytime i go in the representative will add another fee example Insurance on my phone . The customer service here is horrible. read more

I was shopping around for new phone service and met an amazing sales woman. She really helped me A LOT!!! I didn't end up going with T-Mobile in the end. However, I really did have to post how great customer service this place was. It just was too expensive montly for me. BUT, they were amazing when I was shopping around for my new service!! read more