I was more than satisfied with my experience with Zeroez. They made it incredibly simple and straightforward From the beginning process of requesting a quote to scheduling the service and ease of payment. They clearly communicated all cost upfront so there were no surprises. Our service man, Keith, was fantastic. Very friendly and professional. Gave us some great tips on how to extend the life of our specific carpet material. Cannot recommend them enough! read more

Here's your carpet cleaning tip; Call Erik Wallace, owner of Zerorez franchise, direct at 405-830-9189 Erik is who will show up to clean your carpet! Erik has cleaned our carpet for over 10 years, and he does GREAT work! Carpets will be clean, no soap residue, and dry in a couple hours. read more

Requested they come out and clean the carpet in my home, scheduled for 8 days out... I took off work and waited for them to show only to receive a email 30 minutes before my appointment time saying that they were canceling and to contact them for a reschedule... When I contacted them I was told employees showed up and knocked with no one answering... I have six dogs on the other side of the door that they were supposedly knocking and no one moved I was sitting on the couch in the same room and heard nothing There are plenty of other carpet cleaning companies in the Metro I highly recommend finding one of them for a better value. read more

Zerorez Oklahoma City - Was told I would pay more then the the mailer states , wtf?! - Carpet Cleaning Near Me - Oklahoma City, Oklahoma

DO NOT USE THIS COMPANY!!! First, the guy comes out to get our rugs and he is alone. I have 3 room size rugs and he couldn't carry them and had no help. I had to help him because he called his boss and there was nobody else. Then they said I had to pay the whole amount ahead of time. Well I sure wasn't going to refuse and have to help him get them back out of the truck! We were getting them cleaned because we were moving out of state and our puppy had had a few accidents that we couldn't get completely clean so we wanted them clean for the new house in Texas. We moved but didn't unroll them until about 3 months later because we were having some work done on the house. We opened the first and it looked like it had been vacuumed but there was still a huge poop stain and it smelled like pee! $1200.00 for them to vacuum my rugs! Now we are 8 hours away and can't do a thing about it. NEVER AGAIN!!! Don't use them read more

From first hearing their ad on 98.1 fm wwls the sports animal I knew I wanted to see what they were about. So after doing more research I made an appointment. The guy called exactly 30 min before and was totally understanding of my time as we were trying to get our kids to school. Never met a more honest company, he was genuinely upfront and didn't force us to use the service. I even miscalculated my area and he told me not to worry about it. They use no harsh chemicals and it leaves your carpet better than ever. Give 'em a call. read more

Zerorez Oklahoma City - Living room just steam cleaned - Carpet Cleaning Near Me - Oklahoma City, Oklahoma

One tech showed up. Moved NO furniture in the living room. I came home from work expecting to see a visible difference in how my carpet looked (like when other companies have done my carpets). I couldn't tell they had been there. Asked my husband if they didn't show up. We had scheduling issues with them on top of that. I would not use this company again and do not recommend. Expensive and do a crappy job. read more

Our appointment was for 10-12 and at 12:45 they still had not shown up. The employee said he was finishing up in Norman and was thirty minutes away but our scheduled time was 10-12. We live an hour away from the house and someone sat and waited for almost three hours so we canceled. When called to cancel the service rep was rude and hung up on me. Will be going through another company. Red flags all around for trying to use this company the first time. read more

Hiring this company was a mistake. They didn't clean any better than my personal cleaner, probably not even as well. Spots that were there, still are. Traffic areas aren't any lighter. They didn't move any of the living room furniture, even after being told they do. Definitely call someone else. read more

We requested a quote from Zerorez online for carpet cleaning. They ask the regular types of questions and we clicked that we had pet odor/urine. We received our quote and called a couple other places and they were all close in cost. Some stated they had a pet odor fee (ranged in price) but Zerorez was slightly cheaper and never stated anything about pet odor/urine fees being extra and seemed to have decent reviews so we went with them. We called to actually schedule the appointment and the person on the phone asked if we had pet odors. We again stated yes and he gave us the quote (same as online) and mentioned nothing about an upcharge for the pet odor services. We scheduled an appointment, tech showed up on schedule and then told us it was an extra $60 per room for pet treatment!!! With 5 rooms, that effectively doubled the cost. The tech was super friendly and we don't blame him at all for this as he's forced to do this by his company. He gave us the headquarters phone number to call and we did. Someone from headquarters called us back promptly and said he listened to the phone call we made to schedule our service and said we did state we had pet odors and agreed that the person who scheduled us didn't tell us pet odorwould be an extra cost. We said it was pretty bait & switch to do that but he disagreed. If $60 per room is the standard fee, then just tell your customers up front! Just want others to please be aware when booking that they might get there and tell you the price they quoted you for the services you were upfront about and requested are actually much higher. Seems like a pretty crummy business model to put that on the techs to upsell you once they get there. Luckily, the tech did tell us before he started and we declined to have them clean the carpets. We've already rescheduled with another company that was fully upfront about their pricing structure. read more

PLEASE READ THIS REVIEW BEFORE SPENDING YOUR TIME AND MONEY WITH THIS COMPANY. Zerorez cleaned my carpets about a week ago. After the cleaning the smell in my home was very musty. I did not have bad carpet to begin with, in fact I wanted the pet accidents cleaned up. (Which were only 4 spots). After being told we had to get the pet stain remover at 60$ extra a room or the cleaning would not have a guarantee, they talked us into it. The smell in the accident areas was still present... so fast forward to today. I had a window of 3-6 pm for the tech to arrive. At 10:00 am today I began getting the calls to push my window up sooner. Mind you, my husband and I both work and could not meet that request (which is why we set up the latest window.) I got 3 more calls/texts trying to force me to leave work to let them in or to re-schedule. WHAT KIND OF CUSTOMER SERVICE IS THAT? Then the manager calls me and starts on the "you will have to pay more for a level 2 clean if the carpets are still not fresh." What in the world did I pay 60$ extra per room for then?!?!? I am absolutely appalled at this service, the company, and everything in between. To be bothered at work multiple times throughout the day just to get a tech off the clock is absolutely unacceptable. As I said in this same review on Google, this franchise owner should be ashamed of themselves for allowing an employee to treat a customer this way. Never ever in my life....... Oh, and please see below the picture of the massive oil stain they left in my driveway with their van. read more

Zerorez Oklahoma City - ZERO rez is an absolute ZERO stars - Carpet Cleaning Near Me - Oklahoma City, Oklahoma

Outstanding service and quality work. Contacted Zerorez Monday morning for carpet cleaning. Was quoted a fair price and advised that the work could be done the next day. Eric and Austin arrived promptly at 8:30 am and completed the work quickly. Completely satisfied, highly recommend! read more

They were extremely professional and courteous. I couldn't be happier. Eric was extremely friendly and funny.

Embarrassing, but we have not had our carpet cleaned in 4-5 years, so we needed it quite badly. Additionally, we have an elderly dog who is starting to go to the bathroom inside. We checked around with friends and family and Zerorez came up a few times. They happened to be running a special, so that was an additional selling point. Austin was our technician and he was awesome. He was thorough and found spots we hadn't even noticed. Our carpet looks brand new again and will hopefully stay that way since our elderly dog is now wearing diapers. read more

Let's be completely honest. At first I was skeptical of the reviews and the videos found on YouTube. There were a lot of people on both ends saying it works and does not work. My personal experience with this company came in the form of a man named James. He called ahead to make sure I was home and informed me he could head my way early if that worked for my schedule. This made me happy because I was not sitting around waiting for a 3-6 p.m. window anymore. James showed up was professional the entire time, explained the process, and completed the job with attention to detail and quality over quickness. The job was still done quickly and took no time at all. James even informed me that he got out the wax that had been stuck in on of the sections of the carpet. He is a hard worker. I would Highly recommend Zerorez to anyone who is looking to revamp their carpets and bring them back to life! Would purchase their service again! Keep up the good work! read more

Carpets left soaking wet. No deodorizer or actual clean smell at all. Besides the charge to my credit card, you can't even tell they were here. Update. They came back out to "fix". Instead they said the smoke smell in the carpet was from pets. Fascinating since I don't don't smoke nor allow my dog to smoke. So instead of coming clean and saying let's just redo them the right way, they found every reason why it wasn't their fault. Way to focus on having a satisfied customer. We are buying a new house and will be getting carpets cleaned there in a couple of weeks. Guess who we won't be using. Save yourself some time and call someone else. read more

I just hired your company to clean my carpets. The Zerorez Cleaning representative that came was super nice and very courteous. He asked if we were pleased with each of the areas. I did point out some dirty areas in front of where our couch and lazy boy sits as well as a spot in front of a bathroom door. He stated it was the best the cleaner system could do and that our carpet was damaged and that is why we see the "dirty" areas. I got my own Hoover steam cleaner out and went over the spots. This is what my water looked like afterward (see pic). I've waited for a return phone call from your company and haven't received one. Perhaps you will respond if you see this? Disappointed I spent over $200 and got these results! I will NOT recommend your company to my friends or family members. read more

Zerorez Oklahoma City - From carpet that Zerorez Representative said wasn't dirt. - Carpet Cleaning Near Me - Oklahoma City, Oklahoma

They gave me a 2 hour appointment window. No one showed up, no one called or emailed to let me know they wouldn't make it. Spoke to someone at their office who told me the tech was finishing up with another customer and would contact me. Waited another 2 hours and still no calls or emails. Highly recommend using another company if you value your time because they do not. read more

DO NOT USE ZEROREZ. ZeroRez came to clean all the grout and showers at my house. The technician completed the job and took payment KNOWING his equipment didn't work properly and the hubs paid the guy, unaware of what the grout was supposed to look like. (The unscrupulous tech with no personal integrity reported the malfunction in his own notes after he finished and had took payment BTW! ) Tech told husband they didn't clean vertical surfaces (ie: showers) even though it's an advertised service. Called the next morning and talked to a VERY rude, angry and argumentative woman who implied I was incapable of understanding my invoice, wouldn't listen to the concern over the dirty grout that now had zebra stripes all over them. The owner/manager Keith agreed via cell phone conversation (which aren't recorder and he now denies) to come re-do the job and throw in the showers for free. The tech charged the unknowing Hubs, he paid $100. Keith and a regional person named Andrew refused to refund the $100 (also an unrecorded cell call and he denies). TERRIBLE EXPERIENCE. STAY AWAY FROM THESE PEOPLE. Lesson learned: just because local radio personalities advertise for them...beware. Be very, very, aware. read more

I had an appointment for air duct cleaning. They were suppose to be here between noon and 3:00 PM. It was confirmed by email the day before and I even called the morning of to see it they knew a more approximate time. At 3:30 they had not shown up so I called back to see what the problem was. The very same guy who always answers said their air duct cleaning truck is "out of service" and wasn't even going on appointments that day! I said "I just called you this morning to get a more approximate time and you said nothing about this" . I waited most of the day and moved furniture for this service. I did not reschedule and I canceled my carpet cleaning appointment I had with them beca they may not have show up. Their communication with customers is horrible. read more

Zerorez came out to clean my tile floors after my tenant moved out of my rent house. They did a wonderful job. My only complaint was there was an icky residue left in the corners of the areas they cleaned. Maybe get a swiffer or something to clean up the residue along baseboards and in the corners? Other than that, as I said, they did a wonderful job. read more

Zerorez came and cleaned our carpets during the stay at home order. It's a great time to get your carpets cleaned if you are working from home. They did a great job, and they were very conscientious of social distancing / protecting themselves and us from any spreading of germs (wearing booties and a mask). We were very pleased w/ the fresh smell and look of our carpets when they were done. read more

Whatever you do avoid this company at all cost. They ruined carpet that is less than a year old by sending somebody out that didn't know what they were doing. First, I had them come clean my tile and grout. The first guy they send out left puddle of water all over the floor, and didn't even clean the grout. The manager came out to inspect the work, and said the employee didn't do the job properly, so he would redo the job. He did a good job on my tile, so I decided to have them come back to do my carpets. (Carpet that I just replaced less than a year ago.) The manager that did a good job on my tile came to clean the carpet so I was happy it was someone experienced but their truck broke down in my driveway, so they had to get the truck towed and rescheduled. That should have been my sign to never let them back in my house. A few days later they sent a guy by himself that was just training the week prior to clean. He put so much water on my carpet it took almost 48 hours for it to completely dry, and smelled like wet dog. They sent another guy out a week later that basically did the exact same thing, and made the carpet smell even worse. On their 3rd visit the manager came in said the carpets smelled before the treatment, and there was nothing he could do. I've never been more furious in my life. read more

I wish I could remember the associate's name, but he was extraordinarily professional and friendly. He took the time to view each room and thoroughly evaluate the job. He explained what he'd be doing and offered suggestions for cleaning my hardwood floors. Upon completion, he asked me to walk through the house to make sure I was satisfied with the work. He explained what to expect after the carpets were dry and made sure all of my questions were answered. He was meticulous, courteous, and an absolute pleasure to work with. The work was outstanding and I hope when I use Zerorez in the future that I will have the pleasure of working with him again. Thank you for such a wonderful job and for the outstanding service I received. I couldn't be happier! read more

Customer service was great but the cleaning in general probably made my carpet worse. We had a friend stay at our house and they had a puppy over who had a few accidents in one of the rooms and hall. I am pregnant and decided to call a professional to make sure that everything was done correctly since I don't want my newborn around any urine smell . 200 dollars and two rounds of "treatment/ cleanings" later and the smell is still there. My husband decided to dilute some vinegar with water and scrub with a Bissell spot bot machine and what is coming out of the carpet is shocking, especially due to the fact zerorez came out twice. I will probably have to pull back the brand new carpet and pad with the urine area and replace the pad. Note that all of my carpet was new in the first place. read more

Zerorez Oklahoma City - This was after two cleanings and pet treatments. The smell was still there after 200 dollars for them to get the urine and smell - Carpet Cleaning Near Me - Oklahoma City, Oklahoma

I was really pleased with the work that James did in cleaning my sectional sofa. I have my sofa cleaned every six months since I have three dogs. This was the best experience I have had. He took his time and spent the most time on it than anyone has. He explained the different products and upgrades, but was never pushy about. He was on time and even called to let me know when he would arrive. A great experience and I will be booking again! read more

Great customer service. Arrived on time and were quick, thorough and professional. Good value. I would recommend.

Excellent carpet cleaning! The polite and knowledgeable service technician walked through every room in the house, let me point out areas of concern and correctly told me what would and wouldn't come out. Further, he gave me an estimate on the spot as to how much it would cost and he was done exactly when he said he would be. Finally, when I found wet carpet the next day, he was there in an hour to vacuum it up (even though it turned out it was from a leak). Can not recommend Zerorez highly enough! read more

Erik was very friendly, knowledgeable, and did an amazing job! Definitely worth the money!

We have used Zerorez several times now on our carpets over the last three years, and are always pleased with the results! They offer timely service (I am always able to get them over Within a week of calling). Their technicians are always on time and very through. They work hard to get up stains, pet odors, and even move my furniture around to clean under it (I put it on sliders for ease of moving). Pricing is reasonable and there is nothing like the feeling of clean carpets. Excellent customer service! read more

Both people I interacted with were extremely professional. The woman who answered my telephone call was very polite and scheduled an appointment within the timeframe I needed. Erik was competent, polite, and funny! We will call Zerorez the next time we need carpet or tile cleaning. read more

friendly customer service, easy to make appointment