Dayna, Sales Rep. provided great service to me and solved my issue like a Boss. I am so grateful…read morefor this store, and it's professional and personable staff.

I do not recommend setting up business service at this location. Rob sold me the $10/line bring…read moreyour own device plan with $2.47 in taxes and fees for each device. My first month's billed was over double what was expected. Rob said that he would make it right, but the next month the bill doubled again. During the sales phase Rob was responsive to questions. Since the sale, he has not responded to my questions and I have been forced to cold call him at the store, but even that has been ineffective. Back to T-Mobile for me.

I came in to ask if he could fix my dirty faulty charger port and he literally got it charging…read moreagain in 60 seconds for super cheap and then threw in a new screen and phone case for a crazy deal! Mine were both broken before and now my phone is looking like I just bought it again. Good quality good price.

My phone died no known reason. I called and was advised it would a $30 diagnostic test. I took it…read morein, the individual did not speak English, would not answer questions and had the phone fixed quickly with no communication as to what he was doing or the pricing for it. I was charged $250 for a $22.00 battery and another 70 for a $41 fix it kit. VERY TAKEN ADVANTAGE OF.

Had an issue with my account online with trying to switch/remove who the main authorized user was…read more Spent hours trying to figure it out on the website but kept having troubles. Went into the store to replace my screen protector and get a new phone. Mentioned the issues I was having with the online access to Ishmel. Ishmel had the problem resolved within 5 minutes. Great customer service!

Stay away from Tmobile - in the 3 awful months with them, they couldn't get anything right. Sept 8…read moreThey started my phone download using their wifi. It stopped halfway through, went to my neighbors, they let me use their phone. Called service center. They told me they couldn't verify security with my phone dead. They adv to drive to Clarksville to have them finish, 30 mins one way for me, plus DL there. 3 weeks later I receive a letter saying thank you for enrolling in their protection plan and another plan $20 more a month. Had to contact service center to adv I did not enroll and to remove me from this 33 mins on phone. $60 unlimited Phone $35 wifi month. Receive my first bill after already paying connections fees etc. $126.23 - $31.23 in additional fees, I'm like whatever. 10/20/25 I check my bill, $200 it is. I contact the service center, 40 plus mins on the phone, agent tells me that's for the "second" line I added. After arguing with me, she says best they can lower my bill to, $159. Due to their mistake, I say ridiculous, fine, bill me, I'm switching back to ATT. She transfers me to a manager. She says if I stay with tmobile, she will offer me a "TOTAL MONTHLY FEE" for 6 months at $97.88. I agree, she has me confirm the fee on my tmobile app. 10/24/25 I'm actually billed $97.88. Now, on 11/24/25, I get billed 124.53. On 11/28/25 I switch to Verizon, I cancel both my phone and WIFI with tmobile, another disaster. On 12/5/25 I receive a final bill for $46.67 due on 12/24/25. On 12/10/25 I receive a letter to return my tmobile wifi tower. That is literally all the letter says. I take it that day to Clarksville tmobile, return it and they give me my return receipt. On 12/22/25 I receive an additional bill for $93.32. I again, call the service center that day, after 44 mins on the phone, the rep says its for my internet, I tell her I cancelled it on 11/28/25. This is ridiculous, you can even see I never used it after that day. She says I see it was not used since 11/28/25, for some reason it wasn't cancelled tho. I say again, YES I did on 11/28/25. I said I even returned my tower on 12/10/25, she said I see that. She says I'm getting you over to a manager. He finally picks up and says, so you want to cancel your wifi. I get a bit angry and say I CANCELLED ON 11/28/25. He puts me on hold, he then gets back on and says, on behalf of tmobile, I am sorry, we have cancelled your wifi and I will remove the $93.32 bill since it should have been cancelled on 11/28. I then say thank you, I will pay the $47.67 now to be done with tmobile. I provide him my CC info and it declines. He then says, let me give you the website to pay online which he does. I get on their website, all 3 of my cards decline. So I go to the Clarksville store 3rd time now, to pay $47.67. The young lady that helps me says you owe $93.32. I say fine, I will pay whatever to be done with tmobile. My card declines with them. I tell her I'm done, I'm not going to pay it and leave. On 12/23/25 I call the service center AGAIN, the rep after 12 mins on the phone says your cards declined because you now have to pay in person "CASH" at a retail outlet or provide us with you bank account number and routing, since you cancelled the CC we had on file for your autopay. I told her I did this so they could no longer have access to my money and I will not provide my banking info. Now, on 12/24/25, I drive 28 minutes to the Jeffersonville tmobile location. I tell the rep I'm there to pay my final bill. He says that will be $93.32, wow, I am not kidding. So I tell him, a manager at the service center said he removed that and I only owe $46.67. So that is all I paid. STAY AWAY FROM TMOBILE BASED ON MY HORRIBLE, STRESSFUL, UPSETTING, INCOMPETENT, AWFUL DEALINGS WITH THIS COMPANY. I got the call log this time. Call log# 572138, 12/22/25, 44 mins, for manager stating he wiped the $93.32 and all I owe was $46.67. tmobile is still trying to charge me $93.32.

I highly recommend that you come and meet the guy Khalid. He is the best for the job! We spent 1…read morehour and 30 minutes trying to solve issue with Boost Mobile customer service but our issue was resolve. Khalid had put in every afford to resolve the issue and did his best! Always recommend his place over any other I been to. We are just super duper happy and thanks to him once again!!

My iPad wouldn't charge, took it in, they cleaned the port and now it's fine. I'm so happy!!!read more

This location is very professional and they do repairs great and fast, honestly never been to a…read morerepair store that was friendly and that knew what they were doing. Definitely I recommend this location for any future repair.

Prices are high for car batteries and regular batteries. I get those at Rural King. I came with a…read morephone cracked and it was over 5 years old. Iphone XR. The price was higher than what I wanted to pay, but they did great and had my screen and battery replaced within the same day. Within a couple hours actually. Dude was up front and said he'd call if there were isuues, which there wasn't. Reliable is the word I would use.

I needed a new car battery after mine stopped holding a charge for more than a couple hours. I…read moreshopped around a bit before deciding to come here, mostly because of the ease of setting up an appointment online. I needed it done before going into work and their site was the only one that offered specific time slots and allowed me to pay in advance. When I arrived there was a short line, but I was helped in about 5 minutes. The check-in process was super easy, and the staff members were all very friendly. They had the new battery installed and ready to go quickly, and I was back on the road in about 20 minutes from the time I arrived. Prices were comparable to Autozone and O'Reilly's. I didn't even know what this place was before my appointment, but I've already recommended them to a few people since. Thanks for saving the day guys!!

I went in to purchase a new iPhone and everyone there was very helpful and courteous. I got what I…read morewanted and walk out a happy customer. Thank you Spectrum employees that took care of me. I very much appreciate the attention I received.

Service is bad, internet never stays consistent with speeds. If we had any other option we would…read morenot use spectrum.