Internet speeds are good and all but if you are making a decision on what provider to use I will…read moresay with spectrum expect at least one outage a month that lasts for several hours. It can be frustrating especially if you have a remote job.

unreal bad customer service!!!! No one answers the phone, the phone tree is awful & no one presentread more

worst service EVER!!!! for month's (since 11 of 2025) my service has dropped several times a day,…read more29 times in 24 hours, each time I call to get help and have someone come out to fix it, I get some foreigner saying there is an outage in my area and they can't generate a ticket until it is resolved. This is month's of NOT being able to get anyone to help me and yet my bill has gone up! today's date is 3-2-2026.

This place is very complicated to get what I want to pay for, n they do not understand nothing you…read moresay, n have just makes everything complicated n a waste of time, if you have other options, go somewhere else, cuz do not like this place of business!!!

Overall satisfied with my service from BBTEL. When we moved into the area we were recommended to…read morethis place as an option for internet and streaming (cable is apparently a thing of the past it's all on streaming through an app now). They waived the installation fee as long as we had both internet and streaming package for a year, BUT we could change up or down our packages!!! So you can save like $70 a month or more if you drop from mid-streaming to the basic, obviously also losing a lot of channels. Streaming wise you need an app like I said which unfortunately Samsung tvs do not offer, but Roku does. So make sure your smart tv or streaming stick has it available. Never had problems with customer service. Randomly our internet would cut out for a minute at night but that hasn't happened in a while. Like I said before, overall satisfied with what we are getting.

great service and great people. had it for over 5 years, fiber is great and fast. Only have ever…read morehad one or 2 outages after large storms.

Just a word of warning, if you deal with T-MOBILE, BEWARE. When I signed up, there was not full…read moredisclosure & as all information was not discussed, I was basically lied to & got into a situation I wouldn't be in, had they made everything clear. Guess it's BUYER BEWARE for sure where T-Mobile is concerned.

I went to T-Mobile in Elizabethtown KY to purchase a charger on yesterday. Kelsey was the clerk…read moredirected to assist me. After telling her what I needed she asked to see my phone. I told her it was a Note 9 thinking this would suffice and she doesn't need to touch my phone. She repeated let me see it. I repeated it's a Note 9. She then gets a bad attitude, STARES me down and responds to me with a very nasty tone. I respond by telling her to not get an attitude. Obviously upset I must have been pretty loud because the other customers and salespeople are looking at me. I then go on a rant about the poor customer service in this store each time I come to this particular store. I had even stopped and drove the almost 1 hour to Louisville each time I needed something. My advice to the sales people in this store is that if you don't have the customer service skills - which Kelsey displayed that she does not have - then choose another career field. Nobody wants to pay for service and get treated badly! I DEFINITELY DO NOT AND WILL NOT!! So get it together KELSEY!!!