I've had experience with many carriers over the years, and T-Mobile seems to be the least slimy…read more Yeah, they're all scum, but at least T-Mobile tries to break through. Reception in most cities is "adequate" to "great". Occasionally you will find a city that was overrun by another carrier and you have reception issues, but most of the time it's fine. T-Mobile seems to utilize cross-carrier roaming in those more difficult cities. You won't get great data speeds in those cases (as T-Mobile is essentially running as an MNVO), but it still works. In other cities, you will get mind blowing speeds. I'm talking about speeds that theoretically max out your device. I'm happy to say that is more the rule than the exception. With the 5G rollouts, not only are the speeds increasing, but the availability of data in a crowd is increasing too. What I personally like is that my T-Mobile plan has free data and texts when I'm traveling to other countries. With other carriers, that's an extra fee. This is WAY more convenient than getting an unlocked cell phone and finding a local SIM card for data in a foreign country. People at T-Mobile stores are generally well-qualified and trained, and helpful. Occasionally, you will find someone who attempts to add a hidden warranty to a new device sale, but even that is quickly and easily resolved by a call to T-Mobile's great customer service team. I've never had a bad experience with any T-Mobile representative on the phone, which is rare now a days.

James was such a great help in getting my friend's new phone. He answered all his questions and we…read morenever felt rushed. He was very knowledgeable. I would recommend this location to everyone!

I purchased a T-Mobile mobile plan on September 30th ,after speaking with a sales representative…read morename Maria. Maria informed me that the plan included a "buy one, get one line free" offer. I told her that make sure the 2nd line is free. However, after activating the plan, I discovered that the second line was not free and was subject to additional charges. When I returned to the store and confronted the sales representative about the inaccurate information, she denied providing any such information. I am disappointed that the T-Mobile sales representative provided false information about the mobile plan and then denied doing so. I expect better accuracy, honesty, and accountability from a reputable company like T-Mobile.

Diego and Henry are the BEST!! Very attentive, professional, and helpful!! :-D best T-Mobile I've…read morebeen to so far!

Went in personally to switch my sim card because I know some agents cut off people SIM cards and…read morethe same thing kept happening. I still hear echoes as if someone is listening to my calls. when I expressed my concerns about my privacy Jeff just seemed to brush it off as if nothing.

Customer Service is horrible. Treating customers rudely is no way to run a business. One of the…read moreemployees, Jeff, was extremely rude to my wife and daughter.

I'm very leery of all technology stores. I would venture to say that you are too, because you're…read morelooking up reviews of them on Yelp. Kudos to you. I usually dread going into a store like this because the salespeople typically try to sell you something you don't need, even after you've told them you don't want it. Not these guys. I walk in and they ask me if I can help them. That's why I'm there. The conversation is normally about what service they can offer to fill our need. Me: "We need a home phone, and I see T-Mobile offers a $5 home phone, can we get that?" Him: "Yes sir, it's just like adding a line, however, you will need to get a T-mobile home phone enabled router." Me: "What's that run?" Him: "We have one for (some ungodly amount of money)" Me: "Um. I could probably buy one on eBay, yeah?" Him: *shaking his head yes* "You could, sir, but it wouldn't be warrantied." So off I go to eBay and buy one for $25, bring it back 3 days later and they have me all set up. How many times has that happened to you? That the guy did exactly what you needed. Well, if you'd like that to happen to you, you should stop in this store. No one's ever tried to sell me an extra battery or a screen protector. I highly recommend this store.

Mo was great. My husband had lost his contacts when the Apple store folks (they are great also…read morenormally) put a new front on his I-phone. Mo helped us retrieve them right away, as we are T-mobile customers. She also helped me understand why I could not get texts from a particular friend on my phone.. Thanks Mo for being cheerful, lots of fun, and knowing how to help, and readily helping! T-mobile has the best customer service in the stores and on the phone! This is for the Garland location - not sure what road..

Awful customer service. I was in a few weeks back to purchase a new cell and accessories. A man…read morewas in line ahead of me. He was treated so rancid. He was the only Anglo in the place. The manager, woman, was speaking Spanish to the other staff about the man. She stated he was homeless and her dog was smarter. Really? I took my business elsewhere and I recommend others, particularly non hispanic customers do so as well.

Our agent was ok just not great. He'd present products, we'd agree then the product would not be…read morein stock. Then when presenting options on Smart Watches he could've kept things simple. One price is quoted then another price presented because of taxes.

I stopped at this T-Mobile for mine and my Dad's phones. It was time to replace our screen…read moreprotectors. I signed in and had a little wait . This is a large t mobile with plenty of room for seating. Once they were ready for me , they gave me fast and friendly service

I went in on a Monday evening, at 7:30, 30 minutes prior to them closing. I was there to do a…read more"Jump" upgrade on one of my devices. On my account I'm financing three devices for three different lines. One iPhone per line. When the representative took my information, she seemed initially puzzled by my account as if it was something she hadn't quite seen before. I asked her if there was an issue and she stated that because two devices were being financed on one line, the -other- line that was being upgraded couldn't be upgraded because "it has an eSIM". This is 100% false for numerous reasons, mainly and most obviously because the device I was upgrading was an iPhone 13, which has a physical SIM card, not an eSIM. Nevertheless, she referred me to call customer care, which after I had done so they informed me after looking at my account, they saw no reason why the upgrade couldn't have been completed. I assume her inability or unwillingness to help me that day was due to it being so close to closing time. Still, overall horrendous experience. I recommend everyone stay away from this store.

Walked in today because I needed help with a few things. The situation was complicated and they…read moresounded like they didn't want to help. They tried explaining the situation but were very confusing. What really made me feel uncomfortable is that there were four guys that worked there and all felt the need to help at once. I only needed help from one of them, not all four of them. It made me feel very uncomfortable. I felt like I was being ganged up on. Definitely don't recommend this location.

From the owner: Visit the T-Mobile store in Garland and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 5129 N Garland Ave Ste 275 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Took my husbands Pro 16 in for info transfer and they scheduled our appointment and went to dinner…read moreand came back and were seen right away.

Made an appointment online and Richard and the long haired employee (i forgot his name sorry) were…read moresuper friendly and helpful. They also answered any questions i had over the phone after my visit.

PSA: Avoid the Verizon Store on Woodbridge Parkway…read more My wife and I tried to upgrade phones for ourselves and our kids so that we could give the phones for Christmas and ended up getting lied to, not getting the upgrades we were promised / offered, not getting phones we could activate on Christmas, and wasting 4-5 hours in the store trying to sort the issue out.

I went in because my phone stopped charging. Only one guy was working and he was helping someone…read moreout online/over the phone and he wasn't very friendly, but I tried to see if he could help me when he was on hold with the other person. He was condescending and sarcastic. So I had to leave and go somewhere else or try to get help from somewhere else but I definitely don't recommend going here. He didn't crack a smile nor act at all interested in my phone issue.

I'm shocked to not see any other reviews on this location. It has the most incompetent people…read moreever hired to run a business working here. Being a 22- yr customer of Sprint after I leave the store I want to scream and change services. The customer service is the worst I've ever seen. They don't greet you when you walk in the door and they're slow as Christmas helping customers. You better have at least an hour to waste when you visit this location. I make sure to drive out of my way to another Sprint location for assistance because this place is a joke!

I looked up the address to the store late on Christmas Eve the store had about 4 to 5 people in…read morethere with only two salespersons. A young man by the name of Alex greeted me at the door and said he will be with me in a few. I understood that and Waited my turn. When Alex got to me he patiently wrote out for me the best plan for me and my family that would give us what we wanted and save us the most money. After explaining all of that to me he then waited for my wife to arrive and explained it all to her again. Despite the stores reviews on yelp I was treated much differently. If you need your phone situation addressed at Sprint. Is it the Wiley store and asked to speak with Alex he will take care of you