Please reconsider using Clearwave Fiber…read more We scheduled an installation appointment with Clearwave Fiber for Saturday with a service window of 1:00 PM to 3:00 PM. Unfortunately, the experience was filled with poor communication, misinformation, and a complete lack of accountability. At 12:05 PM, a technician or contractor named Matt arrived at our home - nearly an hour before our scheduled appointment window. He arrived in an unmarked personal vehicle and was dressed in personal clothing, making it unclear whether he was actually affiliated with Clearwave. Matt informed us that fiber would need to be buried and that another team member would need to come out to complete that work. He advised us to call customer service for information on next steps and timing. At 12:09 PM, we contacted customer service and were told that our appointment was still scheduled for the 1:00 PM to 3:00 PM window and that someone would be coming out that day. At 2:54 PM, having heard nothing further, we texted Clearwave for an update and were told, "I'm showing my tech as nearby." By 3:59 PM, no technician had arrived, and no one had contacted us. When we reached out again, we were suddenly informed that a pre-bury appointment would first be required before fiber could even be run to our property. We were also told that there was no ETA for utility locators to mark the property before any digging could occur. We requested a phone call and spoke with Preston, who advised that there would actually be two additional site visits required before service could be connected. We expressed our frustration regarding the lack of communication, constantly changing information, and the unprofessional first impression left by Matt's visit. Preston was unable to provide any clear timeline for resolution, so I requested escalation to a supervisor. At 4:43 PM, we received a call from Justin, the Georgia/Florida Regional Representative. While I appreciate the prompt callback, it quickly became apparent that he was more frustrated about being contacted on a weekend than concerned about resolving the issues we experienced. He could not provide a clear solution or timeline, advising that utility locates could take up to 10 days and that only after that process was completed would another appointment potentially be scheduled based on our availability. Rather than acknowledging the failures that occurred throughout the day, Justin repeatedly deflected responsibility for the communication breakdowns and the unprofessional representation of the company. When I requested his supervisor's contact information, he immediately questioned why I needed it. After a 14-minute conversation, I was finally able to obtain the contact information for the Vice President of Field Operations. Based on that conversation, we decided that this business would not be the best match for us. There was no fight from Justin... The most frustrating part of this experience is that we are not even customers yet. Before Clearwave was able to secure our business, we experienced: * No clear expectations regarding the installation process * Multiple instances of inaccurate or conflicting information * Poor communication throughout the day * Unprofessional representation in the field * No ownership or accountability from leadership when concerns were raised * No clear timeline for service activation No prospective customer should have to spend an entire afternoon waiting, chasing updates, receiving contradictory information, and escalating concerns simply to understand the status of a service installation. Mr. Steven Saylor, Vice President of Field Operations, will be receiving an email outlining these same concerns. Based on our experience, Clearwave has significant improvements to make in communication, professionalism, and customer care before they can earn our business. Again, I would not recommend pursuing a business relationship with this company.

I have had 4 major internet outages (lasting 18 to 26 hours) in the last 6 months. The customer…read moreservice is lousy and communication is very poor. They blamed a "third party" for the outages on all the outages and never really explained what happened. One of their excuses was a electrical pole was knocked down in Titesville Florida, which is over 50 miles way! We work from our home and this is NOT acceptable. And it was not that fast and throttled down in the early evenings! Now they want to bill me THROUGH my billing cycle for their crap service. Stay away!

Great Company and Service…read more We've had several complex IT issues over the last year that they were able to diagnose and fix quickly. Couldn't be happier with them. Alley Cat Lounge

From the owner: We provide technology solutions for businesses, offering telephone systems, IT services,…read moresurveillance systems, web design, and cloud computing.

Went in to set up internet, but my area is not supported yet. I have been eligible for a phone…read moreupgrade for a long time now but had avoided going into the store because I didn't want to be pushed into spending a lot more money per month. Justin Butler helped me realize why Verizon is still and will forever be the best choice for mobile service. He was friendly, professional, and extremely knowledgeable. Walked out with a brand new phone and am only paying a few dollars more per month. He even helped me combine my streaming services and saved me money there. Best sales experience yet in a Verizon store, and I have been a customer for over 25 years.

I switched from sprint to Verizon because I had issues with the signal. I have been happy with…read moreVerizon so far however I got an Apple Watch and this location only had the 44mm available (I have a small wrist) I wanted smaller. They said no take it and we will order the smaller use this one until it comes in. Went back, Watch was the wrong one. They said don't worry it's our fault come back in a week. Called, nothing. Went back in they said oops too late you can't return it. The rep acted like I was trying to be slick and getting a new watch! He was like "it's used you can't switch it". Now I'm stuck with the most expensive watch that I never wanted and I can't exchange it! I can't even sell it as I owe more than it's worth. Don't go to this location. They give Verizon a bad rap. I do not recommend getting an Apple Watch from Verizon and especially not from this location.

The owner, Daniel, was very polite and treated us like family! 10/10 would highly recommend!!!read more

From the owner: At Valkyrie Technologies, LLC. We are a small business operation located in the South Carolina…read moreLowcountry offering services that include installations and maintenance of the following: Network Infrastructure Cell Signal Amplification Structured Cabling Our company is Veteran owned and operated. We support and work with other local small businesses in our area and subcontract for many jobs and applications in the industry. Valkyrie Technologies is proud to offer the same affordable price 365 days per year. Weekday, weekend, holiday, day or night we’ve got you covered at no additional cost or fees. Contact us for more information about our services.

We were provided fantastic, A+ service by Ahmad and Nina today! They were determined in saving my…read morehusband $$ on his business account. Additionally, they were extremely helpful setting up new cell phone upgrades for our family phones. We will return!

Joe Morris was wonderfully helpful on my email problem: Messages from a high priority source were…read moregoing to SPAM. I went first to my provider, Comcast, but they had no time for me. Joe, on the other hand, was glad to try several possible solutions and willing to try more if those didn't work. Eventually it was Comcast who had to fix it. They said their server couldn't recognize the address as legitimate because it contained a hyphen. I just want to thank Joe and Verizon for being so friendly and willing to help, especially when it wasn't really Verizon's problem.

Two months on the phone to cancel service then they started billing me For the free Netflix I don't…read moreeven like, I like the Peace HBO Maker back on The phone again for hours and 2 more days. Poor offshore Customer support if you Get a rate increase do not talk to them! So after days of phone calls to off shore Customer Confusion they told me to go To the store close by so 1 asked for an address They said they can't answer that the same As everything I asked before OMG. You can't screenshot conversations or Get text or emails all is blocked. If you call ask for someone that you Can talk through text or emails, words Mean nothing! If they can not respond Don't talk run down and move your Phone number to pre pay this way You have power to open through them Or another carrier and your phone numbe Is still yours! I am now with better carrier Better price because I cut and ran after Talking to the t mobile

HORRIBLE‼‼‼‼ After receiving my 1TB IPhone 13 that I had to…read moreorder online from T-mobile, I stopped by the downtown Savannah store to activate and send in my iPhone 8. There was Only one employee, a young black lady sitting outside blocking the entrance & visiting with a group of 2-3 other girls. Not aware she was even an employee at first & Thinking there must be another in the store, I attempted to walk by and enter. She snidely asked "can I help you" when I told her I was there to get my new phone programed she asked if I was t-mobile or sprint (THEY'RE NOW ONE IN THE SAME!) I told her T-Mobile & her next query was, "what do you mean by program/activate?) At that I turned and walked away.

We appreciate the help that the recent technician supplied. It's not his fault I'm giving xfinity…read moresuch a bad rating. We bought our house 4 1/2 years ago. And since then the internet went out twice due to the cable being ripped off the side of our house. We work from home and need the internet to run our online business every day. Giant trucks ripped the cable down both times , and this could have been avoided if the cable had been installed properly. Also, if anyone including us was anywhere near that cable when it was violently ripped from our house, causing structural damage to the exterior of our home, The cable could also have caused major injury or death by be heading to us or random neighbor children. It was hung too low and when the technicians arrived the TWO other times this happened, we insisted it be hung higher above the street, and also at the same time the cable needed to be buried under ground near the house as well. But the people who installed it were lazy and ignorant and gave us attitude and refused to do their job correctly. TWICE Finally this third time, We were not able to run our business for weeks and had to call xfinity every day for half a month. They ignored us, then sent a technician that told us our order was marked closed And we told them to open it and do their job. They finally started taking us seriously because we found the corporate number. And threatened to take legal action.

Service is spotty at best and almost impossible to speak to a real person. They never show up when…read morethey say they will. Terrible service!