Was a great experience was very friendly and wait wasn't long at all to fix ps5 definitely will…read morecome back again !

So it's been quite a while since I've needed to pay a visit to the Smart Addiction shop and now…read morethey are in a different location than those first times that I needed their help. Recently I miscalculated my stride on some steps and came crashing down with my mobile in my hand and while I wasn't injured, my phones corner glass was smashed. I was mad for the most part since the phone is only five months old and didn't have insurance on it. Before you chide me about that, I should mention that I've never so much as scratched a phone screen in the 25 or so years of using these devices. End of streak. So anyway after being scolded by Verizon, I headed to the Smart Addiction store which is also known as "iFixit New York, Bay Ridge" location to assess the damage and the cost to repair. Sadly, the screen for this particular model was not in stock and would need to be ordered. I have a Google Pixel 9 Pro XL since I rather like a large phone based on all the web and social media stuff I do. The other downside would be the cost of $300 to replace and repair this broken screen. They said the Google phones are costly repairs so the part was ordered and I waited a few days. Once it was in the shop they took my device for a few hours and all was good as new. The staff is friendly but as technicians they are more interested in getting the job done efficiently for the customer. I told them the exact happening that got the breakage for them to be aware in case such actions lead to other issues. It's always best to be honest with the technicians. If you spill something on a laptop, let them know, if you drop your phone out a window, let them know etc. All in all I am glad that they are here and I hope that its a while before I have to come in there again since I don't like breaking things. Another good option at this location in Bay Ridge is that they have one of those Go Lockers so you can direct Amazon, FedEx and more to so you don't miss a delivery while you are at work. Thanks for the repair gang.

I contacted Bit Repair for keyboard cleaning - for $50 they removed every key and deep cleaned the…read moreentire keyboard. Shipping the keyboard to them, and overall communication, was a smooth, excellent process. 10/10 I would recommend this shop.

Went to Bit Repair to fix the broken back glass ($90) and back-facing camera ($100) for my iPhone…read more12 Pro Max. Be patient as they're pretty busy. But they're communicative about price and the wait time (I waited 3 hrs). 10/10!

Horrible service only 1 product matching what I need then I asked a question just to get COMPLETELY…read moreIGNORED WORSE CUSTOMER SERVICE EVER!

I was here a few months ago to fix my daughter Iphone I'm tell the lady that the cellphone doesn't…read moreturn off , so she told me to leave it and she would call me later and see what is wrong. 10 minutes later she called me and told me that the phone's motherboard was broken and need a new one , the Wi-Fi antenna was not good . cost was around 300 dollars for an iphone 10. i told her that was too much to fix and old phone.so I took it around the corner to another technician and he fixed right away for free because the only problem was the finger print sensor . this people are very slick , don't trust them.

Took phone to get charging unit repaired. After I got it back the receiver was malfunctioning -…read morepeople can't hear me at all. They denied responsibility, charged me to repair that. And it still doesn't work. Two thumbs down.

I went in this morning to get a new glass cover for my iPad. The gentleman I spoke with was very…read morenice. He told me that if I left it, it would take three hours and it would cost no more than $75.00. He was true to his word. I called about three and a half hours later and it was ready to go. He did a beautiful job for a very reasonable price. Thank you!

Kimi has been my primary source for phone repairs for several years. I've brought him multiple…read moresmartphones, both Apple and Android, for cracked screens, battery replacements, and other issues, and the experience has always been excellent. The work is high quality, the turnaround time is fast, and the pricing is fair. He is honest, dependable, and easy to recommend. His store is conveniently located on Canal Street, so while you're waiting for your phone repair, there are many spots to do shopping or have amazing Chinese meals nearby.

Kimi was very VERY nice, so nice that I almost feel bad writing this review... He took me right…read moreaway and replaced the broken glass on my older model ipad within the hour. Unfortunately, the iPad has never worked the same since. It goes dark automatically/randomly for a second and I have to wiggle it to get it to turn back on. I have brought it back to Kimi twice - the first time he fiddled with the settings, restarted it - I was hopeful, but the problem persisted. The second time, he replaced the glass again (free of charge) and now the problem is even worse - the screen has several air bubbles and is frequently unresponsive & still turns off randomly, usually when I am working with a client and need to show images. It is also a lot darker than it should be (even at the highest brightness setting). JUST BE AWARE: that it might ruin your ipad/iphone irreperably. At your own risk.

There were some minor issues when I tried to order a laptop where it actually wasn't available and…read moreI had to actually order a different one. Besides that, the laptop I did receive arrived in a good amount of time, less than two weeks, and is in good condition, as far as I can tell, I just opened it this night. Overall, pretty good experience with this company.

Really great experience! Just purchased a laptop from Ken, who was very helpful helping me…read moredetermine what I needed, and generously upgraded a laptop because one I picked was not in stock. Laptop arrived early, well packaged and ready to go. Literally writing this review from laptop that arrived only 10 minutes ago. Highly recommend Ken Do tronics! Thank you so much Ken.

If If there is anything you need this store has, find another place to get it. The most dishonest…read moreownership in a store I have seen in years. They always claim their credit card reader is broken (3 weeks), but thats not even a fraction of what they did to me. My iPad needed a new screen, and they said the mother board was shot. They tried to sell me an old one (iPad) in the showcase. When I walked out without buying it, leaving my old one for them to reassemble, they called me to say it was repaired. Wow , all of a sudden it was repairable. When we got there to pick it up (a week later), it wasn't even assembled and we waited 45 minutes. It sort of worked, but again "The Credit Card Machine was Broken" . We picked it up a week later with cash. The buttons don't work but at least I can recover my photos. It is somewhat useable. STAY AWAY!!!!!!! The word customer centric eludes the staff and there were no satisfying conversations that made you want to do anything but get out of this place.

I watch the windows for the store and the people a yeah I want just won't let you know I am Bay…read moreridge painting and I want to make sure if anybody who needs work done call my cell phone and I will make an only appointment

Been to a lot of stores in Brooklyn and this is the only store I'd go back to. Amazing service…read more Staff is really knowledgable and helpful. They really go out of their way to give a pleasant experience. My phone wasn't working and they gave me a loaner phone to use for a few days for no extra cost. Also honored their offer of a free case and screen protector when I activated my account. They have a great variety of cases and accessories. Overall just a great place with reliable people.

Yoni is the Best! I have brought him multiple phones to…read morerepair. Yoni is honest and he really knows his stuff . I think he repairs laptops as well though i'm not sure. He has a great selection of all cell phone accessories for amazing prices. The 2 associates working with him were trained well, and fixed the wait time problem he used to have. Fast Service, true Honesty, amazing reliability and great pricing!

From the owner: we specialize in cell phone repair, with over 10 years of experience…read more This means that you'll be getting quality service. And with most repairs done in just 1 hour, you'll still have time to pickup the dry cleaning.

I just wasted the better part of my hour to we. First I waited 10 minutes while the employee…read moreresponsible for telling my people to check in scrolled through his phone. Then when I checked in the through the digital system, I watched everyone around me who came after me, get taken care of. Some customers were clearly known to them or their their friends and some spoke their native language. I spoke up and told an employee what was happening and they just said "Have a good day". This is typical poor service of this particular local store as I have been in there 5 times over the course of many years with 5 Verizon lines in my house , and the same quality of service continues. Very frustrating. Verizon can do much better than this.

If you value your sanity, your time, and your hard-earned money, stay far away from this particular…read moreVerizon shop. After surviving a severe bout of pneumonia and having my phone lost at the hospital, I was already exhausted. Verizon's skilled telephone tech coaches did their best to resolve a messy activation glitch and instructed me to bring the defective hardware to this store. The staff here is utterly disgusting. They are aggressively rude, completely incompetent, and dripping with an attitude of total entitlement. They didn't just fail to help me--they actively mistreated other patrons and me in the store. Shockingly, a major corporation allows such gross misconduct to happen on its retail floor. I am escalating this directly to Verizon Headquarters, but local consumers need to know: this store is a toxic waste of time run by a crew that deserves to be summarily fired. Go to a different location.