miss dee, is the best assistant that any bod could ask for , dee is very kind as well as she takes…read moreher job verry serious @ t-mobile authorized retailer store here on e. dickson blvd. highway 74, she's the best! miss dee i thank you so much for making my day today! point, blank, period, miss dee, you are the best! again thank you. ashley mcclintock, extremely happy customer

We had some trouble switching from another provider to TMobile online (and on the phone), so we…read morestopped in this location to try to get some in person assistance. The process itself was tricky and frustrating, but Destinie was patient and helpful. It only took about 20-30 minutes total, and there was no wait (the day before Thanksgiving.)

I had problems connecting with my printer. I called simple support and Clinton was very kind and…read morepatiently tried to help me thru the process. We finally gave up and he said he would send somebody to my house. I took what he told me and very very patiently worked on it until after 1 1/2 hours success!!!! Really appreciate his help and highly recommend this company! I'm certain we will need them in the future.

Simple Support is now my GO TO for IT support! We were interested in installing Starlink. Quintin…read morecame out and performed a very thorough assessment and consultation. He's a great guy and is very knowledgeable and patient. I decided not to install Starlink and instead I had AT&T connect a fiber optic line to the house. Later on, I wanted a direct line from our office upstairs to the router downstairs. Jasper came out and did a thorough assessment and consultation and then returned shortly thereafter to do the installation. Jasper went above and beyond to make sure everything was exactly the way we wanted it and that everything was working at its best. He even went to the store to get the specific CAT-6 cable with the color that we wanted. He was neat, efficient, earnest and, like Quintin, very knowledgeable and professional at what he does. Both men are great to work with, as well is their Project Coordinator Devin. They will give you their all! BTW, I was only charged for the installation and it was a great value for the what they delivered. They are a Blessing indeed!

Joni is excellent. Knowledgeable and helpful with great attitude. Something is up though today…read more Website says open. Doors closed, locked, metal shades down. No note on door. Been waiting 45 minutes in case closed for lunch. 12 cars have come and gone. Delivery guys have left notes on door. Hopefully everything is ok, but customers are frustrated.

This past year they completely gutted and redid the store. What once was a small and awkward retail…read morespace, is now a nice open concept similar to an Apple Store. Easily browsed. Designated check in associate at the front and they'll call you when your name comes up. Although we purchased our new I phones at a different location, they are the local store who has helped us through any technical difficulties. On at least two occasions, they have helped diagnose performance issues and help correct them. When my wife first brought hers in and said the touch screen wasn't responding, they didn't even laugh when they peeled the clear film off the screen. LOL! Nice helpful folks! PS We've been with Verizon at least 14 years now...