Best bike shop in Utah county. The staff is friendly, professional and knowledgeable. They have a…read moregreat selection of bikes and a reasonably priced.

Called to see if he could help with my Segway Ninebot's tire which separated from the rim. He fixed…read moreit in 30 seconds... FOR FREE!! 5 stars. Great guy and a great shop.

I was on I15 near Nephi and was passing a Van marked Timpanogos Cycles. I was passing along side…read morewith my bumper even with the middle of the van when the van turned into the fast lane. I honked as i swerved to the edge of the road. I saw the driver look in the mirror, (he did not look before switching lanes) and saw me on the edge of the road and instead of returning into his lane, he acerated into the fast lane. Had I gotten my video downloaded before it looped I would be posting it for all to see. It does not change the fact that they have a rude/poor driver who is a liability to the company and a danger to others. I did receive a response from one of my texts apologizing for the issue but left doubts that it would be addressed. I raised my feedback to a 3 due to the communication.

They were one of the only shops in the USA that had handlebars in my size. Apparently shorter…read morepeople don't cycle. lol. I ordered online, they shipped it out quickly with careful packaging and I'm so happy with the product. Thank you, Timpanogos Cyclery!

Bought a new Aventon Adventure fat tire e-bike yesterday at Mad Dog & dropped off 2 of my older…read moree-bikes for repairs. Steve was super helpful, and offered great advice. 5 stars all the way!

These guys!!!!! Are amazing!!! I ordered a 2023 Gen 5 Trek Fuel Ex 9.8 XT in 2022 from a Steve…read more Very knowledgeable sales person btw. I've had issues with my rear brake and they have always taken care of me. The latest issue was handled by Mason, and he's amazing! I happen to live in Arizona state now. These guys are and have been very responsive and helpful on warranty issues even though the live out of state! (Mason) Customer service has died these days and these guys still have it! Practice it! And take care of their customers! I highly recommend these guys hands down! They are doing great things! I just may have to keep using them for mailed purchases to AZ just to support them! That's how much I recommend Mad Dog Cycles! Thank you for your continued support after purchase!

Great concept and new location…read more These guys moved from a small leased garage to a much bigger abandoned business on the East side of Provo in 2016. They are a DIY shop where bikers of all ages come to buy, donate and refurbish bikes. First time going I spent three hours working on a used Raleigh road bike. There is usually 2-3 staff members around and one will usually greet you. The trick here is to Quickly ask questions, find a spot to work at and be patient. The guy working admitted that he wasn't very experienced but together we fixed the bad wheel. Spent about $20 for his assistance. A week later the wheel was off again. I brought it back (2 hours more) and worked on it with a more experienced guy. Spent another $20 Rode it once and off again. Recently found out that they gave me the wrong wheel. Went back but no wheel was available. Great concept and open on Saturdays. You can also donate used bikes here.

I received a lot of help from Sam, he is one of the mechanics. I got there like 30 mins before they…read moreclosed and I was expecting to have to leave at 6 but Sam took a lot of time with me to get my bike all fixed even after they had closed and to make sure that the problem won't happen again with my gear box wire. Everyone in the shop was very friendly and never made me feel dumb for the problems I had with my bike. Very awesome place.

The guy with the mustache was not easy and polite to work with and a was huffy about every little…read morething. He blew off all my concerns and and the bike is not fixed. Over 200$ wasted to get the bike "fixed." Edit: The owner contacted me and apologized on behalf of his employee, I appreciate the willingness to take customer concerns into account and fix issues. He also offered to fix the bike free of charge, which is honorable. I had already taken the bike to another shop before I was contacted, so I declined his offer. I also edited the top of this review as I was probably too harsh in the initial review.

I can't say enough about this Hangar 15 in SF! Such great customer service. This year we bought 2…read morenew bikes and had them fix up 5 old ones. They're quick and do great work. The employees are amazing! They're friendly, professional and smart, if they don't know they find someone who does. Today I bought a bike rack for my daughters car so she can take her bike to college with her. The nice employee even came out and read the instructions and put it on for me! He wouldn't even take a Culver's shake but said he was just happy to help! Wish I had gotten his name!

Someone else on here shared that they waited forever to get their bike, I had the same experience…read more No updates on the bike for months, finally it magically is available when I call to cancel. The bike I got wasn't fully set up and in just the second ride the chain jumped between the sprocket and spokes, broke three spokes and bent the rim, hanger, and derailleur arm. Since then there has always been something wrong with it. I think I've been fixing/adjusting something every other week for 2 years now. It has ended up being an okay commuter bike (I ride about 4 miles to-and-from work every day) for the last 2 years, so it gets a lot of use. Maybe that explains the frequent troubles. I guess it's good if you like practicing your bike repairs.

First of all, Ari makes fantastic bikes. Second, "no one"…read moreseems to make premium fat tire bikes anymore which is a major bummer because here in Michigan we are full of sugar sand in the summer and snow in the winter. Ari is full-on with fat tire offerings, must be the Utahn terrain or something. Third, imagine my surprise and delight when my buddy told me the Ari Peak Explorer was on sale! Alas, they were completely sold out. But Kristy at Ari calmed me down and scoured the factory and the showroom and the demo bikes and found one for me. I thought I would need a large but she did the custom fit thing and suggested a medium (she was right!). Unfortunately it arrived with a broken battery key-release mechanism. So here's where the rubber meets the trail: they sent me a new mechanism pronto and now I am riding and I'm super happy with this beautiful machine. I wanted the cheaper Comp version, only the Elite was available but man, I am happy with the upgrades, especially the shifting. Other people besides Kristy helped me but I don't know their names. Thanks to everyone!

A misleading ad about a ski package led me order it. The description was of skis and bindings and…read moreall the pictures showed the bindings mounted on the skis. There was one package price listed. I ordered them as such. I then received a shipping notification for the bindings with a separate price. I called immediately to cancel the order as I knew that having bindings mounted was not cheap. This was not what I budgeted for. I was told that everything was shipped, so the order could not be cancelled, but to call back when I received everything for an adjustment or to return the equipment. Btw, when ordering I was offered a 15% coupon, but then at checkout was told it didn't apply to my order. When I received the order, I checked with local ski shops and $100 was the lowest price I could find for mounting. I spent a half hour on the phone with a polite, understanding customer service rep inquiring about some type of credit. $25 was the offer. I pointed out how the ad was misleading, an offered coupon was not honored, and it would cost them more if I returned everything. I simply wanted at least half of the mounting cost reimbursed. The most frustrating aspect of this customer service interaction was that a supervisor will not get on the phone. The poor rep had to keep going back and forth. When she told me she could escalate the issue to a supervisor, I readily agreed, but she pointed out they would respond by email! THEY WILL NEVER GET ON THE PHONE AND SPEAK WITH SOMEONE!!! Sorry, that's horrible policy and I would discourage anyone from patronizing this business.

Beware when ordering ski boots as part of a package deal…read more Be sure of availability of sizes of ski boots with a package your purchase. I returned my boots and wanted to get the next size up. Since there were none available in my size, I received a refund (based on package pricing (about $80). If I want to get a larger size boot, I need to select another model/brand and pay the regular (non-package deal price), which means will need to spend approximately $200 more for a comparable boot, not including the $44 it cost to ship the first pair back. I do not recommend purchasing boots if you are not absolutely sure of the size you need. When I asked about the return, customer service said "We always recommend to go in and try different boots on before purchasing online". I was never given (nor saw online) this recommendation.

I was visiting from St. George and ended up buying a used mountain bike while I was in town. I…read morestopped in on a whim and spoke with Michael about getting it checked out. He told me he could do a full tune-up and inspection the same day, which was a huge relief. Michael was an absolute class act. He's incredibly knowledgeable and took the time to explain the basics and walk me through exactly what he was looking for. He gave great recommendations and, when a few unexpected issues came up, he even stayed late to make sure everything was taken care of so I could head back home with confidence. Outstanding service and professionalism. I couldn't recommend this shop more.

My new bike is a blast, and the shop set it up perfectly. They even proactively set it up for…read moretubeless, even though the manufacturer advertised it as "tubeless-ready." Awesome shop and service.