We are finishing up week #1 of the one-month trial and so far the speed tests have been good (i.e…read more around 800 megabytes per second for download). Our time with Honest has been good so far. The highlights: Andre did the install and I've not met many ISP techs in my life but we could tell right away he knows his craft inside out and enjoys it. We spoke to Rachel later to iron our some contract/money issues and that went very smoothly as well. It also helps that when you dial the number, you don't get that [expletive] "Hi! Thank you for calling [name of (expletive) company here]. Please listen carefully as our menu options have recently changed (no they have not). Also we are experiencing higher than average call volume, which is our way of saying that we don't know the concept of "average." You get a ACTUAL PERSON (or at least a very convincing artificial intelligence), thank heck. Lastly: the night of 1/6, our speed tanked. I texted the customer support # and within minutes got an answer, and shortly thereafter our down/up speeds were back to normal. All in all, so far so good.... my Cherophobia keeps insisting that /something/ will go tits up but so far it's been solid!

Good when it works, but service is already out for several days after just two months. I consider…read moreinternet service one of these things that should work all the time. I just got service in Dec from Honest. I came back from a five week trip and had no internet upon my return. They diagnosed it as a problem in the lines coming to my unit (so not my issue) but it will still take them 3 days to come out and restore service. I understand that they are less expensive than others, but I can't really deal with outages like this. If it happens one more time, I'll move on to a more reliable provider

It's too expensive and they lie to you about the extra fees . They make you sign a contract and…read morethen up the price

You all should be aware of any order you have before going to the store just for equipment pick up…read more Tonight 8/26, I went to the store only to pick up the internet modem to my existing internet order I signed up 3 days ago. have order #, account number, security pin delivered to my email. The store person called Syet lied about my order status told me it was canceled, inactive, shaking his head making weird statement like Yeah I don't know why it was canceled itself etc.. Offered me to sign up the same offer I already had, 5 mins modem pick up resulted in 30 mins standing and waiting, plus another 30mins holding for any available rep. I was there for 1 hour, again for a modem pick up. That's not the worst, I didn't get any new order confirmation via email because he spelled my email address incorrectly and would not print any new order confirmation for me. Enough of suspicion, Called in Spectrum phone center to be notified that my name was also incorrect. While wanting to find out more why my self online order was showing canceled at the store only to realize it was INTENTIONALLY canceled by Syet for him to just make an extra sales business. Meanwhile that order cancelation confirmation came in to my email just when I got home and confirmed timing by the cell center supervisor. How could someone not able to locate my order was able to cancel my active order???? Spectrum is not a bad campany indeed the deal offered for me to return as customer was great. The store rep's misconduct was totally unacceptable, caused me a lot of inconvenience, made a fool out of me. This dishonesty behavior should be fired by Spectrum. I visited SI mall location before never had this trouble. This new location manager needs more work on managing employees. Complaint is going to them. you just got to watch out for what is being told and checked thoroughly, they might do anything just to make sales

My husband purchased a new phone at this location, in April, and ever since we have been having…read moreeSIM problems with the other phones on our account. We have spent HOURS UPON HOURS, over the past 2 months, on the phone with Verizon, and then Apple to try to remedy this issue, as people are texting me and I am not receiving the messages. There has been no long term resolution. We are looking into changing carriers tomorrow. This is the first time, in 2 decades, that I have had such difficulties.

My hubby and I needed new phones and after many many years we decided to change our carrier from At…read moreand t to Verizon . Dominick Rizzi was beyond fabulous . He helped us feel comfortable and reassured us that everything would go well and it did . Very professional and knowledgeable. Thank you Verizon for hiring the right fit Pasquale and Toni Maffeo

The manager named Guy was horrible. He was nasty and did not help at all. Had no customer service…read morequalities and there was another woman there that was horrible. They sold me a phone that doesn't work because I went over 14 days. It's only 15 days they refuse to change my phone. They are horrible there and this is the one that's located by target inside a lot.

Thank you to my customer service rep Priscilla from SI mall T-Mobile store for being very courteous…read moreand knowledgeable and professional. I am very happy with my new iPhone 12 and service.

Pat Buono is an honest,friendly and very professional person to deal with…read more I had my computer fixed and back in no time with no worries at all. If you need someone for your business or home computer Aurora Computer Technology is the way to go.

Pat Buono is an expert I.T. Consultant, having been in business I.T. outsourcing since 1987. He…read moredoes business network services, network planning, data backup and data recovery, network printers. Plus he's a Quickbooks Certified ProAdvisor. Definitely talk to Pat.

OMG.. was assured this would be better then Spectrum... NOW with Planet, the picelation and…read morebuffering is terrible. Calling leads to being on hold for ridiculous amounts of time... not to mention I have been waiting on a service request for over a month... walk away... quickly Craig in New Paltz

Switched from optimum to planet networks and it's been nothing but great service. Blazing fast…read moreInternet and the few times I've had issues I call up and get a human almost immediately. Optimum destroyed service electric.

Was considering signing up with them but....I'm not so sure they are truly a 'local' NYC-based…read morecompany. When I called to sign up (THREE times now, but still no call back) it was as if I was connected to some 'answering' service in a backroom in the Midwest somewhere. (I don't know many local companies with answering services besides doctor's offices or plumbers or something.) Also, the woman seemed to have an accent (NOT New York). She also seemed to not know NYC neighborhoods...when I gave her my Astoria address she was like 'ok, so that's in Astoria, New York, 11105'? The way she said it, it was as if she'd never heard of Astoria. I then said to her 'is this an NYC-based company?' She seemed to hesitate. I told her I was under the impression it was. She then said 'oh yes'. I said 'and where are you located?' She said 'I'm at the head office....Broad Street...I mean...Broadway'. Hmmm.... Another time I called and was told that 'Josh' (apparently the only person at this 'office' who can set up a new account)...that Josh was 'on vacation' apparently abroad...that he was 'asleep right now'...but that they'd send him another message to call me. Also interesting is that of the FEW reviews they have on Yelp, one reviewer has only written ONE (stellar) review ...naturally for Bway.net....and the other reviewer has only written TWO reviews. Hmmm

Bway is simply everything good left in this world. A human touch to the service with actual…read moreinteraction with people you can get to know. The barren cold alternative I tried was the big corp internet provider in NYC. Bway offers amazing reliable and fast service. An internet you can rely on. While all these perks come at a higher tag, there is an astounding amount of frustration you are saving yourself from. Trust me. Every little interaction with the big corp internet providers in town will leave you feeling frustrated, empty and violated. Bway is worth every penny. In addition, they offer a static IP as a standard. You always have a dedicated reliable line. That opens up a multitude of potential.

Showed up the store several minutes after scheduled opening to find a locked door with an employee…read moreinside who paid me no mind until I had to tap on the glass. At first he just shook his head no which gave me no information. After a minute or two I tapped again and he told me they'd be open in two to three minutes. It was also raining outside and there appeared to be no reason he was not opening the store. Once I got inside I addressed the employee politely and asked how he was doing. He twice just replied what can I help you with. The return of my equipment and pickup of a router was quick but the employees unprofessional and rude attitude was unnecessary. I'm not even asking for someone to be overly nice but to be rude to the first customer of the day for no reason speaks volume

We are cutting the cord. There is no need to fund a billion dollar company that provides shoddy…read moreservice. In the 2 months we've had FIOS, channels freeze on a weekly basis, screens shut down, and customer service replicates the overall service -- useless and broken. One person out of many was able to restore our service within half an hour, which begs the question if she could do it, why couldn't any of the others? They were horrible the first time we had them, and haven't changed. We pay to have the convenience of TV, not to wrangle the remote, call technicians, and be held hostage by overpriced services.

Without a doubt the most dishonest company I have ever done business with. I pay for premium CABLE…read moreTV channels only to be told that I can only access those channels through an app on my phone? What the hell is that?!

Their hotspots pop up literally all the time but I've yet to be able to connect to one…read moresuccessfully. My router needs to be reset almost every day. Their app usually won't load even on their own Wi-Fi and their service is a fortune. Customer service is prompt and polite but totally ineffective. Time to Give Verizon a try.