Purchased a specialized battery from there. They never gave me the packaging and would not think I…read morewould need a receipt when I came back two days later because the battery did not work. They refused to give me my money back because I didn't have the packaging which I never got

I only go to Batteries Plus for my essential battery needs. They have everything from KeyFob…read morebatteries to some amazing flashlights and everything in between battery-related. Levi is so amazing and he is the go-to person for me. Levi is kind, considerate and knows his stuff. Every time I leave, I leave with a smile and know that Levi took care of me. Trust me, these are THE experts in batteries! Highly recommend Batteries PLUS! Batteries PLUS Levi! LOL

Always had good service and they will greet u when u walk in the store, prices are good, customers…read moreshop with them than most places

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

so disappointed in the service we recieved today. My mother walked in the store, and there were two…read moreemployees. one was a man and one was a lady with dark hair. the lady said "hello". to me, saying hello to customers is standard and indicates they see you in the store. My mother walked up the man and began to ask him a question because no one was standing in front of him. the lady said "he is with a customer, that's why i said hello". first of all, that's totally fine that he is helping someone else. she was in no rush and said "oh i'm sorry" and walked over the woman. when she arrived at the woman, the employee said AGAIN "that's why i said hello, he was with someone". now come on, that's overkill. she was rude and rolled her eyes like my mom had done something crazy. i've never heard of hello meaning "come to me". usually the words, "i'm open, how can i help you" indicate that? my mom simply took her business somewhere else and didn't argue because there's no reason for that. Lets not be rude, to be rude.

Always quick and great service here at O'Reilly. The people are usually very helpful. They offer…read morefree checks for your check engine light codes which is always helpful since those always seem to come up for me.

I was able to walk right in, tell them what was wrong, give car info and in less than 5 minutes, I…read morehad a part and it was installed in my car. I didn't get her name, but she was super helpful, nice and even let me watch her install it so I could learn how to do it if it broke again. This will be my first stop if I need a part!

Maybe a rough day for these guys or just the weather had them down, but this seemed to be the most…read morecondescending and sarcastic group I've ever seen working at this store. They helped me with the part I needed, but appeared annoyed with a second question I had. I tried to start a banter with the guy helping me, but he wasn't having any of it. Cool, no worries, I didn't come in to make friends, but don't be a jerk. Also, maybe wait until all the other customers leave before you laugh at the customer walking out the door. It sucks you had to work on a Saturday, but let's work on the customer service experience here. Two stars only because you had the product I was looking for.

Love O'Reillys but horrible customer service at this location! Go to a different one!read more

Love this place. All the employees are super helpful,and knowledgeable. This is the only place…read moreI'll go when I have vehicle issues. Thank you for always being good to me.

I have been coming to Olathe Ford since I bought my car in 2016. I came for regular oil changes and…read moreother services needed. Unfortunately, I will never return to Olathe Ford or any Ford if possible. I have just had the worst experience here regarding my car. I had my car towed here when it died over memorial weekend. The manager of the shop called me next business day to inform me that no one could look at my car until the next week but it sounds like transmission and if that was the case they couldn't even begin to work on it for three months. I called and said I was taking to a different place because they could get my car in and the turn around was 7 business days. When I went to go get my car The manager told me I will have to pay for my diagnostic that he could not give me until the next day. I asked him what he was talking about because he has just told me that no one could look at it until the next week. He said he didn't know someone looked at it and the techs computer crashed so he had no way of contacting him until the tech left for the night. He then told me about how much it would cost and why it will take so long, they are understaffed which is understandable. He then said that Ford would help me pay for my services then in the same breath say they can't help me. He was going back and forth and I was getting frustrated. When he told me how long it would take Ford to fix the transmission I asked if they would give me a loaner car, to which he snapped at me and said, "look around at my lot! Does it look like I have a car to give you?!" Unprofessional. So I pay for the diagnostics that he never gave me a physical copy of and went to get my car towed to a different shop. When I went back to the lot where my car was the back window was all the way down for no apparent reason. Unbelievable. I took my car to the shop where Ford told me they wouldn't be able to fix it (in an attempt to get me to leave my car with Ford). The other business had my car for a total of five days and labor, diagnostics, parts, and a 5 year warranty cost LESS than what Fords minimum would have been. Ford told me my warranty that I paid extra for when I purchased my car was no good by a few miles. I would have left my car with Ford had it not been for the horrible way they treated me and made me feel like I was being scammed. Ford has lost a valuable customer.

Contacted Olathe Ford Quick Lane to make an appointment because I thought the steering column…read morecontrol module might need to be replaced. I spoke with Curt Ecker (sp?) on Tuesday and he asked me to drop off my car Wednesday morning to verify. He put me in a nice loaner car. He confirmed it was the module. He ordered the module, installed it on Thursday morning and I had my car returned to my Thursday afternoon. Curt was professional, polite and turned my repair around quickly. I'd give him 10 stars. The Porter staff is also excellent. Rich was the Porter on Wednesday who took me to work and picked me up again to get the loaner car. Rich was polite and a good driver. I'd give Rich 10 stars.