This place is horrible and the people that work there are not properly informing customers. I…read morepurchased an iPad today and came back to return same day because it doesn't work for my needs. It's a $50 restock fee & the $29 I paid earlier is not refundable. So to return the iPad is $80. The manager looked me dead in the eye and said there's nothing I can do. I wouldn't have purchased this item had I known. Properly inform customers of the cost of returns before letting them purchase.

Verizon may be ok, but avoid this store at all costs. The people who work there lack humanity…read more I had an amazing experience with a representative named Jade through the Verizon customer service line. I was contemplating going with a new service after 3 years with Verizon and learning that the promotion that was being offered throigh Best Buy (where I also experience extraordinary customer sevice - thanks to lead Brandon) would be gutted by the requirement to upgrade the account at $50 per month. Jade was able to earn my continued business with her great service and after accommodating my requests. She checked and confirmed the West Pines Verizon store had the phones I ordered in stock and also confirmed the store was opened until 8, which was also what was painted on the door when I arrived at 7:05. I needed the phones immediately because my sons were catching a 6 am flight and didn't have reliably working phones. When I arrived at the store, there were 7 people inside, 3 or 4 of them employees of the store. The doors were locked. The woman who later said she was a manager shook her head and indicated the door was closed. I begged her to please come to the door to speak with me which she did only after it was apparent I was going to keep standing at the door. I explained to her I had already purchased the phones online and just needed to pick them up. I had even received a text message that my order was ready for pick up so it seemed a really simple matter to accommodate the pick up.i explained I had to put my sons on a plane at 6 and they were leaving for a week and really needed working phones. She just kept refusing and I was nearly in tears as I begged her to please just let me pick up the phones. She claimed she couldn't open the door once she locked it but this was illogical since the 7 people inside would have to leave. I asked if there was any other person I could call to get help or any other store. She said she was talking to her manager and he said no and she walked away saying no repeatedly and ignoring my pleas for any help at all. I stood by the door as I reached out to customer service and tried ro reach the helpful folks I had spoken to before. Turns out the advertsienent that help is always open is not true. The lines were all closed. I continued to gesture and ask for help. Each of the employees looked away even though they weer just standing around chatting to each other. I stood there for over 20 minutes as I tried using thechat function and calling Verizon to see if i could cancel the order and create another pick up - sonething the employees of that store could have at least helped me with through the door. Indeed, any one of the employees who were unoccupied and standing around while the "manager" was still selling products to custoners undoubtedly could have very easily gotten the phones that were ready for pick up according to there own system and text to me. I begged any of them to come to the door to at lleast help me figure out if any other store was still open and had the devices and could help me. They just shook their heads and ignored me. I said I understood they could not get the phones but asked if they could at least just give me direction because I could not fathom putting my children on a plane alone without working phones. They were unmoved and callous in their response. I get there may be good reasons for policies but to turn away with such coldness such a simple request when there is clear capacity to meet it, is just inhuman. I will never aim to get used to the days when policies and profits trump treating people with basic kindness, dignity and respect. The manager who said no was not simply doing his job, he was making a conscious choice to ignore the needs of the community members that sustain our local businesses. If they can't be human, which demands flexibility, I pray they lose every bit of the profits they prioritize.

I don't have any complaints. Pro tip- get there before they open. I thought I would be the first in…read moreline, but I was the 10th person in line. Another pro tip is that they take appointments. I didn't have one, but it took about 10 minutes as they called my name.

This is a complaint against Xfinity customer service I lost…read moreconnection on Friday because they were doing some repairs in area. I was told they would send a signal to refresh my system and they would contact me to make sure everything' was ok. Well that never Happened, unable to speak with anyone system keeps telling me they will send me a message when finished to see if everything is ok, well none of that has happened and I have been without cable now over 30 hrs. I can't make an appointment because the idiots have my phone no. Listed incorrectly. What a bunch of IDIOTS, now I have to wast my time to go to office just to get someone to come to my home for repairs. Xfinity is the WORST cable company in Miami, do not use them, not professional, they will change your account with out your permission. They are just all around BAD!!

Took my laptop to get it serviced after I spilled liquid on the keyboard and it was fixed good as…read morenew in less than 24 hours and with excellent service. I would come here again.

The motherboard of my mackbook was dead (water damaged ) i thought i was going to have to pay…read morehundreds of dollars replacing the board But these guys were able to repair it saving me lots of money Thank you guys

This is the store I Always. Come too if I have problems or just to get a new phone we are always…read moregreeted and helped so nicely the girl who helped us was so helpful and explained every detail in different phones to upgrade too. and went through every charge step by step. I defiantly will come back here to buy more phones with the excellent service you're in and out pretty fast.

This store make you wait too long. Questions don't get answered and i will refuse to recommend…read moreT-Mobile as this is just plain wrong. Record slow service. This store is horrible.

ERNESTO was super helpful! He assisted me tremendously, I'm very happy with the service of this…read morestore. I will be back and certainly recommend family and friends!

Great experience, super friendly, staff is very knowledgeable. They help me set up my phone very…read morequickly

I actually had been to another AT&T location and made a payment and for whatever reason it didn't…read morego through so they cut off my Internet. I came here and talked to someone who was actually competent and knew what they were doing and he fixed the problem right away. So big shout out to Joseph. He deserves a raise! This is the only AT&T store I will go to moving forward.

I stopped by for assistance and got help with my device about email issue. The man helped me…read morereceive emails from my old phone.

Super Service! I've been there 3 times for iPhone repairs and maintenance. Shuki has handled all my…read moreiPhone needs. He's super calm and explains and advises on all things tech and phone. I recommend this store for all your computer, TV ,and phone issues.

They stole my battery, how convenient every single review they have it's something how that persons…read morebattery needs replacement. When I asked him about my other 4 devices I wanted to sell LOL OMG NO WAY! He said it was all battery problems. Like bro. Get outta here. I have family all around the world. And I know enough to know that these people are taking iPhone batteries and selling them for way more money in other countries then putting shit batteries in the phones that are brought to him. Never ever again!

The manager gave me the worst experience leaving me crying. I was in distressed once I called…read moreanother location they were so sweet it was hard to believe that the manager left me hanging!!! Do not visit here at all

Horrible experience . Not the first time but today Frank from this store was very rude and…read moredisrespected me in front of my mom and had no empathy. We went in for a phone swap and the first thing he said to my wife was " you shouldn't have reset the phone " ??? Excuse me! The. He told us that next time don't call support to do these things , to go to the store . I told him I didn't want to go to the store as last time I was here another representative sold me a watch told me that the older watch I had the line was going to be cancelled and it never happened . I have paid for a second line for more than 6 months . The. Frank said to me , set that on the side and focus on the phone today !???? Very rude . We are switching to AT&T, we have been customers for over 19 years .... He obviously not happy there and didn't care about anything I said . I went inside cause my wife came outside where I was waiting as she was embarrassed how this guy talked to her. I will write to T-Mobile and get this reported . This guy might be having a bad day, and should have stayed home . Horrible service again at this store . Can't he believe he told me not to call customer service to do things like these . But to go to the store instead ...... it's the same company...

I went into the store on 11/29 seeking assistance and ended up duped into extra weeks of a service…read morethat I was there to cancel. Jose C and none of the other reps in the store attempted to offer me a "transfer PIN" or truly support my needs as an AT&T customer. If you are looking for an establishment that puts the customer first- it's NOT this one. I'm speaking from experience..... RUN THE OTHER WAY.

If you want to be helped by the most uncaring, most unhelpful sales person, this is the place…read more She offered absolutely no communication, other than to sell us our phones. When I returned to have it set-up, once again she did the service, but with absolutely no affect. She did say I had to return our old phone in 14 days. I told her my husband was told 30 days and her response was "30-14" and then mumbled something. So, today I brought our phones back and was told by this same woman that they had to be brought to another store as this store did not have boxes to ship them back. Don't you think she might have mentioned this when she set the phone up? I spoke to the manager at one point and he cared not at all.

Stopped by for a trade in promotion and instead was charged for a new phone with no trade in. I had…read moreto return the phone because the galaxy I had to trade In they did not accept. I was told I was getting 350$ for the galaxy at 1st After all this they did not do anything for the mistake they made and for my inconvenience, besides return my phone.

From the owner: AT&T, serving over 81 million wireless customersread more