The sales representatives greeted us upon entering the store and were swift with getting to assist…read moreus. The representative was polite and knowledgeable. Came in the next day and a new representative was present. He was also polite and capable. I recommend this store.

We went to this location to switch our providers. Service…read morethat we received was excellent. The person that assisted us was Kailey, she was very knowledgeable and polite. It was a pleasure to work with her!!!

Kyle was a great help with opening our new lines. We wanted to create a family plan and he made…read moresure we got the best deal

Went in to ask about a new phone and ended up with a new phone. The "free" upgrade ended up costing…read more$200 between the screen protectors and new cords I had to buy but whatever. Sales guy Nick also got me hooked up with the Verizon internet thing for the house which is actually working really well.

I just read the other review and felt compelled to write about my experience. She was really spot…read moreon. The man who owns the store is really a grouch. Is very unkind. I bought a charger for my phone and took it home. It did not work. I brought it back and he refused to refund my money. How can this even be legal? Bottom line is, go somewhere else. This guy is a wreck and does not deserve anyone's business. I feel like standing out in front of the store and warning people before they go in. Do yourself a favor, shop somewhere else. PS: I am not over-exaggerating this at all!!

Not gonna lie, the middle finger pic and negative reviews were hilarious but the dude had the Apple…read moreWatch charger that I needed (legitimately packaged by Apple). It works perfectly fine. When I called to check availability the owner picked up and confirmed immediately and had the product ready when I walked in. In addition, the certified Verizon retailer down the street at 8th & Asbury didn't have one and the guy there said that I'd have to go to Best Buy or Walmart out of Ocean City to get the Apple Watch charger instead of 2 blocks away at this place. Definitely paid a few extra bucks for it but that's called supply and demand. This place is good in my book.

No customer training for the representatives. She acted annoyed with my questions. Then when I…read moreasked if they would put the screen on my phone 4 me, she rolled her eyes. She seemed like she didn't want to be bothered and her eyes were red and glossy. I wonder who is running this store? Horrible customer service

Ok- so my phone died, I locked myself out of my house, I had 3 kids under 10 out in the pouring…read morerain without my car, and I only had a credit card and 6 dollars! The salesman at the store was very helpful! He graciously charged my phone, and helped me figure it all out! To access my contacts to retrieve numbers I needed, he offered to help me access my iCloud account. As a verizon customer, I would say I was very thankful for this store today!

If you're in Ocean City NJ and need help from a wireless store I suggest you go off of the island…read moreor at least to the Verizon store on the boardwalk. This store on Asbury ave is without a doubt the most inconvenient Verizon store I have ever been to. The peopole working there have 0% tech experience (which is why there was a line every time I've had to go in there) and dont know much about the products and services they do offer. I went into the store to get a prepaid sim card and what shouldve taken 5 minutes to put in the new card and pay the new balance of 45 bucks plus 10 for the card and activation took hours. As I write this review, my phone is STILL not activated. Allow me to explain... I was in the store at 3 o clock. at about 4:30-5:00 I was finally leaving with my new pre paid plan all ready to go. All though the phones service wasnt activated right away, she explained the it could take up to an hour to actually come back on and start working since Verizon needs to activate it. After an hr and a half I brought the phone back explaining the service had not yet been connected so she did some looking on the computer and realized that the sim card she had put into my iPhone was not valid simcard. If I wouldnt have come back the phone wouldve NEVER turned on. (I thought it was fishy how she took the simcard out of the credit card sized case they're shipped in was not normally fastened into the cc sized case, it had been TAPED in. Yes, thats right, taped, as if somebody had taken it out at an earlier time when it was brand new, and then returned the simcard after having problems and instead of throwing it away, they taped it back in the case in which it was shipped i assuming it would work again, so instead of being treated like a valued customer, I was given a faulty sim card in the hopes that it woud work. When I got back to the store she realized that everything on the Verizon side of things was fine however the sim card was faulty. ( I wonder why? Since it wasnt a brand new sim card and had been taped to look as if it was thats why!) She then replaced it with a brandnew sim card and told me that my service should be restored within the next hour and that all that had to be done was update the new sim card information on her computer. I finally went home happy, or so I thought Another hour later (its now 7 o'clock as im typing this review my phone has still not yet been activated. Im about to walk back over to the store for a THIRD time in one day. Again, i'll reiterate, this whole process should taken 5-10 minutes. It has now taken 4 hours...d After waiting as much time that my day could offer (and then some) I had become frustrated. I withheld my discouragement inside and took pity upon the customers who were behind me. With all of this in mind, after today, I will not be returning to this store besides to pay for my montly bill. Im keeping my fingers crossed thta when i go back she'll finally be able to help me get my service on, especially after waiting this long and already have paid. Point being, the employees at this store have absolutely NO idea what theyre doing!!!! The last two times I went there she had to call customer service and have them walk her through the process. Incompetence at its greatest. EDIT: Phone is on 5 hours after I originally paid.

The staff at this store are fantastic. They answered all my silly questions (as a new iphone user)…read moreand never once made me feel inadequate. I will upgrade all my phones in this store from now on. They couldn't have been more friendly or helpful!

My go to store for batteries and light bulbs. Best quality and prices. Great service and…read moreconvenient location.

these people are crooks! After installing a new battery for over $100, they said the circuit board…read morewas bad. They should have told us that before we spent the $100. They don't give refunds. I would never trust this store.

the employees were very impolite. the manager while greeting us sat and did not even look up when…read moresaying can i help you. we explained our tech issue and the employee said.. just erase stuff off your phone.. like what?! terrible experience!

Went into renew my phone and get a new one. Asked if I would have the same plan. Girl flat out lied…read moreto me. First of all the phone was turned off for 24 hours because of screw up she did. So I had to wait to 11:00 a.m. the next morning when he opened. That's when she told me they changed the plan. I asked for specifically for my plan changes she said no. They took away my Amazon prime which was free. I've been with them over 25 years. And that was one of the perks. Then the way I paid the phone bill monthly there was no service charge. Now there's a $5 charge or I have to go to a store. They can kiss my ass. Liars and connivers. Third rate cell phone company. I lose service when there's trees overhead. I am done with them. Going to a reputable company soon. Bastards!

Had a great experience thanks to Thomas--he was patient and knowledgeable and got me all set up…read morewith my new WiFi service. Also had a stellar experience with Adam, the Xfinity tech who came out to my place to correct some issues. I left one star off because there was a bit of a wait --on a Thursday morning! That location could use more staff. But all in all, two exceptionally good experiences with Xfinity/Comcast. Imagine that!

Quick background, my Samsung 20 Note Ultra went black on me Saturday morning. After repeated…read moreattempts to recover it, seeing via my Samsung watch, it was still working but no screen, I tried to find a Samsung repair facility, but to no avail. I was going to head up to the Mays Landing store, where I have done all of mu comcast business in the past, but my wife told me there was a new site in Somers Point, and they were open until 8PM. I went to the new store and was greeted immediately by Alex and Brian. Alex chose to take care of my business, and we proceeded to purchase a new Samsung 24 FE. Alex was very courteous and helpful and we went through the process. My credit card was charged for the initial amount and he was in the process of transferring info from my Note 9, which I thought would be better than nothing. While this was going on, the manager, Gary, sat back at his desk engrossed in something other than any business in front of him. Then, he got up, while we were in the middle for the transfer and started discussing the sale with Alex. Suddenly, now Gary is pointing out that Alex did something all wrong, and in low tone, chewing Alex out in front of me. Then, he told Alex he would have to redo the sale because Alex was supposedly trying to use a promotion that did not fit the sale. He was not kind, and I felt had no business having that type of discussion in front of a customer. As things proceeded, Alex went back to Gary's desk, they had long discussions during which I heard that he had to redo the sale by cancelling the one he had just done, and that phone would have to be sent back to corp. I also heard Gary say to Alex, that I was going to lose my phone number on top of not getting a phone, and made it a point to Alex that this was ALL on HIM. Meanwhile, Gary went into the back and came out an announced that there no more 24 FE's in stock. So, I am hearing all this and expecting Alex or Gary to do something to salvage the sale. I asked Gary if he could put me in another phone for the same price $27 / month, or even up to $30 / month, thinking that's what I would do in this situation. Then to my dismay, Gary said he could not do that, he did not even make a counter-offer! I responded questioning why he could not discount another phone, and Gary again stated that he couldn't do that, since the prices are set at "corp". Astonished, I said, "I am surprised that you can lie like that right to my face, when I can point out at least 5 examples of the price being altered as part of another deal." Alex did offer to order the phone, I would have it in a few days, but I declined. Frustrated, I turned around, told Alex I didn't feel it was his fault, and left. Then, remembering Gary said I might lose my number which I have had for more that 20 years, I went back into the store and asked if I was going to lose my number, and Gary said no. That was two hours of my life that I wasn't getting back and was a complete waste of time (CWOT). Totally disappointed and astonished at the poor people handling and customer service, I went home. Then I decided to go the Mays Landing site. When I arrived at that store, I noted it was 6 pm, and they close at 7 pm. The first person I ran into, I asked if they could get me into a new phone in under an hour, and that man said 'No problem" and directed my to Yani. She was very pleasant and courteous, I skipped any transfer since Yani explained to me I could do it myself via Google, and she was able to get through the sale and process in 35 minutes... (measuring from walking in the door to walking out). It was the opposite of Somers Point, and when I looked at the amount, it was the same pricing (24FE) as it was at Somers Point. I don't know what the "sale issue" was since nothing was different when it hit the credit card. I apologize for the length, but there is a bit more you should know. I have worked for McDonald's since 1970. My positions included starting the Training Department in the Philly region, being the first HR manager, an Area Supervisor in Philly, along with stores in Bucks and Montgomery Counties, a Franchise Business Consultant, and since 1984, the Director of Operations for Traa Family McDonalds in Atlantic and Cape May counties. I retired as Director in 2017, but still work two days a week available for consultation, paying invoices, and establishing the monthly P&L's for the company along with some IT administration. Simply stated I have responded to thousands of customer complaints, many of which required follow-up training to managers who handled situations poorly. That being said, I feel strongly that your manager, Gary, is clueless on customer service, clueless on how to handle employees, particularly in front of a customer, and is a liability to your business. Unless he is some family member of the owner, he should find other employment. Final Score: Somers Point Xfinity ZERO, Mays Landing Xfinity 100, with special re