Terrible experience on 9/27/25 in store interested in upgrading our cell phones. The lady acted…read morelike she didn't even want to look up our account. Some people have no business working with the public. We are heading to Hickory 45 minutes away to upgrade. What a waste.

The staff was all friendly. We were assisted by Noah. He was very knowledgable about all services…read moreand got us started on all services we needed. Highly recommend this store.

Wonderful experience with this company. My new antenna gets channels crystal clear. The owner is…read morethe one that does the installation and he is very professional and pleasant.

Ulysses was very friendly. Great service at a fair price. His antennae installation comes with a 1…read moreyear warranty. I highly recommend using Greenwave.

The speed is awful and even with a relatively large data plan, you can not connect to servers…read morebecause of the lag. Even if you don't exceed your data plan it is not possible to watch a streamed movie from Netflix or Prime due to near constant buffering. This service may be fine for older folks to email their grandkids but for anyone not a Boomer it sucks. Due to the many options available ....not! this is it and they must know it because there is a two year contract with no grace period to cancel the service after installation. If you like slow service, waiting, and frustration then this is the company for you. But wait, there is more. They offer Gig tokens, at a premium, to get more data monthly if somehow you watch too many movies and exceed your data plan. These are speeds from literally 30 years ago.

The sales lady was very informative and explained everything to a Tee. She was very patient and…read morefollowed up with me to get the service. I am so happy with the customer service I received from this company.

The Wi-Fi is God awful. It doesn't matter what the ad say. It doesn't matter what the deals are…read more Their service is awful. Their Internet connection is the worst out there. It's 50-50 chances you will ever have connection. If all you have is streaming you're never on.

Even after cancelling on 8/13, getting email confirmation of 8/13, having a spectrum supervisor…read moretell me on the phone that I called that day (to cancel), they're still trying to tell me that I arbitrarily ended my service on 8/25, which makes no sense. If anything, the employee might've told me we had service until 8/15, not 8/25, because the cycle is to 8/15. After years of getting charged way too much for mediocre wifi, they can't even see how their "notes" don't make any sense and that the charge on me is invalid. They now put me as the consumer in a terrible spot essentially saying 1. Pay this now, even though it isn't really owed or 2. Don't pay it and take a hit to your credit. Good times. Last person I talked to was Nessa, a supervisor with Charter Spectrum out of the North Texas Call Center. I'd appreciate if this could be handled without hurting the consumer or dragging on, please and thank you. Respectfully, please drop this charge.

Spectrum can not provide reliable service for any given length of time . 35 yrs with other cable…read morecompanies, and Spectrum has been down more times in 2 yrs than all other companies 33 yrs combined. See screenshot of their quality below

Charter internet goes out for multiple hours at a time, multiple times per week, sometimes even…read moremultiple times per day.

Continually increase bill, internet service constantly going out for no reason, and now with all…read morethe new building and "upgrades" they decide all night maintenance should happen without warning. I got an email warning about maintenance causing an outage for 8-10 hours over night AFTER the outage started. Every other upgrade has done nothing for speeds at my residence so all I get are huge fees and inconvenience.

Didn't realize Spectrum was open on Sundays so I walked in the door at 4pm to pick up equipment …read more.. Christian Gonzalez was already helping 2 other customers ... he asked if he could help me and proceeded to get me in and out in 10 minutes all the while keeping the others engaged as well ... outstanding customer service ... great job ... thank you

DO NOT HAVE ANY DEALINGS WITH THIS COMPANY;: SERVICE HUBB…read more They'll promise you everything and not provide anything they say they will. They should teach courses in lying, they're so proficient at it. I wish I'd never had any dealing with this 'business'. The absolute worse company existing.

Worst cable and internet ever!!! Outage of 14 hours yesterday with no weather to speak of. Now both…read moreare out again!!! I had Times Warner for 16 years yet I've had to reboot the Spectrum box more in the last year than I did in 16 years with Time Warner.

I needed to transfer 8mm Video Tapes to store on a Flash Drive and Norman provided the expertise,…read moreequipment and instructions on how to get it done! He is a pleasure to work with and was readily available via phone or email to answer any questions about the equipment I got from him. His services are very reasonably priced.

Norman and Irina were some of the nicest and most helpful people I have ever met. Made a speedy…read morerepair on my CCD TR-66. Most people don't even know what that means, let alone how to diagnose and fix it. He got my camera ready for a California trip coming up. Great service at a great price!