Friendly, professional service for our pack and move! You can tell that the company really trains…read moretheir teams to provide a high level of service, which is rare today. All of the people on both teams were excellent - Brad, Grant and Colin for our pack, and Matt, Dustin, Ben, Mahadi and Makayla for our move. Special shout-out to Makayla who really seemed to keep the whole team on track, organized and high energy throughout the day! As far as the move itself, nothing was damaged and all critical items made it over on the move day! There were a few very minor items missed during the pack and move, so I'd suggest reviewing the team's work carefully, but I think this is probably normal for a chaotic process with lots of moving pieces.

My experience with College Hunks Hauling Junk & Moving in Kalamazoo was beyond unacceptable…read more I hired them for a move on the 31st of last month, and during that move they took an antique footboard that I never authorized them to take. This was not junk, not donation, and not something I would ever agree to get rid of. It was a clearly identifiable piece of furniture, and it is now gone. When I reported the issue, instead of taking responsibility, I was given a list of ten different places and told to track it down myself. After wasting my time doing that, I was told it had been taken to Salvation Army. I went there in person--only to be told they do not accept partial bed pieces, so that explanation doesn't even hold up. Then the owner, Anastasia, called and offered me $50 for the loss of an antique item that was taken without permission. That alone was insulting. But what made the situation worse was her complete refusal to acknowledge that a mistake could have been made. She repeatedly insisted that "they don't take items unless told," effectively dismissing my experience entirely. So to be clear: I am being told that either I instructed them to remove an antique piece I would never part with--which is false--or that it is impossible for their team to make a mistake--which is also not credible. At no point was there accountability, only deflection. If you're considering using this company, understand this: if something goes wrong, you may be left chasing your own belongings while being told the company can't possibly be at fault. I would not trust them with anything important or irreplaceable. She also edits old Google reviews to push down any negative reviews