Highly recommend Prateek, he was very fast, friendly, and helpful! We called them the night before…read moreand he came the next morning. He fixed our dryer and even gave us good tips to take care of it. Thank you! Had a good experience.

Very responsive, was available to come out to look at the appliance the next day. Would highly…read morerecommend.

I chose Top Notch based on their great Yelp reviews, and they did not disappoint! Our washing…read moremachine's spin cycle had gone completely crazy--shaking and spinning its way across the garage. The team came out, quickly diagnosed the issue, and repaired it efficiently. It' seems to be working well again, which is such a relief. I don't have a lot of experience with appliance repair, so I can't say for certain how the cost compares to market rates, but it seemed reasonable for the work done. It's always a tough call deciding whether to repair or replace when the cost is a significant portion of a new machine--but overall, I'm glad we chose to repair.

They haven't serviced us yet but so far Mercedes has been very thorough with her research and I'm…read moreconfident we'll get excellent results once we follow through with our nee dishwasher.

I called Pro App. Paid $140 in advance to get a diagnostic evaluation, went out , text saying it…read moreneeded a couple things, $240 , wow now I'm in it $380, called and told me can't fix it, do I get my $240 back, nope, told me I now have a credit at there Store,

They installed our washer/ dryer on pedestals and did a wonderful job. They were prompt and…read morecourteous., and the price was very good.

Called for a quote to repair our microwave and scheduling was easy. The technician Marcus who came…read moreout was really friendly and knowledgable. He quickly diagnosed the issue, ordered the part, and in a few days came back and fixed our microwave. Would highly recommend Marcus. A very reasonable price and good value.

We were having such a hard time with a 1990's microwave that kept on blowing fuses. After a 4th…read moretime, our insurance company sent out Zip... and I have nothing but good things to say. Not only was our technician friendly and professional... they diagnosed the entire microwave and found a deeper issue that couldn't be resolved with replacing another fuse. They advocated for us... and we were able to come to resolution with a microwave replacement through my insurance company. They didn't leave a stone unturned. I will look to them again for any appliance assistance we need!!!

DO NOT GIVE THEM YOUR BUSINESS!! A tech was dispatched by American Home Shield (AHS) for a service…read morecall. The tech let us know that it was a bad control board and that would be what he would report to AHS. Long story short, we were informed the tech reported a completely different issue. If they are willing to provide a dishonest service for the benefit of a large ins company, imagine how dishonest they could be with anyone seeking their services. Terrible experience, and if I didn't have to select a star to post this review, they would've received no stars.

Horrible service. Utilized them via Home Warranty service request. They are terrible at…read morecommunicating and lied to warranty saying they ordered parts and installed them on the same day and never showed up after the initial inspection. I do not recommend and told the warranty company the same.

Greg is awesome and he repaired my fridge quite easily. He was telling me that he has around 30…read moreyears experience and I found out while talking with him that he was a Marine just like my uncle. Very friendly very knowledgeable, he answered all 102 of my questions. If I ever need him again I will call him for sure.

He fixed my washing machine spinning mechanism! So happy with the service and honest pricing! All…read morethe way around great experience! I would recommend him and use him again!

Jason was on time, gave me a full estimate, less the cost of the part needed, but texted me as…read moresoon as he was able to order it. He was professional and personable. I will definitely use him again if any other appliances break down.

Carlos was very prompt in arriving for the inspection and gave us all the right advice on how to…read moreproceed

Carlos did an excellent job fixing my washer. He came out the same day, was very friendly, honest,…read moreand professional. He explained what the issue was and fixed it quickly. I really appreciated how reliable and straightforward he was. Highly recommend Carlos if you need washer repairs!

Great experience with the microwave installation. They were quick, professional, and did a really…read moregood job. Everything was installed perfectly and the pricing was very competitive. Very happy with the service and would definitely recommend!

Disappointed in service and communication. Requested to get cabinets assembled. The workers were to…read morearrive between 3 and 5pm and arrived after 6. . Maria did not let me know any updates of when service workers were coming, whether they were late or not. But she can read my messages that were sent to ask for their whereabouts. The workers stayed at my house until 11pm. Workers spoke Spanish with each other at the front door entrance when they met my husband (and mind you, my husband also speaks Spanish). One of the workers said to the other workers that they didn't want to do cabinets. My husband heard them and told them he speaks Spanish. Very awkward. They also made comments about the cabinets we bought, such as , "did you get them from Amazon?". Why does that matter? Them staying late and not feeling motivated to do our cabinets made me feel uncomfortable. On top of that, one of the drawers was messed up. They didn't pay attention to details and misplaced part of the frame of the cabinet. A magnet for a cabinet door was in the way of the drawer section, so drawer wasn't functional and won't close. We didn't notice this until after the workers left. I spoke with Maria via Yelp the day after and she wasn't willing to send a person out to fix it. She instead wanted to send me a magnet to make up for it. Did the cabinets get done? Yes. Did we like the service and communication, and finished product of the work done? No Lastly, Maria wanted to give us a late fee for the service. My husband called her because we felt we weren't given quality service on their end and wanted to see if a tech could be sent out. On top of that, we never received any invoice (her workers said it would be provided next day). Maria didn't disclose where this invoice was, but she did let us know we would get a late fee if the service wasn't covered. She mentioned this after my husband left a voice mail and text message exchange stating we were not satisfied with the service. See pictures attached. I'm not quite sure how this business can get 5 star reviews , and be inconsistent with their customer service. In the end of the text message exchange, Maria then stated that she would provide the service for free but seemed irritated in doing so. So I'm waiting for an invoice that states just that. But currently she refuses to send any invoice for me at the moment. (See pictures attached)

Really nice and helpful. Made delivery and haul away a dream. Truly appreciate the great service.read more

Disappointing Customer Service…read more I purchased all of my home appliances, including my washer and dryer, from Direct Appliance, so I was very disappointed with how they handled an issue with my dishwasher. The dishwasher stopped cleaning properly, particularly the top rack. A technician came out, spent only 5-10 minutes looking at it, and concluded that the dishwasher pods were creating too many suds--even though I was using the recommended pods. I called back and explained that the issue clearly wasn't resolved. I was told the lead technician would contact me, but he never did. A few weeks later, I called again because the problem persisted. They wanted to charge me another service fee to come back out. After going back and forth with the service department, I was told, "We have the right to refuse to service you," and that notes would be placed on my account. I ultimately diagnosed and fixed the problem myself. A 30-cent screw had come loose, causing a loss of water pressure to the top rack--a common issue with these dishwashers. What frustrates me most is that the problem could have been identified with a more thorough inspection. Instead, the technician settled on the first explanation and left. After spending a significant amount of money with this business on our appliances, I expected much better customer service and support. Unfortunately, based on this experience, I would not recommend Direct Appliance.