josh helped us set up 2 phones. the phones were older and not available by t mobile. He suggested…read morewe order it and bring it back and they would transfer the data and get everything working properly for us. Everything went great!

If i could give it zero stars I would. The worst experience. They haven't always been the best but…read morenever too horrible, but today was horrible. The worker opened late, finally unlocked the doors and then unlocked the door, looked at us, and didn't open it. We went it and she said nothing, then after we said good morning, her response was "what do you need?" We were going in to upgrade our phones so that's what we told her. What she basically said was she'd just wait to upgrade that way she doesn't have to do the work and that way she can sit there and be lazy and eat her holiday breakfast burritos that were sitting on the counter. Wouldn't even pull up our account until we made her. Then still continued to tell us don't upgrade since the 12 is basically the same as the 14 or to just go to apple. The absolute worst customer service experience I have ever had from any place, not just a phone place. This location might as well get shut down

MediaCom as a company has a very poor customer service ethic. I called them to dispute my bill. She…read moresaid she couldn't do anything. I then went to my local MediaCom office here in Chanhassen. The woman at the desk was very helpful, knowledgeable and friendly. What a difference. She cleared up my billing issues. However, if I didn't require cable TV for my home, I would've canceled them long ago. Even though Comcast is moving into our area, they won't afford me a lower rate. In addition, due to a billing issue, they won't give me a refund. So I'm out over $100. Can't wait to quit this horrible company!

This is quite literally the worst company I've ever had the misfortune to run into. If you can…read morechoose a different provider in any capacity - DO IT. We did not have an option in Deephaven, MN - since we moved in during December, we've been averaging 10-20 hours of random down time a week. My wife and I both work from home, and it could not be more unbelievably frustrating (we have bad cell reception at our house, so 3-4 times a week I have to drive to a coffee shop or work from a parking lot because of this). Mediacom should owe all of us tens of thousands of dollars in lost time from all of their outages. It is hard to imagine there's a company that could maintain this level of downtime - that their network is so unreliable feels impossible. RUN the other way if you have any possible option to do so!

I only saw filtered reviews of this company so I thought I would add my 2 cents worth…read more I have used the customer service several times and it is excellent. There are actually people on the other side that you can deal with right there and now. I was a usfamily.net customer for my email and internet for YEARS and then they joined up with Velocity. Still great service (I don't have a landline ...just the internet at home). I would have given them 5 stars because I am not sure if it is my computer, modem or them but my internet is not all that fast....I wish it was but I don't need it all that much at home when I have it here at work. I highly recommend them for service. They have always been sincere and helpful. Even with my Mom...if she ever had issues they were very patient with her. :) and solved her problems.

I had usfamily.net for years while living in Minneapolis. When I moved away in 2003, I continued…read moreto use them for my email service. I LOVE their spam filtering capability. While friends of mine have "free" email (gmail, etc) they're plagued with spam. USFAMILY beautifully filters enormous amounts of it. I can still view it if I choose, and when I do view it, I'm always blown away how much crap they've save me from. The very few times I've needed assistance, a live person is ready and willing and solves my issues quickly. Definitely worth the few dollars it costs me per year!