So I went in to upgrade my phone and the gentleman who was "helping" me was not helpful at all. He…read moreasked me what I was looking for and I asked him what the latest thing out was. He said the iPhone 13 and 13 Pro. I asked him what the difference in the two phones was and he simply replied "the camera" and then he started to talk about the money difference. I would have liked to have learned more about the camera. So I sat there and I picked the iPhone 13 because when I looked online it had more colors but then they only had black or blue. I didn't want those two colors because if I was going to get a new phone based solely on the color I would've liked to have been able to see them. He did not leave his chair. The gentleman next to him offered to order me a different color, but by then I was kinda done with it. Funny thing is that my friend has an account too and she went in and got a different sales rep. He discussed the differences with her and walked her over to the phones to show them to her. I could barely hear him. I kept saying "I'm sorry" and then turning my ear towards him. It's funny, this is my first time being in a cell store here in WV. I just moved here from Vegas. In Vegas, they Kill you with knowledge, upgrades and just trying to sell you more stuff. Here they just look put out. I've been in customer service my entire life living in Vegas and wow what a difference!!!! I did not upgrade my phone and after today I am no hurry to do so. They made the comment that we were the first two people in the store today, so they weren't busy. You thought they would've liked the sale. But by far the best part of the experience is when I said nevermind I'll just wait is when the gentleman "helping" me rolled his eyes and quit speaking to me. I stood in the store a few minutes because my friend did upgrade her phone and then I grabbed the keys and went out to the car to wait for her.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.