I dont usually like to post on yelp unless the service is amazing or terrible and let me tell you dealing with Susan from T-Volt was by far one of the worst experiences I have had with a professional company. I had purchased 2 chandeliers from Capitol lighting and I asked them for an electrician to install them both and they explained to me that they do not do the installations but just give the information for third party companies so they gave me Susan from T-Volt. I spoke to Susan on either Tuesday or Wednesday and asked her the soonest she could do the simple job since I was traveling on the following Tuesday. She told me they could complete the job on Monday in the morning and I agreed. She called me on Thursday with good news and told me they had a cancellation and could complete the job early and come tomorrow (Friday). We had previous plans but cancelled them in order to get the job done.
On Friday morning, about an hour after the guy was supposed to be there, I called Susan and said is your guy coming? She apologized and said her electrician was stuck at a job all day with FPL and would not be able to attend. I told her that is fine but please make sure we are on for Monday since we are traveling the next day and she said her electrician only had a 10 minute job site meeting and would be there Monday between 10 am and 11 am. I said ok great see him then. At Monday at 11 AM I once again called Susan and said is your electrician coming? She told me dont shoot the messenger but there was an error and he wouldn't be able to come at all today. I was upset and explained to her in both instances I was the one to contact her when she clearly knew before that her electrician wouldn't be able to attend. She told me smugly, I dont know what to tell you and nothing I will say will help. I told her the way she had conducted business with me was very unprofessional, rude and I would voice my issues.
I called Capitol lighting and the manager there was absolutely amazing and gave me the number for another electrician, Brad from Parker Crystals. I told Brad I was in a bind since I was traveling the next day and really wanted to get the chandeliers hung before we left. Brad told me give me 10 minutes, and when he called me back he confirmed my appointment for an installation the same day and only 2 hours later. That is how professionals conduct themselves.
I know every company will have scheduling issues and sometimes things come up and are out of our hands. My biggest issue with Susan and T-Volt is the lack of communication, effort and courteousness. Both times I had to call Susan and on the second appointment when I asked her why wouldn't she call me beforehand or earlier in the morning so I could make alternative arrangements her attitude and tone really put me off. Luckily in the end I found a polite and professional electrician, Parker Crystals, to help me complete the job with no more stress and having to cancel previous plans. read more