Really great service and a very helpful team. They got me set up with a family plan very quickly. They are super knowledgeable and answered all my questions. Would definitely recommend. read more

Excellent customer service and excited to have switched to T-Mobile! Cheaper plan, better service, free international data plan and texting, free Netflix account...yes, please! Arturo was awesome and very patient answering our many questions. Thank you for all your help! read more

I had researched which company and data plan I wanted to buy and landed on T-Mobile. After breakfast my wife and I headed over to this location to just start service on their $50 unlimited plan (I had a phone already.) I wanted to walk in and walk our in less than 10 minutes. I immediately met Ed, told him what I needed and we were off! Number transferred from another provider, SIM card installed and phone turned on we were ready to go. No selling, great advice and we were off to the beach. Thank you Ed and T-Mobile! This was a great experience and one I'll tell my friends about. read more

This T-Mobile is 4 blocks away from my apartment so of course you will find me here. Not anymore. I bought a new phone a year ago from this location and the girl that helped me out was sooo nice. I've been in the store a couple of times since and haven't seen her. But today, I went to Tmobile because my phone wasn't letting me see my visual voicemails & would not sync to my Gmail account. First off, there were 4 people on staff and not a single person in the store. There were 3 guys and 1 girl and none of them ever smiled. The 1 girl wouldn't even look up, she would just go back and forth to the back room. Moving on... The guy that helped me (black dude with diamond studs - wish I got his name but I was too irritated to even make small talk) was a total dick. It started like this: ME: "Hey, I can't check my visual voicemails it gives me an error message and force closes" DUDE: "Well you dont have any" ME: "Yes I do, I have 5, I know I do because I've gotten missed calls and those people have told me they left voicemails. And, it says there are 5 on the screen but i cant go into the program because it shuts down" DUDE: "Well I just checked and it says you have none" ME: "Ok, thats not the point, the point is is that theres an error message and I cant check them so how can Tmobile help resolve this?" DUDE: "Well just restore it" ME: So I have to restore my whole phone because of one little issue? Is there a different way?" DUDE: "Delete some apps" ME: "I did, I deleted all the new ones already." DUDE: "Okay well...." ME: "Also I cant sync my contacts to my phone its been like that since I got the phone" DUDE: "So after a year of having the phone, now youre coming in to tell us?" ME: "Thats not the primary reason why I came in but I thought I'd mention it since Im already here" DUDE: "Well just restore the phone" ME: "Okay, I guess I will have to since theres no other way" He asks for my phone # to input it in the system. I used to live in Salt Lake City so his kind remark is, "Oh Mormon state, huh?" ME: "Yeah I dont live there anymore but yup" DUDE: "WELL OBVIOUSLY." time goes on.... He asks me to disable my visible keylock so he can restore it so that's what I did. He tries to restore it and I wait about 10 minutes. DUDE: "well you didnt disable your SIM card lock" ME: "well you didnt tell me I had to disable it" DUDE: "well yeah you were suppose to." ME: "uhhh ok i will do that now" After aimlessly walking around the store while he is chatting to his "homeboy" on his cell phone about fantasy football and how he's so pissed off so the whole store can hear him, my phone is finally restored & my contacts are synced. I eagerly leave the store and go home for an hour. I decided that I wanted to look at some photos. Only to find out, that he took out my SD card so I wasnt able to do anything on the phone!!! I called him and he recognized me as the girl with the broken phone. I told him that he took out my SD card and never put it back in my phone. DUDE: I gave it back to you. ME: You never told me you took it out and I never saw you give me the card back DUDE: Well I gave it to you, I put it on the counter by your purse. ME: How am I suppose to know that you placed it there? ((After he looks around for it, I tell him that I will be there in a few minutes)) What a horrible way to spend an hour at Tmobile. I will be going to a different location. I've noticed that a bunch of stores on Main St have awful reviews and I think its honestly the lack of customer service people they hire! The person who interviews these Tmobile Reps must be high as a kite. Get some manners, boy! Or, go home! You make me want to leave Tmobile after being a customer since 2004. read more

This is the BEST T Mobile store. The staff's friendly, helpful and they know what they're doing. Sure they want me to spend more money on a bigger plan but they helped me with my little pre paid account and even let me switch to a monthly account when I traveled out of the country for two months then switched me back to pre paid. They validate parking too. read more

DO NOT PURCHASE a new cellular device from T Mobile unless you are on payment plan included with a service package. I bought a new I phone se(paid for the phone in full), and three weeks later an Apple update crashed the phone, it had to be replaced. I went to to this branch of T Mobile twice, and the best they could do was send me a link to Apple's main web page. I was without a phone for 2 weeks, because Apple stores are temporarily closed and the replacement had to be done via mail. I should of been able to walk into any T Mobile branch and gotten a replacement, I was well within the 60 day warranty. I was told they don't carry any stock in stores(don't believe that). Aside from one young man, who spent 45 minutes on the phone with the corporate offices, ( getting the same run around I experienced on the phone) I received the worst customer service I have ever experienced at this branch in 5 years. The overall response was all we can do is call Apple, your better off calling them yourself for response. One employee told me it would take two weeks, and dealing with Apple myself would be quicker. T Mobile took my money for the purchase not Apple. I had to wait 7 business days after I first purchased the phone to have It delivered to me. If your able to buy a new device without a payment plan, go directly to the manufacturer if possible , don't waste money paying T Mobile to order it for you, because if there is an issue your on your own getting it fixed. Be weary of buying devices from a vender who doesn't honour their responsibility when there is a defective product sold. read more

I had a great experience at this T-Mobile after my Samsung phone was stolen. Edlun (Ed) Smith helped me and was fantastic. I had received a replacement phone from T-Mobile but was given an iPhone by my brother, which I had never used before (always had Androids.) Ed proceeded to explain everything I needed to know, transferred everything on to the new phone, and helped me with the questions I had about the differences between an iPhone and Android. He basically put my mind at ease. There were other techs (staff) there who were also very friendly and professional and very helpful. I would recommend this particular store and its staff to everybody. read more

Fantastic Staff. Great Service. I dropped my Windows phone and received a replacement. I was not able to transfer my data. After a couple of calls to 611, who were helpful but didn;t resolve my issues, I decided to go to the store in Santa Monica. I was greeted right away and helped soon afterwards. Marisela stayed with me while the other staff helped incoming customers. She not only helped me transfer my contacts, she also resolved my internet problem. Thank you Marisela and staff for your help! (and patience!) read more

This T-Mobile has the worst customer service ever. Particularly an employee by the name of Sayed. I came in to have my phone checked out that was having battery/power issues and this employee plugged my phone onto the charger and before even taking a look, excused himself for a cigarette break. I thought this was a complete joke. Luckily, there was another employee there that was able to help, but I have never experienced such terrible service from an in-store customer rep. I highly suggest for the greater good of T-Mobile getting rid of this awful employee. read more

This was the absolute best experience I have had! I walk in 30 minute before Close.. walked up to Ed S. And he proceeded to help me switch phone companies! I signed up for the switch and save deal and he couldn't locate my transaction so he took the time to research and even stayed 1hr after his shift ended for help me set my phone up! We went thru 3 diffenent phones and he helped me make a great choice! I wasn't gonna buy a case or phone cover but his and his management team were soo good that I decided why not?! Thanks again and I will always return to this location to get help! Thanks Ed S. read more

If there was an option for minus stars, this T-mobile store would get that! I've been a T-mobile customer for years and for the first time, I had some phone problems. Being close to home, I decided to take it to this store to see if they could figure out what happened. I got there and the explained to the woman (I wish I saw her name, but I was too focused on my phone) the problem with my phone. It wouldn't switch on! I asked her if she knew what the problem would be and she responded, "well, it IS an old phone so it's bound to happen). She right away said she would put in a request for a replacement to be shipped over and was very persistent about it. I explained to her that I did not want a replacement and I wanted to know the problem with my current phone first. She wouldn't answer my questions (she could have just said that she did not know). She was insisting that she would put my order for the replacement and seemed annoyed when I told her I wanted to call T-mobile first to figure out the phone situation. I finally just thought to myself, "Why am I wasting my time asking her for any phone help?" And asked her to give me my phone and walked out. T-Mobile, WHY do you allow INCOMPETENT people to work at your stores? PS- I went to a different store (Lincoln & Washington) and the very knowledgeable lady there fixed my phone in 10 minutes and reminded me that my phone is NOT that old to have problems. read more

Simone assisted me when getting my phones and she was the best! I was sick and tired and with Sprints service and phones so I walked in to see other options. Steve greeted me and assisted me right off the bat. No waiting. And then he passed me on to Simone. She was very helpful and knowledgeable about everything. This is far by the best experience I've had when purchasing phones and service! read more

I love this store. This was my phone store until my sis gave me a free year on her AT&T and I'm in serious withdrawls b/c the AT&T store nearby (Pico and Lincoln) has been a disaster and I've spent hours and hours w/ AT&T "tier two" customer service trying to get a phone to work w/ their service. I end up giving up on AT&T and literally walking to THIS t-mobile store and they can always fix my problem, even w/ this new AT&T service, in about 10 minutes! They put up w/ a lot of questions from me about using a smart phone and are very patient. Sometimes no one's there who's good w/ technical stuff, but usually there's 1 or 2 people who are super super smart and can figure almost anything out. They get a lot of tourists too and are just overall patient and smart about making things work. They're great! read more

Arturo was so helpful and very patient! I was so frustrated with my phone and Arturo was so kind to take the time to walk me step by step to get my iphone all set up. THANK YOU so much Arturo!! read more

OMG! T-Mobile's customer service is SORELY lacking! I had lost my phone, and while I was waiting for my replacement to arrive, got a loaner from the store down the street from where I live - BIG MISTAKE. Upon returning the loaner, I was told it would take 3 days to receive my refund. NOT TRUE IN ANY WAY. Several days, and about 10 CS Reps later, I had received a different story from every T-Mobile-related person I had spoken to, AND...I still don't have my refund, nor do I have any idea where it is or if I will ever get it back. Word to the wise...Go with a different carrier...ANY carrier! read more

This location has been a great resource for me when I transferred my phone to T-mobile. The staff was courteous and friendly, and even the store manager took an interest in my needs, showing the best type of plan for my needs. I will be referring my friends and business associates to this store! read more

I went into T-Mobile on Main St before Black Friday, to investigate new phone & service options. I was helped by Carolina T, who was knowledgeable, helpful & very patient with me (as I had numerous questions). After scouting for similar plans elsewhere I returned to Carolina; she had been so helpful earlier, and the plans on offer were $110 cheaper PER MONTH than Verizon for a not-as-good plan (for 3 business lines). When I went back, Carolina continued to be as helpful as previously. She set up my business plans, set up my phone and even transferred all my contacts for me. She has also followed up to ensure that everything is going as I hoped. I am thrilled with my new phone (HTC One) and have had no coverage problems so far. Furthermore, with the customer service I received on both my visits, I will happily continue to do business with the team at T-Mobile on Main St, Santa Monica. read more

This store is a hidden gem near the Venice Boardwalk. I had a really pleasant experience here and I was greeted immediately upon walking in the door. I expected the vibe to be laid-back considering the area, but they were very professional. Jennifer was especially helpful and she answered my multiple questions. She definitely made the experience of choosing a phone and setting up my plan fast and easy for me. I highly recommend this location, and Jennifer deserves a raise!!! read more

I was here this afternoon(oct 28th'14) to add a line on my account, the manager and the sales guy both were really bad, i would never go back to this store again.... read more

I had one of the best customer service experiences at this T-Mobile store. I bought a phone at a different store that I had to return due to glitches. The staff were very friendly and took very good care of me and even helped me pick out a phone that was a better fit for me. Thank you so much! read more

Sales rep #4200170 added insurance to my phone without my consent. Only was notified via snail mailed paperwork that tipped me off to it. Read your bill carefully after coming here. read more

Went here with my wife to upgrade her phone using the Jump plan we pay monthly for. We asked what we would owe if we were to trade for the iPhone 6 Plus. The rep seem somewhat confused and checked with the manager, who told us we would need to pay an additional $108 to upgrade after the credits we'd receive for the trade, etc. We went over this multiple times and then said we'd take the phone. They said they were out and they would have to get it from another store. They would have it for us the following afternoon. So we went home, backed up her phone and wiped it clean planning to turn it in the next day. The following afternoon my wife returned and they didn't have the phone yet. They promised they'd have it the following day. On the third day they finally had the phone. They went to ring us up and then, after two reps spent 20 plus minutes staring at the screen in befuddlement, they reluctantly told us the manager had been wrong about how the jump plan worked and it would actually be $234 to upgrade. We told her if we'd known it was that much, we wouldn't have started this process in the first place. They offered us a free case. When we said that wouldn't cut it, they told us they would have their small business rep call us to see if he could fix the situation. Four days later and no call. Terrible customer service and a massive waste of time. We'll call T-Mobile corporate to go over the entire situation. Luckily, we were smart enough to get the names of all the reps and manager manager we dealt with along and we wrote down all the numbers they gave us with their explanation of how the credits would be applied. Avoid this store at all costs. We'd been happy with T-Mobile before this but this makes us question or decision to return to T-Mobile last year. I'm glad we don't have a contract at least. read more

I came to this store over a year maybe 2 by now and it was an moderately busy evening and the representative Wendy had just started with company and I'm not big on technology but i like quality and person to person interaction when it comes to purchases like these. Wendy guided me thru the process of buying several devices,setting up a plan that worked best for me and gave me several options and we had fun while doing it. Because of this experience i came back to this specific store even though i now stay 40 miles away now because i walked out of tmobile in my area twice for lack of communication and customer service. even knowing i might not see Wendy today i took the chance because i was overall completely satisfied with my visits to this store and wanted to repeat that. And to my surprise she was still there! I could have been waited on sooner by Ozzy but i wanted to wait because of my experience last time. It was like seeing famliy again and it was so comforting and informative especially when making multiple purchases and having a ton of questions. I can't express how much of a difference a little patience and a smile makes someone feel. She even made sure to go over everthing and write it down and special order what wasnt available and what i wanted.I left today feeling great and wendy along with Ozzy made us feel great about being apart of tmobile. I highly recommend this store even if u have to wait! Thanks Wendy! read more

First, when we walked in, I overheard a conversation between Aija and Janica (what their name badges read- Im skeptical they use their correct names) about how to get credit for a transactions on a purchase. Thinking we are foreigners, I could see something was up from the beginning. We just wanted 2 SIM cards for my granddaughters visiting from a foreign country. Somehow, Janica could not get my AmEx card to take 2 transactions, so, she asked for a second credit card to purchase the 2nd card. I knew at that point we were being bamboozled, I wasn't born yesterday! We were in a hurry, so, rushed the whole transaction. No surprise, the 2nd SIM card never worked, and spent sometime online fixing the situation. Corporate is aware, as I gave them pictures of them, their employee numbers, and everything on the receipt. If you are a foreigner, RUN AWAY!! I would never trust this store! read more

Sales rep gave me incorrect info on the phone, so I drove all the way down there (from a few cities away) and they were barely apologetic. I love t-mobile, but this store is sub-par for their standards. read more

Lame company, lame store and poor w employees stock in between a company that doesn t care much about the service they give to their customers and their duty of trying to please people. read more

First of all let me start by saying thank god i didnt see any of the previous post from unhappy customers that had visisted in the past. This store was awesome from the moment that i walked in COPLETELY NEW STAFF. All the sales associates greeted me with a smile and were very eager to help me in my time of desparation. I walked up to the counter and was immediatly asked if i needed help i said yes and was greeted by Raymond B. i told him that my hpone was on the blink and that i needed a new one ASAP because i was going out of town that night. He assured me that i would get another one and not to worry. Long story short i walk out Very Happy!! i was a customer of another carrier for many years and visited many other locations and never really left feeling like this. Thank You T-Mobile Main and Marine i appreciate all the help you gave me read more

This T-Mobile store is great! Ayanna and Patrick are wonderful to work with. They are patient and very helpful. They took the time to help me transfer all my items over to a new phone and were so nice and fun to be around while I waited. They made me feel like part of the team. They are not always that crowded, which makes it easy to get in and out in a good amount of time. I look forward to working with Ayanna again! read more