Had a great experience thanks to Thomas--he was patient and knowledgeable and got me all set up with my new WiFi service. Also had a stellar experience with Adam, the Xfinity tech who came out to my place to correct some issues. I left one star off because there was a bit of a wait --on a Thursday morning! That location could use more staff. But all in all, two exceptionally good experiences with Xfinity/Comcast. Imagine that! read more

My wife and I went to the xfinity store by shop rite in Somers Point this afternoon to exchange a broken TV remote. We walked into the store and a technician named Will took care of the entire exchange politely and professionally in less than two minutes. I'm pleased to have an xfinity store closer to me than Mays Landing that is organized and we'll run. read more

Quick background, my Samsung 20 Note Ultra went black on me Saturday morning. After repeated attempts to recover it, seeing via my Samsung watch, it was still working but no screen, I tried to find a Samsung repair facility, but to no avail. I was going to head up to the Mays Landing store, where I have done all of mu comcast business in the past, but my wife told me there was a new site in Somers Point, and they were open until 8PM. I went to the new store and was greeted immediately by Alex and Brian. Alex chose to take care of my business, and we proceeded to purchase a new Samsung 24 FE. Alex was very courteous and helpful and we went through the process. My credit card was charged for the initial amount and he was in the process of transferring info from my Note 9, which I thought would be better than nothing. While this was going on, the manager, Gary, sat back at his desk engrossed in something other than any business in front of him. Then, he got up, while we were in the middle for the transfer and started discussing the sale with Alex. Suddenly, now Gary is pointing out that Alex did something all wrong, and in low tone, chewing Alex out in front of me. Then, he told Alex he would have to redo the sale because Alex was supposedly trying to use a promotion that did not fit the sale. He was not kind, and I felt had no business having that type of discussion in front of a customer. As things proceeded, Alex went back to Gary's desk, they had long discussions during which I heard that he had to redo the sale by cancelling the one he had just done, and that phone would have to be sent back to corp. I also heard Gary say to Alex, that I was going to lose my phone number on top of not getting a phone, and made it a point to Alex that this was ALL on HIM. Meanwhile, Gary went into the back and came out an announced that there no more 24 FE's in stock. So, I am hearing all this and expecting Alex or Gary to do something to salvage the sale. I asked Gary if he could put me in another phone for the same price $27 / month, or even up to $30 / month, thinking that's what I would do in this situation. Then to my dismay, Gary said he could not do that, he did not even make a counter-offer! I responded questioning why he could not discount another phone, and Gary again stated that he couldn't do that, since the prices are set at "corp". Astonished, I said, "I am surprised that you can lie like that right to my face, when I can point out at least 5 examples of the price being altered as part of another deal." Alex did offer to order the phone, I would have it in a few days, but I declined. Frustrated, I turned around, told Alex I didn't feel it was his fault, and left. Then, remembering Gary said I might lose my number which I have had for more that 20 years, I went back into the store and asked if I was going to lose my number, and Gary said no. That was two hours of my life that I wasn't getting back and was a complete waste of time (CWOT). Totally disappointed and astonished at the poor people handling and customer service, I went home. Then I decided to go the Mays Landing site. When I arrived at that store, I noted it was 6 pm, and they close at 7 pm. The first person I ran into, I asked if they could get me into a new phone in under an hour, and that man said 'No problem" and directed my to Yani. She was very pleasant and courteous, I skipped any transfer since Yani explained to me I could do it myself via Google, and she was able to get through the sale and process in 35 minutes... (measuring from walking in the door to walking out). It was the opposite of Somers Point, and when I looked at the amount, it was the same pricing (24FE) as it was at Somers Point. I don't know what the "sale issue" was since nothing was different when it hit the credit card. I apologize for the length, but there is a bit more you should know. I have worked for McDonald's since 1970. My positions included starting the Training Department in the Philly region, being the first HR manager, an Area Supervisor in Philly, along with stores in Bucks and Montgomery Counties, a Franchise Business Consultant, and since 1984, the Director of Operations for Traa Family McDonalds in Atlantic and Cape May counties. I retired as Director in 2017, but still work two days a week available for consultation, paying invoices, and establishing the monthly P&L's for the company along with some IT administration. Simply stated I have responded to thousands of customer complaints, many of which required follow-up training to managers who handled situations poorly. That being said, I feel strongly that your manager, Gary, is clueless on customer service, clueless on how to handle employees, particularly in front of a customer, and is a liability to your business. Unless he is some family member of the owner, he should find other employment. Final Score: Somers Point Xfinity ZERO, Mays Landing Xfinity 100, with special re read more

On June 2, 2020 Comcast came to my rental beach house to install internet service. I had previously canceled my Comcast TV service and changed to Dish due to the high fees that Comcast was charging. The Comcast representative that arrived at my house sabotaged my new Dish service by disconnecting three TVs and installing their Internet service one of those lines citing that Dish and Comcast were compatible. On June 8th my first tenants arrived and there was no TV service. They had to wait until Monday to get TV service. The Comcast representative knew exactly what he was doing. Watch and ask questions and check all your devices before they leave. Their practices are unethical. read more

Comcast (Xfinity) does not care about their customers and take an elitist attitude that they can make their own rules. I attempted to cancel a security system service on multiple occasions within the 30-day period that I was eligible to return without penalty. The service did not deliver what I had been promised by the sales representative. Each time I contacted them to cancel, I was told that they would correct the problems. They scheduled numerous appointments and did not show up for any of them. Each time this happened, I called again and attempted to cancel, all within this 30-day time frame. Each time they refused to allow me to cancel and scheduled another appointment. They would NOT cancel the service for me. At one point, I spoke to a supervisor, her name was Danita. She assured me that I would not be charged for the services again and would, in fact, be reimbursed for a number of services while they would remedy any concerns that I had. Despite this claim, they once again billed me the full amount and provided no reimbursement as well as, once again, not showing up for the scheduled appointment. In order to stop Comcast (Xfinity) from charging me for a service that I did not want, I had to close the bank account that they continued to deduct money from, despite the fact that they had cut off all of my services and had never delivered on any of their promises. Despite the fact that I have repeatedly stated these facts, Comcast has refused to address the fact they would not allow me to cancel the service. They refuse to address the fact that they scheduled numerous appointments that they did not show up for. There are now numerous alternatives to Comcast (XFINITY) and I strongly encourage all customers to review their options before ever attaching yourself to this despicable and terribly unethical company. read more