This place is horrible and the people that work there are not properly informing customers. I…read morepurchased an iPad today and came back to return same day because it doesn't work for my needs. It's a $50 restock fee & the $29 I paid earlier is not refundable. So to return the iPad is $80. The manager looked me dead in the eye and said there's nothing I can do. I wouldn't have purchased this item had I known. Properly inform customers of the cost of returns before letting them purchase.

Verizon may be ok, but avoid this store at all costs. The people who work there lack humanity…read more I had an amazing experience with a representative named Jade through the Verizon customer service line. I was contemplating going with a new service after 3 years with Verizon and learning that the promotion that was being offered throigh Best Buy (where I also experience extraordinary customer sevice - thanks to lead Brandon) would be gutted by the requirement to upgrade the account at $50 per month. Jade was able to earn my continued business with her great service and after accommodating my requests. She checked and confirmed the West Pines Verizon store had the phones I ordered in stock and also confirmed the store was opened until 8, which was also what was painted on the door when I arrived at 7:05. I needed the phones immediately because my sons were catching a 6 am flight and didn't have reliably working phones. When I arrived at the store, there were 7 people inside, 3 or 4 of them employees of the store. The doors were locked. The woman who later said she was a manager shook her head and indicated the door was closed. I begged her to please come to the door to speak with me which she did only after it was apparent I was going to keep standing at the door. I explained to her I had already purchased the phones online and just needed to pick them up. I had even received a text message that my order was ready for pick up so it seemed a really simple matter to accommodate the pick up.i explained I had to put my sons on a plane at 6 and they were leaving for a week and really needed working phones. She just kept refusing and I was nearly in tears as I begged her to please just let me pick up the phones. She claimed she couldn't open the door once she locked it but this was illogical since the 7 people inside would have to leave. I asked if there was any other person I could call to get help or any other store. She said she was talking to her manager and he said no and she walked away saying no repeatedly and ignoring my pleas for any help at all. I stood by the door as I reached out to customer service and tried ro reach the helpful folks I had spoken to before. Turns out the advertsienent that help is always open is not true. The lines were all closed. I continued to gesture and ask for help. Each of the employees looked away even though they weer just standing around chatting to each other. I stood there for over 20 minutes as I tried using thechat function and calling Verizon to see if i could cancel the order and create another pick up - sonething the employees of that store could have at least helped me with through the door. Indeed, any one of the employees who were unoccupied and standing around while the "manager" was still selling products to custoners undoubtedly could have very easily gotten the phones that were ready for pick up according to there own system and text to me. I begged any of them to come to the door to at lleast help me figure out if any other store was still open and had the devices and could help me. They just shook their heads and ignored me. I said I understood they could not get the phones but asked if they could at least just give me direction because I could not fathom putting my children on a plane alone without working phones. They were unmoved and callous in their response. I get there may be good reasons for policies but to turn away with such coldness such a simple request when there is clear capacity to meet it, is just inhuman. I will never aim to get used to the days when policies and profits trump treating people with basic kindness, dignity and respect. The manager who said no was not simply doing his job, he was making a conscious choice to ignore the needs of the community members that sustain our local businesses. If they can't be human, which demands flexibility, I pray they lose every bit of the profits they prioritize.

Quick service. Very accommodating. Excellent communication. Great great customer service and…read morecommunication skills. I needed a battery replacement on my 13 pro max while on vacation. Found this place while doing a google search. Thank you Nyla and Luis!

brought my computer in on a Monday with a totally damaged screen and got it back on wednesday…read moremorning....as good as new! Very professional and nice team! would certainly recommend!

I don't have any complaints. Pro tip- get there before they open. I thought I would be the first in…read moreline, but I was the 10th person in line. Another pro tip is that they take appointments. I didn't have one, but it took about 10 minutes as they called my name.

This is a complaint against Xfinity customer service I lost…read moreconnection on Friday because they were doing some repairs in area. I was told they would send a signal to refresh my system and they would contact me to make sure everything' was ok. Well that never Happened, unable to speak with anyone system keeps telling me they will send me a message when finished to see if everything is ok, well none of that has happened and I have been without cable now over 30 hrs. I can't make an appointment because the idiots have my phone no. Listed incorrectly. What a bunch of IDIOTS, now I have to wast my time to go to office just to get someone to come to my home for repairs. Xfinity is the WORST cable company in Miami, do not use them, not professional, they will change your account with out your permission. They are just all around BAD!!

Wish I could give 10 stars Went here to fix my screen and…read morebeen told it's gonna cost $130. Came back in 30min and got charged only $30, they did something though the warranty. Super easy, very professional. Great great place!!! Highly recommended!!!! Bravo!!!

I brought my xbox series x in, since there was some kind of ventilation issue with the system,…read morearound 12:30 P.M and it was ready by 5:30 the same day. The staff were very welcoming and the prices are very reasonable, $50 to break into my xbox and clean it up. They also communicate to you through phone calls and text which I certainly appreciate. Definitely a place I would come back to and not only for my console.

The best service and price and always have deals last time I bought simple mobile package .read more

Disappointed. The young lady although very polite did not speak English so handling the transaction…read morewas very difficult.

Davie AT&T on University Drive in Davie Florida is the ABSOLUTE ONLY AT&T store to go too. After…read morenumerous stores, and problems, I was gonna cancel AT&T and go back to old service. Until I went to this location and have met the customer service agent ALEXIE he has done everything for me. He fixed my prior problems he added now another line for me, he even walked me through setting up each new phone. I have 7! HE IS THE ONLY PERSON WHO TOOK THE TIME TO HELP ME, after multiple stores pretended to do anything (when in fact they made it worse) ALEXEI WAS THE ONLY ONE to fix and help me. I truly don't see why he isn't like the broward manger or whatever they call it for multiple stores bc he 100% should be. And I truly truly hope ATT REALIZES WHAT AN ASSET HE IS TO THEIR COMPANY! So if you do have ATT and need anything ask just for him. Trust me don't waste your time with anyone else.

I have been here a couple times over the years but stopped in twice in the course of a couple weeks…read moreapart. We were T-Mobile customers years ago and then switched to AT&T because of a promotion. T-Mobile was better quality so we were anticipating when our phones would be paid off. I went into T-Mobile by myself, just to inquire about prices, plans, and how to switch over. It is so unfortunate that most people who work in sales do not explain information clearly, lie, or omit information. I am a very stern customer because I have been through enough experiences to confirm all information provided. The first couple of times I visited here was for T-Mobile Tuesdays to pick up free items. Both times they claimed to not have any left but I went later in the afternoon and the store was completely empty. I assume either T-Mobile only sends like 10 items or the employees stole them all. But who knows. I stopped attempting after that. Again when I visited, it was later in the afternoon and the store was empty. I inquired about everything I needed to know and the staff were very helpful and provided the information I was seeking. That was a good start for me. Unfortunately, the only option I had was to pay off my phone to switch over, if I wanted to keep the older phone. I was really liking the newest model and decided to talk my husband into also getting a new phone. They had the BOGO deal but of course it is not as cut and dry as a supermarket BOGO deal lol. It still does not make sense to me but they provide credits or whatever each month. We looked at our options and decided to go for it. We still had some questions regarding pricing. We are from the era without all this technology so the amount of money these businesses want for products, is ridiculous and not necessary to us. I made the decision and off we went on a Friday night. The place was packed! There were only 3 or 4 employees working but they were all busy. The guy who was helping us, was also helping 2 other customers at the same time. It sucked because we were there for almost 2 hours but these phones take way longer to update and transfer than in the past. Plus, we picked out cases and our guy talked us into glass protectors for our screens. Even though screen was cracked on my husband's older phone, he was still able to trade it in. I traded mine in as well. We wanted to save as much money as possible. We were fortunate that everything worked out without any obstacles and did not need to return to the store.

Margarita Nieto is a wonderful customer service provider. She is the definition of customer…read moreservice! She is polite, courteous, and has an upbeat personality. For someone who doesn't understand a thing about cellphones other than making calls and using my apps she made purchasing an upgrade rather painless. She did the transfer from one phone to the other a painless experience. I highly recommend asking for her when you need assistance.

Been to this location in multiple occasions and never had a good experience. The man who is in…read morecharge never wants to be helpful. Not sure if it's a language barrier or if he just refuses to listen. We went once to see about having service in Europe and he basically told us we couldn't. So we left. Another moment we wanted to see if we can change our plan and he didn't even look up the account and told us we could t do that in that location. Seems more like if you are an easy sign up with a brand new phone they care more than actually current customers. Safe to say we decided to switch to T-Mobile based off of customer service alone.

Well, when I get a new cell phone, guess who else "needs" a new one. My husband. I guess he was…read moreout in the rain one day and the phone got waterlogged. We have always had good luck with this store. All of the employees are knowledgable. AT & T might be a little more expensive than the competition, but you get what you pay for.

Simply a flawless experience. From the fist phone call to the timely service and knowledge needed…read moreto fix the issue, Daphne was amazing and did everything we could've asked for. Highly recommend

I would not recommend this repair shop based on my experience…read more I had my iPad screen replaced, and less than two weeks after the repair, a line appeared down the middle of the display. I contacted the shop immediately, and they acknowledged that the screen was defective and assured me they would repair it under their warranty. Unfortunately, it's now been almost two months, and the issue still hasn't been resolved. I've been given repeated excuses and delays, and more recently they've stopped responding altogether. It's extremely frustrating to pay for a repair only to end up with a defective screen and then have to chase the business for months without any resolution. Good customer service doesn't end once payment is made. Standing behind your work and honoring your warranty should be a priority. Based on my experience, I cannot recommend this business.