While waiting in line, I was witness to an older lady being very agressive and hostile to another…read moreyounger, maybe new coworker about grabbing the wrong printer. The girl was obviously struggling and instead of teaching her the older lady raised her voice and told her she can't use that printer and that it was the wrong one, the girl calmly replied where she got it from and the older lady looked at her for a moment and continued to be agressive and rude stating she had to use her own printer (or something along those lines.) The line was busy enough that the other costumer getting checked out by the young girl told her she was doing a great job and some people should just be nicer to their coworkers and I totally agree. If this is what your employee treats others like in front of costumer I can't imagine what she does when no one's around. Coming from another retail associate I know what being looked down upon feels like just because older people think they have more authority than you and it's sad to see. Hopefully next time you can teach your employees to treat their coworkers with respect and uplift eachother instead of putting eachother down. I didn't see their name tags (the older lady's was flipped around) but I just want to give props to the young girl for handling the situation very maturely even though she looked flustered she did not give a reaction back and continuing to do her job.

Nice clean store, doesn't ever seem to be very busy if you stop by on a week night. Typically…read morepretty friendly staff that do try to help when asked.

I recently moved to Richmond and have been searching for affordable, reasonably good-quality…read morefurniture that can last at least the three years I'll be working here. I've looked at furniture all over town, including Meijer, Ollie's and used furniture from Facebook Marketplace, and so far I've been the most satisfied with Goodwill's selection. I purchased a tan 2x2 cube storage shelf, a five-tier dark wood bookshelf, and a light wood chair. All three pieces cost me only about $30 total and are in fair to good condition. I'm especially happy with the cube shelf. It's practically like new! I also love the elegant design of the chair. All of the furniture pieces are sturdy. I just needed to wipe them down since they had been sitting for a while and had accumulated some dust. A special thank-you to Amanda, who helped load all three furniture pieces into my car. She did an amazing job fitting everything in! I'll definitely keep coming back for furniture. When I visited, there was a decent selection available, although I do wish there were even more furniture options. The store carries a much larger selection of clothing than furniture. Overall, though, I had a great experience and found exactly what I needed at a fantastic price.

Stopped by to drop off my donated items & decided to go in & look for a small kitchen table. It's a…read moresmall store & their furniture selection is almost non-existent. I did end up spending a few dollars on small kitchen items. I'll return here to donate again soon & will probably go inside to check out new arrival items.

I attempted to make a $350 purchase on the day of a special sale in the cosmetic department at…read moreGalleria Mall Ft Lauderdale. The Head of the department refused my purchase because I had given the sales person a tube of what I needed and she was so dumb she couldn't find the item. I had to go find the item for her then when I wanted my tube back, she claimed she couldn't find it so I said well is she stealing my tube? It took them an hour and a half looking through security cameras, and I kept saying just go look behind the counter and they would not look! So finally, I just went and walked behind the counter myself and there it was sitting right as I said it would be! I believe she was trying to steal it from me and then when I prove this they refused to allow me to make my purchases! I had to call Dillards in other cities, explain how I was treated and then they honored the sale. Worst part about it is she was a Latino woman dressed to look like exactly Kristie Noem secretary of Homeland security in a camo baseball hat. And this is a dept mgr? Wearing a camo baseball cap to work! That is disgustingly! Dillard's services is supposed to be to a high end clientele with those prices, so stop giving ghetto service! No wonder malls are going broke! They turn down sales! This was reverse discrimination. I'm old while lady. She is young Latina! And this is the third or fourth time I've had the same problem in the same store where I am discriminated against by Latina sales people. My proof is the black security officer comes and tells me every single time what they said and did to you is not right! They aren't treating you right in this store and you shouldn't be treated like this, why do you shop here?!!! So the black and the white person is together against the way the Latina sales ppl are treating the customers? This is disgusting ppl.

Love love love Dillards. Their sales are fabulous, help is great, and knowledgeable. Especially…read morethe ladies sleepware and intimates.