Commercials on tv claim 2 lines and internet 90 a month currently have that with them and paying 123 asked to have adjusted operator said not familiar with advertisements ask to speak with supervisor got disconnected read more

Good store. Lots of new phones to choose from. I just went window shopping and looked around. One staff Jessica did come up to me and introduced some be android phones and iPhones but the pricing is so high now especially iPhone Ugg. I got overwhelmed with all that info but this girl was great in repeating info to me. Had to wait awhile before getting helped but it was ok in the end. read more

Friendly and very knowledgeable staff at Tmobile Costco in Vista. Kara was very helpful!

This company did exactly as they promised. They inspected my water heater and told me what was needed, but because the water heater was relatively new and covered under warranty the technician was super good by calling the retailer and shared the problem with no cost to me. The retailer covered the broken parts. This company did not replace the parts. read more

Thank You Billy, After not having a good experience the day before today. He took care of me. By taking his time on processing my purchase. What a difference it makes when someone that takes their time and knows what they are doing. read more

This store is awesome. The manager, Malinda, has a good handle on all the promotions and empowers her team well. Mason, our rep, is outstanding. He explained all of our options and helped us choose the best for our plan. Throughout the last year, we can come to this store and get great service, help and good support for all things related to our phones, iPads, & smart watches. They go the extra mile to make sure we have all our questions answered. Highly recommend this store and the team here. Be sure to ask for Mason, he's wonderful! read more

The staff here was amazing! They all greeted us when we walked in the door, they were very prompt to help with little to no waiting time. I want to give a special shout out to Jaycee and Gilbert (supervisor)! They both were soooo amazing! They took their time to help me, answered my 100 questions patiently and were so very friendly! I can't thank them enough for their help! read more

Hello, we went into the store and spoke with Gilbert, the Manager. He helped my friend get a new phone. It was a complicated sale, but Gilbert handled it easily. Explained the new phone and switched her right over. He also helped select the Otter Box she wanted. Excellent customer service. Thank you Gilbert. read more

I've been here for 30 min waiting.. What in Theeeee FECK?! All the employees are chit chatting, talking about tacos, food trucks, Marine stuff on CP and other random BS. Omg I'm not even kidding when myself and all the other people standing in line are looking at each other like "you've got to be kidding me". This dude Kevin....super slow. Slow slow slow. I can't. I just can't. 35 min now and now they're talking about paychecks, reenlistments, and speakers. AAAAAAHHHHHH!!! I'm next and there are 4 people behind me. End of rant. This store blows. read more

T-Mobile - Turd - Mobile Phones Near Me - Oceanside, California

This store in particular. Absolutely unprofessional. I had 7 days left to deploy. I go there to switch to military plan and turn in my old paid off phone to get a new phone. The conversation starts with the worker flirting with me. As soon as she knew I was not interested, she messed up my whole thing. I left the store under the impression of my new phone I got is paid off and I got a 200 dollars promotion card. I deploy and then 2 months later, I find out that I owe 600 dollars on the phone that is supposed to be paid off. I call them back asking what's the problem and they said call customer service. Im super frustrated and currently deployed and I do not have the time for this. read more

Mason assisted my husband and I on porting both of our lines to T-Mobile. He was very friendly and helpful.

I came into get my screen protector replaced and Billy gave me the best assistance I could have asked for. He was incredibly helpful, patient and professional. Definite manager material. read more

I love this T-Mobile store as it has the BEST Staff who are always friendly and knowledgeable about the newest phones that have just been released. I was with T-Mobile for 8 years before switching to AT&T in order to bundle all of my services: Home phone/Internet, DirecTV and Cellphone. After dealing w/AT&T's horrible customer service for almost 2 years... I am very happy to be back w/T-Mobile. My customer service rep: Eduardo "Eddie" is a stellar CSR and also very kind and caring. He was able to give me an AWESOME deal on the new LG G8 with an excellent low cost monthly Unlimited Data plan AND a new Alcatel 3T 8 tablet which fits perfectly into my monthly expense budget. Eddie is a definite asset to T-Mobile as he is patient and thorough when explaining all the details, discounts and perks of different deals that are available to the customer. If you want to find a great deal on a NEW Cellphone... be sure to check out this store and ask for Eduardo! Pro Tip For This Store: ADD Chairs to the counters as most customers do NOT want to stand for hours while upgrading their phones or making a deal on a new phone. read more

It is not often you meet a commision sales person that cares more about the customer than the commission. Today however I met 2 people with this wonderful mentality. I would like to express a warm thank you to Melinda and Billy for not only assisting me but not overselling. You have gained a customer for life, thank you for the wonderful service. read more

I had t mobile for years, and when I finally closed my account I was told I was paid in full and the account was closed. no more emails/calls/mail. 6 months later I begin to get calls from debt collectors stating I have an over due balance of $400.. puts a very sour taste in my mouth, and lost a lot of trust in the company. read more

Had the worst experience I've ever had with T-Mobile! I usually enjoy my interactions with T-Mobile and it's employees but I was fuming when I left today. I walked in and there were a couple people ahead of me...no problem. A man walks in after me and gets help right away. So I tell an employee that I was waiting first and I just have an easy question, as opposed to the whole process of buying a phone. I was told that the employee was new and it wasn't his fault. (That's the first no-no. I should have been apologized to right away and asked how I could be helped) I then had to wait for 40 minutes while the other two employees finished up with their customers while Trysten (the new employee) looked at his phone. No one was even trying him or teaching him. Nothing! 40 minutes later I was called up to be helped. All I needed was a copy of my bill with my new address. I was told they can't print it with my new address. This could have been told to me 40 minutes ago! When I expressed my disappointment the three employees started to argue with me! Horrible service! Never want to come back here! read more

I had an issue with a new phone that needed to be returned. I was frustrated and ready to walk away from T mobile after 23 years of service. The only reason we stayed was because of store Manager Gilbert. He went above and beyond to meet our needs and make sure problem was resolved. I wish there were more managers like Gilbert in retail. Thank you Gilbert for all that you do. We plan on staying with T mobile another 23 years because of you. read more

Told me my phone was a samsung, its not. Told me I couldnt buy my phone bc i had to pay the lease, thats exactly what i just asked to pay. Employees were leaning on displays, playing on their phones..unprofessional. From one retailer to another, step it up. read more

This place is the epitome of fantastic customer service. The first time I came into the store they were having an amazing deal that I couldn't pass up. So amazing that I had to ditch my AT&T plan for T-Mobile's. The deal was expiring that day so everyone and their mama was at the store. I ended up being 6th in line, but I didn't have to wait very long. Thanks to Imari and Miranda, I was able to make an informed decision on the phones and plan I wanted. I was so glad they were patient enough to backup my previous phone and transfer to my new one. On my second trip, the sync up I added to my line refused to connect to my phone, so I was once again helped by Imari. She immediately helped me troubleshoot the problem, and I was out of the store in 15 minutes. After all that the staff has done for me at this store, I definitely won't be going anywhere else. read more

HOW IS THIS STORE IN BUSINESS?!?! ZERO STARS. Awful customer service. I have visited this tmobile location twice in the last month and will not be returning, I would rather drive an extra 15 mins to a better store where you will get top notch service rather than this place which is a joke. First visit, I went to purchase a new phone, I was helped and got information on the new smart phone I wanted to purchase. While thinking about purchasing the phone, the associate was VERY pushy on me purchasing a case/screen protector/etc... I was asked MANY MANY times if I was sure about not wanting to purchase them and he also asked more than twice WHY I didn't want to purchase them!!!! I don't think a customer should feel like they need to give a reason why they don't want to purchase items, I kindly explained twice why I didn't want the items...By the third time I was so baffled. Before paying, he even asked if he could put the case on the phone to show me what it would look like, AGAIN i had to repeat myself..... NO MEANS NO. While completing the transaction, another associate was bragging to the associate helping me about how many sales he made a prior day, while I was trying to ask questions about this new phone and about my current plan.....RUDE. Lastly, the associate had offered to transfer my old phone's content onto the newly purchased one. Upon opening the new phone, it was under 55% so he didn't want to transfer anything over....he said I could either wait 45 minutes or I could return another day but if I returned I "WOULD NOT BE A PRIORITY CUSTOMER".....due to me not being there to purchase items..... That seems extremely odd for an associate to say to a customer. The phone ended up being EXTREMELY defective, again I had to return to this lovely location. Upon returning I had to explain what was wrong with the phone and how it was very defective. After 1.5 hours a different associate agreed to take the phone back due to seeing two (out of many) of the defects happen on the phone. I would rather support another Tmobile store who actually understands customer service. Will not be returning. read more

Awesome customer service! I came in to trade in my phone and was helped out right away. Ran into a long and arduous process after trying to get my content transferred on to a phone with lower storage, but Jason was working diligently to restore everything on my new phone--this process took several hours and he even offered to keep checking on the restoration process during his lunch break! Super stoked I got my phone for a great deal along with a pair of T-Mobile socks Jason have me to thank me for my patience read more

While the staff at this location is helpful, it may just be because the store is always empty. The interior layout is just like any other mobile store with shelves of phones and signage galore. I would say they get an A for effort, B for location and 3 stars to add it up. Do the math, letters + stars. This T-mobile has a good size location in a new building and if you decide your hungry after making a purchase there is a bakery and Chinese food place on either side. read more

What is it I am in Kodys for this Company? Kody wonderful customer service super good for me. He did an amazing job and helped me with all my problems. He helped me a few weeks ago and when I came back in today to get help he remembered what we needed help was read more

Carlos and another young woman were so polite when we came in. I hate that I can't remember her name, but she spoke Spanish. They were so extremely helpful and kind throughout process. However, the assistant manager, Mason, was absolutely rude and treats employees as second class citizens. The young woman simply asked him for help, but he was so condescending to her throughout their interaction. Also, during a phone call with a customer, Mason was very irritated with them as seen in his constant eye rolling. When the conversation was over, he then slammed the phone down, rolled his eyes again, and sighed. read more

The staff there is friendly except the manager.... He never returned any of my phone calls never even had the courtesy to message me on any way. They opened an acct without my consent and I have been trying to get the to fix it and now I'm in collections they wante to got to the store Everytime to confirm its me and he is never there and he never gets back to me it is insane how he is even the manager and this has been going on since 4mths ago. I f****" hate their store never go to that one they will fuck you over and never do anything about it!!!! read more

I went to this store at approximately 11:00am on a Thursday, Nov. 18th. Two associates were on duty; a young man was helping a couple and a young lady was helping another lady. There was absolutely no acknowledgement from either individual. Another customer came and still no acknowledgement. Over a period of about 30 minutes, a total of four "prospective" customers were waiting. The fourth customer had enough and asked for the cards of the two employees and stated that they had not even acknowledged any waiting customers existence. Shortly after he departed, I approached the young male associate and asked if I could ask a brief question. After being acknowledged by a glance from him, I asked if he could tell me when a manager would be on duty, and the female associate announced that she was a manager. Her response seemed to be the final straw for all the people waiting for service. We virtually everybody waiting made a comment that it would have been nice if she had even acknowledged the waiting customers and provided an estimate of wait time, Her response was "I was just getting ready to help you." Everybody walked out! I have been to this location about five times and the employees have never been this incompetent. The store manager needs to do a better job of hiring/training employees if the store wants to stay in business. read more

Switched my service from ATT. Got a great deal and and amazing customer service. The manager helped me and an employee was assisting getting everything together for the 5 lines I transferred. It was all very seamless. Thank you!! read more

I had a great experience switching my old cellphone in this location, I got help from Mason who is really knowledgeable setting up my new phone. read more

Went in to this store yesterday off of Douglas. Came in because I wanted to switch over to T-mobile. I was really disappointed because when I walked in there were two other customers and only one rep (his badge said Billy I think but he was young had brown hair and was wearing a T-Mobile track jacket or windbreaker in case I'm getting the name wrong) in the front. He didn't greet me or the other customer that entered. When a third customer came in same thing he did not even look at the other customer. He was glued to the two ladies that were already there and he was talking about how he was in a Netflix movie called "tough love". It was so unprofessional. After a solid 10 mins of waiting I spoke up and asked if other reps were available. He said "yes" but "were in the back". I felt like if I didn't say anything, he would probably have never acknowledged us customers or called his fellow reps until one of us said something. He was very unprofessional. All the other reps however were fine. read more

Do not go to T mobile on Douglas in Oceanside!!!Omg the worst customer service ever... I've been with T-Mobile for over 10 years never really had any problems till now.As a consumer I always do my research before I go into the store so I know what I'm looking at and how much I'm wanting to spend. The new manager has no idea what he's doing.when I asked for an itemized list of what I'm currently paying for and what I was looking at getting they would not produce one. Nor did they show me any other plans that are available to me or the price difference at all they would only talk numbers . Now I'm a visual person so I need to see everything in writing first as opposed to trying to give me what I wanted ,they tried to upsell me on what I did not want. I find that to be so frustrating.now I work in the medical field and I am an essential worker I do not have time to sit here and have someone try to steal my money when I work hard for mine. All I want is somebody to help me with what I need and I didn't get that.. if I could read this review as zero Stars I would. read more

Worse t-mobile store ever! There are always big waiting lines, most of the employees just don't care about giving a good customer service, they just care about selling something and make their commission they even misinform customer in order to make a sale. I been on this store twice, and never going back again, I was very disappointed. read more

This store is full liars and diecetful people, they will do anything they can to get money out of you and skirt around the truth, and when you confront them all they have to say is ' I'm sorry I know you're frustrated but you did sign ' and that's it, I'm done with T-Mobile and this store these people can't own up to a mistake or even a misunderstanding.. be warned going in there those reps and managers just want their commission. They don't care about you as customer at just what they can get out of you and put into their own pockets.. if I were you I'd look elsewhere for service. read more

Billy was AWESOME!! He's very kind, friendly, and knowledgeable. Helped get and plan along with a phone for myself and my daughter. Customer service is excellent and friendly. Ask for Billy read more

Wow did I get great service at this store! From the minute I walked in the first time, to the second time I went back a few days later it was a really good experience. Mason was the best!!! I feel that everyone who works in the store is really good, but if you want the best service ask for Mason read more

Unprofessional. They lied to me about the insurance coverage. Told me that with the insurance I could upgrade when the new Note5 came out with no out of pocket. That was a lie. Do not get the insurance. Do not let them lie to you to get a sale. Read the fine print...better...avoid this store. read more

So after adding my sis to my account from AT&T we were told she would AUTOMATICALLY get the reimbursement for an early termination. WRONG! U actually have to submit the final bill and then they will start processing and still it'll be another 8 weeks. We just got the notice that if it's not paid within 30 days it's going to a third-party collection agency. Thanks a lot T-Mobile for giving us wrong information! read more

DO NOT BUY ANYTHING HERE!!! This is a franchise of T-mobile not a true corporate T-mobile store. The owner of this store has higher pricing than a regular mall store. Ashley just tried to charge me 3 times the regular price for data plus a huge down payment on a phone and tablet. I left feeling upset with T-mobile so I decided to go into Carlsbad mall store....and what do you know.. I got both phone and tablet 0 down and my monthly for Data is $10 a month for each device. She was trying to charge me $40 a month for data and said I had to pay for more than half of the devices. Bottom line...either employees work off commission and are greedy or the owner is raking up the prices dramatically!!! Just because you see a T-mobile store doesnt mean its a corporate store. Always ask first. I just went through bullshit so you don't have to. read more

Looks like most people had the same experience that my husband and I just had yesterday. When we walked in there was nobody in the store. Within seconds a man and a woman came out of the employees only door. It looked to me like they must have been having sex or smoking a joint? Not sure what it was but they acted weird unprofessional and weird. The woman made eye contact and asked if she could help while the man who actually looked more like a teenager stood in the back pretending like he was busy on the computer while doing his best not to make any eye contact with anyone but her. We asked her about an upgrade multiple times and asked her to look up our account at least 3 or 4 times during a 3 minute period. She brushed by our questions with quick answers that didnt apply to us and then never looked up our account. Based on the weird feeling I had with them hiding in the back room and feeling like an intruder on sex time I just started walking out. At the last moment my husband says oh wait look at this and I turn around and see a new guy that was not there nano seconds before. He was a big guy heavier than the first tall guy that looked like he was having sex with the girl. He just magically appeared (the big guy)up front without my seeing him enter the room as we were walking out the door. He was really animated laughing silently but making big motions doubling over in insane laughter. I am guessing that they were making fun of us for coming into their store. When he saw me turn around he looked stunned and scared. He obviously thought we were gone. He changed his demeanor immediately and tried to play off the laughter like it was some part of a very serious business conversation that had happened in the past as if we werent there the entire time. Very weird, very unprofessional. That second kid is lucky I walked out without creating some kind of a huge scene. I would not normally put up with that type of behavior but its a bunch of snotty nosed teenagers who do not give a shit and like the people said about all the rip offs and credit problems boy do I believe them because I have had the same problem in the past with 3rd party T-Mobile stores. They lied to me too and told me I could cancel this 3rd line at any time no big deal. I found out when I tried to cancel it that they lied their faces off at me and put that 3rd line into a 2 year contract. They do not care either because its $$$$$ and they will snake you for every $ they can despite ruining your credit. Why would they care? Stupid 1st job type of people that dont give a shit. read more

I am so glad I switched from Verizon to Tmobile. Verizon is so overpriced and their best phones are never affordable. Well except for when they do Bogo, then their stock is gone and if u missed out they don't restock for Weeks. Tmobile works great for me and I'll never go anywhere else. So sad I spent 11 years with Verizon, never again. Also Verizon 4G is not as good as T-Mobile. read more

Great customer service and easy setup. Got my wife a new iPhone 6+ all I had to do was walk in, give my personal info, what phone I wanted, and my card. Couple of short minutes later I was on my way. Easy and smooth transaction. read more