I called 4 different companies to clean one room in my new home, that the seller kept a cat, that…read morepeed all over the room. These guys were the only ones that actually answered the phone and offered to come out today and give me a quote and clean it if I approved that the quote. Diego and Ian showed up. We're extremely polite, professional respectful explained everything in great deal and we're able to clean the carpet. Stains gone and room smells great. Now I will have carpet pulled back, tack strip and padding removed, floor kilz'd and new tack stripping and padding installed and carpet put back! Overall great experience. I will use them when I sell My other house! Thank you for the very prompt response!

This review is purely on customer service - unfortunately, a result of which is that we did not end…read moreup continuing with the cleaning. Initially, when I reached out (a week in advance of needing the clean), the team seemed responsive and professional - sending confirmation the next day, and following up multiple times over the week to verify the service window. At the time I didn't notice the lack of questioning about: how many rooms I needed carpet cleaning for, the general size of the rooms, what the state of the carpets were, or what my budget was. They also did not give any advance indication of their price range. And, they never shared whether they would call or text in advance when a tech was on their way to us (for the record, they do, and that would have given us 5 hours back to our day had we known.) They have fantastic reviews, and appear to do great work, and I haven't needed carpet cleaning in quite some time, so I assumed they needed to get the dimensions and assess in person (this was verbally confirmed by the tech when they arrived - and the tech was very kind, thorough, and tried his best -- but we'll get back to that in a minute). Our service window confirmed via text and phone call at least three times, including the day before the planned service by the schedulers was 2-6. By 5:30, I had not received any indication of whether our service was going forward. I called to check in, knowing we had 30 minutes left in the window, but just wanting to verify the plan. Only then was I told the service was running late, now estimated to be a 6:30 arrival because "the property before you keeps requesting add ons." We opted to continue forward, now being told for the first time we would get a call when they were on the way. At this point, I was mildly frustrated, but understood work can run late. However, I was also confused why this prior property was not asked to schedule a follow up service rather than pushing everyone else back. By 6:25, we had not received a call, and I had a message drafted to follow up when I DID receive a call. A call to let me know the tech was on the way - but would be about 35-40 minutes. At this time, we had been waiting for 4.5 hours, having not been told we would have a 30 minute heads up to be back, and taking valuable time away from work, and additional necessary tasks. They offered to reschedule, but could not guarantee we would be first on the list, and leaving us to wonder if we would be waiting for 5 hours again. We proceeded, having asked how long the service would take - it was estimated to be an hour and we should be done by 8-8:30. This was the first time through all interactions I was asked how many rooms would be serviced. I expressed concern for the timeline, and disappointment at the lack of communication on the actual service date. No apology was offered, no solution other than continuing to wait, or to reschedule for another window, being offered. When he arrived, the tech was kind, fast, and professional. He answered my questions, and assisted me in looking at several service combinations. He was also able to verify that their policy for pricing is to evaluate the floors in person, and get the exact dimensions. Which is understandable, but would have been appreciated in advance. The first quote we were given, as was shared by another reviewer previously, was over $800 for 3 rooms with their closets, and 2, very short, hallways. One room has significant pet smells, but the rest do not. There was no furniture nor items to be moved, nor maneuvered around. The second quote, with highest tier treatments removed was still above $600. When I pushed for standard treatments, we were quoted around $400. I shared that was well above the cost I had anticipated, and was asked my budget. I said $300 max (which is still above average), and was eventually quoted $375, I asked to remove another option and it was reduced to $348. I asked if there were any coupons or specials, and THEN was informed of an option that would be close to that $350 including after environmental fees (not included in the original quotes). And finally, I inquired if it would be possible to do just an incredibly standard steam clean for the majority of the spaces, and only focusing on the more intense treatments for the one room that needed them. I was told that was not an option. Unfortunately, we were not able to proceed with the service. When I looked at our quote page, it was indicated we were originally scheduled to be seen at 4pm, and we did not have a tech until after 7. TL;DR we waited 5 hours for a tech to arrive, just to be given an aggregious quote of over $800, magically reduced to $348, and with poor communication starting when it mattered most.

The selection in here is superb and the customer service is excellent. The store has a very open…read morewarm and welcoming feeling. Only thing i wasn't a fan of was their pricing. I ordered the exact same rug size, color, make etc. from grigsbys in Tulsa for $900 cheaper. When i asked them about it they said it included a rug pad and delivery. However, $900 is a much greater price difference so we chose to drive the 1.5 hour drive to save that much!

Love this place. I had them do my wall to wall in upstairs bedrooms. Great quality carpet and great…read moreinstall. I shopped price and Lowes carpet was not much less for same quality once you consider Moorman's price includes high quality pad. If there is anything you are not satisfied with they stand behind their customers. Been in OKC forever. Also bought wool area rug and really love it. Was on sale and a steal. People who want no hassle go here.

Excellent service! From the time I called until they showed…read moreup, it only took 1.5 hours. This was so amazing because we were in a bit of a pinch, and they really saved my butt! I was very pleased with the professionalism and quality of the work, plus the carpets looks absolutely immaculate afterwards. 10/10 would recommend. Thanks guys! :)

I was more than satisfied with my experience with Zeroez. They made it incredibly simple and…read morestraightforward From the beginning process of requesting a quote to scheduling the service and ease of payment. They clearly communicated all cost upfront so there were no surprises. Our service man, Keith, was fantastic. Very friendly and professional. Gave us some great tips on how to extend the life of our specific carpet material. Cannot recommend them enough!

All stains were back within a week. Carpets were surface cleaned. Really expensive for no lasting…read moreresult

My name is Ciarra I am currently the csr for Soto flooring and just wanted to say this job is…read moreamazing the people here are even better. They all go out of there way to make sure you as in the customer has everything you want need or like our customers are our priority no matter what.This is a great place to have flooring work done by with trusting throghtful people that love to do there job

Great job! Very professional…read more Outstanding attention to detail We will definitely use them again in the future!

Best carpet cleaning we've had. Tech was very polite and paid attention to specific areas that…read moreneeded to be treated. He made sure we were satisfied with the job. Definitely will use them for all our carpet cleaning. Great price for all the work done.

Besides Bell being recommended to me, one of the main things I was looking for was a cleaning…read moreservice that uses a truck mounted cleaning system because those typically are more powerful and have better suction ability than the portable units that can be wheeled into the home. They pretty much checked all 3 boxes with having a great reputation, being affordable, and use the cleaning method that I was looking for. Tucker was the technician that came to my home today, he was thorough and efficient. He also explained the process very well and overall the experience was outstanding.

Great experience having two area rugs picked up, thoroughly cleaned, and returned during the…read moreholidays! Will definitely continue to patronize this excellent vendor.

We have used them multiple times for our two homes & recommended them to others. Very professional,…read moreon time, respectful of our property, inside and out, and the carpet and furniture looked fabulous!

I loved my experience with floor gallery from beginning to end. Ashley was so helpful and GOOD, she…read moreknows this business and helped me pick out exactly what I needed. I got new tile fillies in my living room, study, 2 hallways and my kitchen backsplash all for such a reasonable price and they look stunning. Such good, quality work and I could not be happier.

This review is long but if you are even considering bringing your business to The Floor Gallery you…read morewill want to read every word. I ordered flooring from Lumber Liquidators which was then sub-contracted out to The Floor Gallery (aka A & A Flooring- the same company but does the installing of their sales). I cannot stress enough how AWFUL my experience with them was. It was truly a nightmare. Please, please, please save yourself the heartache and take your business somewhere else. I am in the military and inform everyone I work with to beware of this company, as they have absolutely zero integrity or work ethic. I had my flooring installed 3 separate times because they hired a 3rd independent contractor (Lumber Liquidators ----The Floor Gallery --- Independent contractor/crew) who was not sufficiently trained and destroyed the floors that were originally ordered. The first time they installed the flooring, within hours the flooring was popping up everywhere! Each and every single plank was raised and separated from the foundation and the installed quarter-round and shoe moulding was not even secured. Two days later, they sent the same crew (who clearly was not trained on installing this type of flooring) out to "fix" the floors. The solution they chose involved only a hammer and a blow torch. They merely burned and hammered down each and every plank --which ruined the entire floor with burn marks and indentions. As a result they had to re-order the flooring. I should mention that the crew that was in my home was not professional at all. They were clearly angry that they had been called back out to fix the shoddy job and made comments saying my floors were cheap and commented on pictures hanging on the walls. They asked inappropriate personal questions about my personal life and completely insulted me. When I reported this to the owner he further insulted me insinuating that I was racist. Being that half of my family is hispanic and bi-racial I can think of no greater insult. After waiting over a month for the re-ordered flooring to come in, the owner wanted to send the SAME crew a 3rd time back out, stating "I owed them the opportunity to fix it". Frankly, no sane person would allow a crew that was insulting, unprofessional, and clearly lacking the needed skills back in their home again. The very idea that I "owed" it to them is comical. I had to argue multiple times with the owner and insist a new crew return to install the floors a 3rd time. Following the third install, the owner returned for the inspection and observed several things like damage to the door threshold stating he would have someone return later to repair them. By that time I just wanted nothing to do with this company and signed off that the job was complete. It was not surprising that I never heard form the owner to make those repairs. If you are thinking of using The Floor Gallery for your new flooring please take these words of caution seriously. I saved for years to have these floors installed and this experience was scarring.