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    T-Mobile

    1.0 (6 reviews)
    ModerateMobile Phones
    Closed 10:00 am - 8:00 pm

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    4 years ago

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    2 years ago

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    AT&T Store

    AT&T Store

    2.1(12 reviews)
    1.3 miHeartland Village
    $$$$

    A visit to the AT&T Store on Richmond Avenue was very satisfactory as I brought a friend there to…read moreswitch her mobile phone service to AT&T. She had a new phone that had to be activated and also requested that all of her data be transferred to the new phone. Customer Service Representative JD handled the whole affair with expertise, diligence and extreme patience as this customer had a great amount of data and she had many, many questions during the time it took to complete all of this. He is to be commended for his work. Thank You

    The worst customer service…read more Brought an iPhone case. Rep told me she will email me the receipt instead of printing one. Wasn't planning on returning it. A week later came back in to return it but told them they never emailed me the receipt. Rep that sold it to me, was flabbergasted and said if she did the transaction there is no way I would not have gotten it. She tells me there is nothing she can do and I can only trade it in with another useless expensive case. I already told to a AT&T rep at another store as well as online and they both told me that they should be able to accommodate or if anything find the transaction if I had bank statements and the date and time of the transaction. She was getting offended that I told her this info and she was acting extremely unprofessional and needs a lesson on customer service. I don't believe any of them care about this yelp site but I will be escalating this further due to my dissatisfaction

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    Spectrum

    Spectrum

    1.4(20 reviews)
    1.4 miHeartland Village

    Wow. That was the worst experience. I've gone there 6 times for internet. Cable and phone. Every…read moresingle time they can't help BUT THEY TAKE MY MONEY. Nobody know what they're going. Awful and they want you to do things onbthebihone and they don't have WiFi there. Awful. Do not recommend.

    It's dumb that they don't divide up what customers come in for what. There's no reason I should…read morewait 20 minutes because someone is opening up a phone or something elsel. Meanwhile I'm just here to DROP SOMETHING OFF. Like why can't I just drop off my item and go. I also think they need workers that are more knowledgeable because it shouldn't take 20 minutes to explain to a customer why they should choose spectrum like what the hell is this. Also since when do so many people come inside to pay their bill?? I assumed everyone paid it online, would save some time if people realized we are in 2025 and coming into a store to pay your bill is stupid and makes no difference than it being taken out of a bank account because from what I see everyone still pays with their card anyway. Edit : I'm still here 30 min later and i'm realizing the workers are sitting here conversating with the customers rather than doing what the customer came in for and moving onto the next guest. Like everyone knows older people love to talk so if they're over talking , proceed to do WHAT THEY CAME IN FOR !! NOT CONVERSE ABOUT PERSONAL LIFE

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    T-Mobile - mobilephones - Updated August 2026

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