As someone who isn't the greatest at resolving tech issues, I went to Team Wireless in Champaign…read morefor help. Bryce wiped out all the data from my old Apple Watch and linked my new watch to my iPhone. This may not be a big deal to a techie, but to me it was a big deal. Bryce is helpful, knowledgable and very accommodating. Thank you, Bryce!

This was by far the WORST experience of my life when trying to buy an iPhone 12! The…read morerepresentative, Annie, and her colleague Miranda, completely messed my order up. They activated a new plan before activating the new phone. The technical support team could not be reached on that Saturday to fix the problem, so I was without my original phone number all weekend. Having had this phone number since 1998 AND being stuck in the store for 2 hours, I was very frustrated. They activated another phone number, so I had one for the weekend. On Monday, they called and asked me to activate the PIN code, so I could have my old number attached to my old phone. When trying to activate my old number, however, they ran into more difficulties and my phone was dinged as having fraudulent activity connected to it. Rather than taking care of this issue at the store, I had to talk to Verizon for a solid hour to resolve the problem. I would NEVER advise ANYONE to EVER buy something from this store. I'll stick to the corporate Verizon store or go through the online process to upgrade again. Be wary of going to this establishment.

I called Ron based on the previous reviews I read. He was very quick to respond and communicated…read morewell throughout the process of working with him. He was also quick to get my issue resolved and my product back to me. I will use his services again!

The service is the best that I have ever had at a clothing store. Robin, the manager, is efficient…read moreand knowledgeable. She went out of her way to make an exchange for some flawed jeans that I had purchased a while ago.