Outstanding service from a gentleman by the name Kendn I believe. He was extremely professional and…read moreset up our phones that we purchased online. Very happy with this store .

I've been to TMobile customer for the last 30 years, the customer service is exceptional and you…read morecan't beat the 5G service. Who needs Sirius radio when I can do iHeart whenever and wherever I drive. Like they say, once you go magenta you never go back, I even brought my parents over from Verizon

The store manager Justin "Back" and district manager Larry Josey displayed questionable ethical…read morebehavior and work standards that ultimately lack the critical tenets of an organization that is customer service oriented. Also, based on my observation of the chain of events that unveiled on the night I was there, the store manager and district manager created not only an environment of enmity, but also closely reflects why the store only has a worrying 2.7 star review on the AT&T website -seems to me this is not the first time this duo of incompetency have let customers down. Ultimately, not addressing this issue, AT&T is risking the loss of potential and current customers. I suggest formally reprimanding the 2 store managers for their lack of professionalism and absolute disregard for customers and furthermore provide additional training on how to be better managers in a customer service oriented organization.

Beware of this store, it's not a real ATT store its an authorized dealer only. The manager Victoria…read moreis very rude and does not train her staff. Complete chaos and lack of knowledge and organization.

Terrible service. Had to wait 5 mins for the employees to finish their conversation when I got…read moreinside. Then another 5 minutes for him to get "logged in." Meanwhile he continues conversation with fellow staff. Completely disregarding me. Terrible service.

Worst customer service I've ever experienced in buying a new phone!…read moreEvery time I've replaced a phone the store (staff) where I've purchased,goes over the new phone with me and sets it up, etc. Until this sale. The sales person stated, after I indicated I didn't feel confident in setting it up, that when I got home I could follow directions and set it up myself. She tossed it into a bag and that was that. I ended up going to the other ATT store on Mall Blvd for help. Once there, Christina completely set my phone up, taking the SIM card from my old phone and putting it in the new, etc. No way I would known to do that! Plus I bought phone accessories from her while there...too bad the Victory store didn't even suggest products. Zero sales competence. How they are still open is baffling.

I have been an ATT customer for over 10 years. I have never had the displeasure with anyone as I…read moredid here. I completed a trade in of November 2020. The associate at the store instructed me to send my trade in back with the materials sent with my new phone. Which was WRONG. They were supposed to be sent in the store with the associate. It's been over 8 months and I have yet to receive the credits from my trade in. ATT has two of my phones without giving any credits as promised - all because the associate that works here didn't know what he was doing. I've been bounced back and forth from trade in, this store, and customer service. Hours of my life lost because of this store. Save yourself the headache AND DO NOT SHOP HERE.

Always helpful and have been going here since I moved to Savannah and switched to AT&T.read more

This was our first time at this Ogeechee store. Like the other stores there were no chairs to sit…read morein. The gal we had was new and young but pleasant. Very helpful to two people in their 70's with marginal iphone experience. She helped us process a lost phone insurance claim and gave us the phone numbers to finish the claim at home. She offered us chairs from the back but we were almost finished. I think this store is the 4th T-Mobile we have visited and definitely the best.

My phone is in SOS mode most of the day at my home one mile from the airport and every time I go in…read moreto talk with them I find another line of nonsense that doesn't work. They need to refund me and stop thinking that if I pay them more money that will fix my phone. So every time I go to them I get charge more money and nothing changes.

I went in to have someone look at my phone. I couldn't wait to get out. The boy who helped me had…read moreatrociously dirty fingernails, dirty longish hair and an unkept beard. Personnel are not trained properly. They sent me to Batteries Plus to unfreeze the screen. The guy there pressed a couple of buttons and BINGO it was fixed. In the interim TMobile personnel had pressed the buttons so many times all my emergency contacts were getting emails of an emergency. I couldn't answer the phone when it rang bc of screen freeze so they called the police to my home. WHAT A MESS!!

Best T-Mobile in the area. The staff was kind and very helpful. I was helped by Jay and he is the…read moregreatest, most wonderful person there.

Rakim D, you suck at your job. Tried to sign up for a military phone plan and he signed me up for a…read morebusiness account without informing me and it has been a pain in the A*S to try and switch back. All because you needed to meet a quota. Next time try doing your job and actually giving the costumer what they want you little f*ck. Do not recommend AT&T.

I never review places, but after seeing the horrible reviews.. I figured I should leave a fresh…read moreone. The lady that helped me was SO NICE. I came in with a broken phone, and nearly in tears because I just KNEW that I was about to dump my last paycheck on a stupid phone.. I explained to the lady that I had to walk out that day with a new phone no matter the cost, and voila. I was out of there writhing 30 minutes with the newest iPhone and I only raising my monthly payment $11. I have 0 complaints, and quite frankly think that some of the other people that bashed this place need to take a xanax or even join the 'high staff' out back to take a load off. 10/10 would recommend. :)