Dan B was extremely helpful and made the switch to T-Mobile worth it. He helped us in every way and amazing communication. We recently decided to switch phone plans and were worried about switching, but Dan made it super easy. Deserves a raise! read more

Christopher was very rude to me. Went up there last night looking to get an upgrade. There was a misunderstanding and confusion with our account, so I was sitting at a table trying to figure it out. Christopher kept rushing me and telling me I was wasting my time and asking how far I lived from there, keep in mind I was only there no more than 30 minutes TOTAL. So I ended up telling him I'd come back after I figured out said issue. He told me 3-4 times that they closed at 8pm. I came back at 6:45pm to the lights on and doors locked. A guy pulls up and was confused as well wondering why they were closed as they were told the same thing. They had this guys phone in the store. I sat there for 20 minutes and nothing. Not sure how the other guys issue resolved. Came back about 20 minutes ago today. I was talking to a really nice girl, but was deciding on a color so she helped another customer and assured me when I was ready that she would help. As she is helping the other guy while I'm debating on which phone to get, here comes Christopher from the back. "Oh, your back". I told him I ended up wanting another color and he said rudely "yeah, I told you yesterday that we don't have that color". Immediately after (again, rudely) he says "well, let's make sure (talks about issue) is solved before we waste time again". Not sure what his issue is honestly. I'd understand if I was taking forever, but I was not, and my husband and I were genuinely having trouble sorting out the issue. Instead of offering help of ANY kind (I know they have restrictions) he decided to rush me out of the store with his rude words and offered no help, instead acted annoyed. There weren't many customers AT ALL and there were plenty of workers. Normally don't leave bad reviews, but this just pissed me off and ruined the experience and excitement of getting a new phone. So, I'll just wait until I'm able to go to another location. read more