I went to DownTown Mobile this morning to get my son's cell phone screen replaced. (It was cracked…read morebadly) Well, from the moment I walked in..the employee was very nice. I asked for a quote and an estimated time on how long it would take, and I was amazed! He did a very wonderful quick job and NOT expensive at all!! Thank you Downtown Mobile! I HIGHLY recommend anyone to come here!

GO SOMEWHERE ELSE FOR SCREEN REPAIR…read more One star because the screen now does not work at all. The first they ordered cracked while they were putting it on the phone. The second screen was delayed via shipping and I would have been out a phone for over a week. He did lend me a phone until then which was nice, but still very inconvenient because I had none of my stuff on there (contacts, photos, apps). Upon receiving the phone with the new screen, the next day I noticed the color of the screen when outside would get all inverted, but neon. Photos attached. I believe this was an installation issue rather than a screen issue. It only happens when I'm outside, with a colder temperature change. When I explained this to him, he said that there was "no warranty" despite paying $200. And that the only step offered was to send the screen back to the manufacturer, which would take 7-10 business days - once again leaving me without a phone. Also, if the screen broke when they took it off, I would be out of luck. So why would I risk that? He also insinuated I dropped the phone for that to happen, which was kind of insulting, especially reporting the issue within 24 hours? I am now stuck with a screen that does not work, and a useless phone. I wish I would have just kept my shattered screen because at least I could actually use the phone. One inconvenience after another and while I understand a lot of this was out of his control, it still does not negate my very negative experience here. I now have to upgrade and get a new phone. I am beyond upset.

Waiting..... Waiting...... Ordered online to pick up in store to avoid having to wait around…read more Almost an hour to just pick up an item, no need for help or service. Just want to pick up the ordered item and go home. Literally writing this as I'm in the store. Horrible service. Not one associate to acknowledge all the others waiting. It's almost like these associates purposely take forever to help people. Verizon has a way better service to pick up at the store.

Just the worst service. It's honestly hard to imagine it being any worse…read more Spent forever waiting. Then 45 min going through the process only to find out they don't have any phones.

I usually don't like to write negative reviews...I just let things go. However, the clerk named…read moreKevin was so rude that the only customer ahead of me trying to purchase a phone walked out and rightfully so. In my case, I had a question about the service on my phone. He rudely told me that he would not listen to my question, would not look at my phone and when I told him that my previous carrier (verizon) would answer questions, he told me that he wasn't verizon. He walked away from me. I then asked his name and if true said Kevin. No wonder the store was empty. I would never go back and evidently others may have been treated just as rudely. I then went to the ATT store on Monte Vista and what a great experience. The store was full of customers. The clerks were upbeat. A gentleman named Pete said he could answer my question and in less than a minute resolved my phone issue. We had polite conversation and I would give the Att store on Monte Vista my highest recommendation. I will NEVER set foot in the ATT store on Fulkerth again with KEVIN after the rude experience there. Is ATT really that hard up to higher people like this?

I called this store regarding having problems with clearing my mailbox on my iPhone…read more The lady who picked up the phone was the store manager named Michelle. I asked her if I could come to the store to have this issue taken care of by a professional since I made many attempts to do it myself without success. Once I went to the store, she remembered me right away and took care of my issue without having to wait. She was very kind and polite and did her magic which took a few minutes. I'm a very happy customer and I strongly recommend this AT&T store to all customers. Thank you Michelle for your outstanding customer service.

The service here is poor and biased; the manager, in particular, was racist. He doesn't want to…read morelisten to you, and he doesn't want you to speak; all he wants is for you to leave.

Customer service experience here was terrible, seems like they just do the bare minimum and don't…read morego out of their way to help their customers. Ordered a new phone and I needed assistance in getting it sent to a new address since my phone was returned to the sender. All I was told from one of the employees is I need to call 611 since they couldn't help me in store and "sorry we just have stupid policies" and left me to pretty much figure it out on my own. Afterwards I came back to the store to cancel my service due to the poor customer service experience and I was lucky enough to have EDDIE help me out and he went above and beyond the rest of his coworkers and was able to assist me in creating a new PIN, giving me the customer service number, providing me my account number and giving me guidance as to what to say the the customer service representative. Honestly had I been helped by Eddie from the start I probably would have kept my service with T mobile since he was much more helpful in helping me find a solution. Big shout out to Eddie for understanding how to properly service his customers.

What could improve? Everything. Especially the employees. After going into this Verizon store with…read morea friend who needed a new phone and seeing what little help with horrible attitudes he received from the "customer care" reps I was surprised Verizon is still in business. I'm glad I'm an AT&T girl!

they were great. so helpful. It took a lot of time and was very helpful and patient. Thanks so muchread more

Bought a new iPhone Air from here a couple months ago. Transferring the data took forever. Not…read moretheir fault. The iPhone Air won't charge in the car because it says it's too hot, even with the case off. Crappy for a new phone. Again, not Spectrums fault. I'm giving them a 3 because I was there for hours and the phone I bought sucks. It feels unfair to rate them lower because of that, but it also feels unfair to rate them higher.

Last week we switched our home internet from AT&T to Spectrum. We should have done this years ago…read more Our speed went from around 6 to over 950+ and for a cheaper cost too! Phone lines vs coaxial cables is why the speed is superior (our neighborhood doesn't have fiber optic option). I didn't know this vast difference until one of their salesman explained it to me and I did some simple online research. We tried out their TV option, but decided to keep our DirecTV since the cost wasn't much different and the family is more familiar with DirecTV's operating system. Have had a great experience from installation to having to return equipment at the local Spectrum store. Of course they have tried upselling along the journey, but what company doesn't? So far so good with Spectrum.