Been with them for 10 years. Let's just say I had to replace my own modem from Walmart because they…read morewouldn't come out and still try and charge me for MY modem. They can reimburse me if they want it. Their service is always out even when sunny and 70 out. Now you disconnect my service while I was on vacation and want me to pay to have reconnected, nah no thanks. After 10 years I will save that $100 and open a new account with another provider. And only had Vyve to begin with because it that time it was all that was offered. Thank god that ain't the case anymore!

Vyve Broadband is the one of the worst internet providers in my area. For years we used them…read morebecause there weren't any other suitable options. There are outages multiple times a day, and even though they tried to make improvements to the infrastructure of their network, the outages continued. They do not give proper modem models to handle the speeds you are paying for and replace used or broken equipment with used or broken equipment. Don't think about a 3-day holiday weekend and using the service to relax and stream what you want. There WILL BE an outage. Never fails! Is there recompense for the denied service? NO. Your bill just goes up monthly. When I finally cancelled the service, to move to Kwikom, they tried everything to get me to stay, including offering me 2GB speeds for $20/month for a year. I cancled service and they did not prorate my last bill, which I didn't believe I owed, but charged me for a full month for a service, and equipment, that I didn't even use by that time. No pro-rating for partial month. Just paid my last payment because they sent me to collections for $89.99 that I didn't think I owed. Terribly run company with poor regards for it's customer base. Typical cable provider, kind of like an abuser. They only care about you when you leave them. If you live in the Ottawa, KS area, use Kwikom. Brand new fiber infrastructure and multiple GB speeds to choose from (1GB, 2 GB, and 5GB). The 1GB is $75/monthly flat fee. That's everything included.