Sandra is the best! Very helpful Go see Sandra at the Bellevue location for any phone needs read more

Poor offshore Customer support if you Get a rate increase do not talk to them! So after days of phone calls to off shore Customer Confusion they told me to go To the store close by so I asked for an address They said they can't answer that the same As everything I asked before OMG. You can't screenshot conversations or Get text or emails all is blocked. If you call ask for someone that you Can talk through text or emails, words Mean nothing! If they can not respond Don't talk run down and move your Phone number to pre pay this way You have power to open through them Or another carrier and your phone numbe Is still yours! I am now with better carrier Better price because I cut and ran after Talking to the t mobile wall! read more

T-Mobile - Mobile Phones Near Me - Nashville, Tennessee

The two so-called "service people" in this store were really awful today in responding to my wife's legitimate issue of a name programming system problem that AT&T needs to address. These two men insulted her more than once, were demeaning, and ended the interaction by recommending she go to the Best Buy IT department. Your behavior was shameful and embarrassing for AT&T. read more

My wife and I upgraded our telephones today. Frank, the manager of this store was very curt, disrespectful, and unhelpful. We spent over two hours there and left with two new phones that are not working. I pointed out his indifference early on, but I was wasting my breath. read more

Came in last Sunday as a new customer wanting to try the gateway 5g wifi. The employee (who said he was new) was extremely helpful and professional. I was in and out in 20 minutes. The store was busy but the employee helping me was cool and collected while efficiently multi-tasking all of the customers. read more

Well, I need to update my previous review of T Mobil. After being in touch with Mike, the manager I was pleased to hear he would order me a new phone. An updated one at that. It arrived 2 days later and he and another young man made sure all my contacts and photos were transferred over. When completed he made sure everything was working correctly and showed me a few tips I wasn't aware of. His kind, courteous service was completely different from what I experienced from another employee. Ask for Mike or Jesus when you go. Thanks guys. read more

Pretty much the worst...the customers left over from the dumpster fire that was sprint were forced into an non consenting adoption by T mobile. You are ignored, over charged, lost in the loop holes, and discarded by the employees. At T mobile...Customer service is dead. read more

Took an hour for the worker to attempt to look up my information on whether or not I could have an upgraded phone. They have no hustle and don't respect customers time. This seems more like a hood hangout for workers instead of a place of business. Customers are least important. Thinking of switching to another company. Extremely low budget service for such a nice area. read more

New Customer from Sprint to T Mobile. Had a great experience dealing with Asia. New Plan, New Phone and Set Up. Professional and Courteous. Took about an Hour but well worth it. read more

I have been a customer of Metro by T-Mobile for 6 years now. Recently with the T-Mobile/Sprint merger I have been getting email offers to switch from Metro, to T-Mobile direct. I have a back injury and use a cane and its difficult for me to get around. I made an appointment online at 5:30pm to switch my two family lines to T-Mobile. When I arrived at 5:30, there were 3 associates there already working with customers. There was nowhere for me to sit, but I noticed one of the customers was sitting in a chair. I stood there waiting, as one of the associates helping a customer walked past me twice to show an accessory to his customer. He did not look at me nor acknowledge me. I waited, standing, for 15 minutes. During that time, no one made eye contact nor spoke to me. I have been in different forms of Customer Service for over 40 years, and this is the worst service I have experienced. If someone had simply welcomed me when I came in, and said they would be with me shortly, I would have been satisfied. Also the fact that I made an appointment specifically so I wouldn't have to wait, was totally useless. I complained to T-Mobile and will never set foot in that location again. Simple manners and common sense would have avoided this entire mess!! read more

Shannon and Nori at this location are the best. Awesome customer service -- and, so far -- I'm finding T-Mobile's coverage is as good as Verizon's. And you cannot beat the price! Went into this store as a result of a long conversation on the phone with Shannon, the manager, and she followed up with as good as the conversation. Can't recommend highly enough. Thanks, Nori and Shannon! read more

Do not recommend T-Mobil to anyone. There is a reason they are cheap. Their coverage is terrible. I couldn't even get internet in my house which is close to downtown Nashville. They will also charge your credit cards without your permission. I had to file fraud charges against them. Terrible company! read more