Caleb assisted us after our daughter dropped her phone in water. Fortunately we had purchased the…read moreprotection plan. With fire and brimstone I suggest you purchase it as well. He was super patient with us and extremely knowledgeable and professional. Couldn't have asked for a better experience!!

We stopped in to just see what Verizon had to offer as we were not sure of what we wanted to do…read moreyet. Adam Peterson was our salesperson. We have been with AT&T for many years. We live out in the boonies and could get no reception which was very frustrating. Not to mention the bill just kept getting higher. I had a Verizon phone for work and never had a reception problem. Adam went over our options and made our possible decision to switch a reality. Adam was very thorough and he answered all of our questions. He was a pleasure to deal with! The process to switch out 2 phones from another company took about 2 hrs total which honestly is about the quickest visit I have ever had at a phone store. And Adam made it so pleasurable it did not seem that long. Everything went smooth. I would recommend this store to anyone and definitely would ask for Adam Peterson.

Dayna, Sales Rep. provided great service to me and solved my issue like a Boss. I am so grateful…read morefor this store, and it's professional and personable staff.

I do not recommend setting up business service at this location. Rob sold me the $10/line bring…read moreyour own device plan with $2.47 in taxes and fees for each device. My first month's billed was over double what was expected. Rob said that he would make it right, but the next month the bill doubled again. During the sales phase Rob was responsive to questions. Since the sale, he has not responded to my questions and I have been forced to cold call him at the store, but even that has been ineffective. Back to T-Mobile for me.

I wanted to get the new iPhone 7. My brother used to work for AT&T, so he suggested going to the…read morenew Albany store to see one of his former coworkers. Since they work off commission, and the guy was one of my brothers a groomsman, I decided to make the trek to New Albany. When I arrived I found the salesman, Doug, standing in the parking lot speaking with a customer who is obviously leaving. I remember being impressed with him walking his customer to his car. It was polite and chivalrous in a way. Having met Doug in the parking lot, he held the door open for me, my Mom, and my Mammaw. We were on a mission. I wanted to new iPhone, but still needed help figuring out the most economical way to accomplish purchasing the new $900 device. My mammaw needed a new phone, and I was interested in knowing how I could stream live television onto my device since I am also a U-verse customer. Doug was extremely knowledgeable and patient. He knew exactly what he was talking about, do all of the ins and outs of apple devices, even though he's an android user himself. He had suggestions for the best rate plans, and when he didn't know an answer he was very quick to find one. He walked us through the entire process of transitioning phones. Even standing in the store with me and allowing me to use their guest Wi-Fi to re-download all of my apps. My device was totally 100% set up and ready to rock 'n' roll when I walked out of the store. He even helped my mammaw get an iPad mini for $50. (With a 2-year contract .. adding $10 to our monthly family plan) We were in the store with Doug, taking up his time for over three hours. The entire time he was nothing but patient. The only thing I didn't like about the experience was that Indiana has 7% sales tax versus Kentucky is 6% sales tax. But honestly, service and knowledge like Doug's was worth the drive and the extra 1%.

From the owner: AT&T, serving over 81 million wireless customersread more

My iPad wouldn't charge, took it in, they cleaned the port and now it's fine. I'm so happy!!!read more

This location is very professional and they do repairs great and fast, honestly never been to a…read morerepair store that was friendly and that knew what they were doing. Definitely I recommend this location for any future repair.

I highly recommend that you come and meet the guy Khalid. He is the best for the job! We spent 1…read morehour and 30 minutes trying to solve issue with Boost Mobile customer service but our issue was resolve. Khalid had put in every afford to resolve the issue and did his best! Always recommend his place over any other I been to. We are just super duper happy and thanks to him once again!!