DO NOT GIVE THEM YOUR BUSINESS!! A tech was dispatched by American Home Shield (AHS) for a service call. The tech let us know that it was a bad control board and that would be what he would report to AHS. Long story short, we were informed the tech reported a completely different issue. If they are willing to provide a dishonest service for the benefit of a large ins company, imagine how dishonest they could be with anyone seeking their services. Terrible experience, and if I didn't have to select a star to post this review, they would've received no stars. read more

Horrible service. Utilized them via Home Warranty service request. They are terrible at communicating and lied to warranty saying they ordered parts and installed them on the same day and never showed up after the initial inspection. I do not recommend and told the warranty company the same. read more

Our 11 year old GE fridge was starting to exhibit issues that it was failing. Before buying an all new fridge I figured I would use yelp to find an appliance repair service just to see if the potential issue would be less $$$ than just buying a replacement fridge. PSR Appliance Repair was timely in reaching out a scheduling a technician to come out and inspect our fridge for a reasonable service fee. The tech was on time, communicated the issue and was up front about the potential cost and scope of servicing the fridge vs. just buying a new one. Ultimately the tech encouraged us to go the all new route, which I appreciated the honesty on. Overall, even though we did not use PSR to service our fridge, I appreciated their timely response in troubleshooting our issue and providing us the necessary feedback to move forward. Thank you! read more

CALLERS BEWARE! I would never recommend the company. They charge $95 for "Diagnosis" all he did was push the start button... Horrible! My recommendation is look elsewhere... read more

Never returned my calls or texts Never showed up Never got microwave fixed. Ended up buying a new one. These people obviously didn't need my business and American home shield contacted them. I have also turned them into the Better Business Bureau. read more

The tech came to my home on 7/5 and its now 7/24 still my oven is not fixed!! They do not answer the phone only text and are rude and the so-called manager is the tech who came to my home three times and still not fixed and now waiting on parts!! When he had not even opened up the oven on his first visit and had gotten a part he didn't need and realized the stove had another part not working after the third visit so now we wait on parts again. I called my insurance company to get another company out, but these guys put in the part order already, so I am stuck with them or start over with a new company! Don't use this company if you're looking for a job well done!! read more

Terrible customer service. They refuse to answer phone calls. Will automatically decline your calls and will text you and say we only text people we don't talk on phones. Had my home insurance send these people to my home to fix my fridge. Sent some clown out to my house who only was there for a few seconds and claimed he needed some made up part back in December. It's basically February now and still haven't heard back. I've called and sent texts and no response other than we don't talk on the phone. So I wasted my money. Stay away from these scam home insurance companies and the garbage companies they send out. read more

I don't even know where to start with this company. I have been without a dishwasher for over 6 weeks now, and the only thing coming out of this that's positive is that I will be getting a new one. 1. First visit by them, they detected a broken pipe on the outside of the unit. They said they would order parts and get me rescheduled. 2. They called for the reschedule, and I asked Francis if she could ask the technician if he saw any water damage that I need to be aware of. She said she would ask and get back to me. a. I did not get a call back. 3. So when the technician came back to fix the pipe, I asked him about the leak. I even showed him the water damage on the outside of the cabinet for how deep it got. He said that wasn't water damage. I said it sure was, I had to get a wet vac to clean it up. Needless to say he had no idea. Then he couldn't figure out how to get the dishwasher out. So he said he would have to reschedule again, and have his boss come out with him. 4. Did the reschedule for the third visit. The boss shows up, and changes out a part inside of the unit. He says its fixed. I said wait, what about the broken pipe? He said that isn't the part that was ordered so I don't know about that. I said we had water everywhere in the kitchen, and he said I have it fixed. So he ran it, and what do you know... it leaked from a broken pipe. 5. Meanwhile he was under the sink and blew out part of the line, and got some stuff out of the dishwasher that wasn't helping that matter. That I appreciated. 6. He then said, well we can't fix this, you will need a new washer. I'll let you insurance company know. 7. Then a little later than night we had leaking coming from under the sink... where he was at. I messaged him and said it's leaking. So we scheduled him to come back the next day. 8. We had a bowl, and towels underneath absorbing the water that night and the next day. 9. He showed up, was there about 5 minutes and told my mom who was there to meet him there was no leak and left! No leak? 10. I get home from work and water is running down a hose and into a bowl. I don't even think he really looked, he couldn't have. 11. So then I message him again, and say it's still leaking. He then said, I was never under your sink. I worked on the dishwasher. This just wasn't true. I have Nest footage to prove this. 12. I told him that I was not happy about this, and I would fix it myself. Which I did! And yes, it was leaking. I told him we are done here. He then gets back to me and said that he checked the disposal, the hot and cold water (now correct me if I'm wrong... but aren't those under the sink?). I have the text to prove that too. 13. Cyrus Peters was not being honest, and in my opinion very lazy. Do yourself a favor and shop around. I contacted my insurance company and brought them up to speed on this incident and encouraged them to not work with this business. It's honestly super sad, and in a time when trusting people is so important with Covid. Nobody wants strangers in their home, let alone 4 times. read more

Beware of this company & what appear to be their standard business practices. We received a VERY quick response to our request for bid so we went with them over a couple of other companies. We received an email response (pics attached) stating that our appointment had been calendared for our selected date and that we would be getting a call with a time frame prior to the date of service. When I hadn't received a call the night before the service was scheduled, I sent Cyrus a message and asked for a time frame. I was asked to remind him of our number and his message stated that a dispatcher would contact us with a time frame on the day of the service. So we finally received a call from the dispatcher this morning and were told that they had no one available to do the job today and wouldn't have anyone available for over a week. Since our range is currently out of service, this was VERY disappointing, to say the least. When I explained to the dispatcher that we had received confirmation via email, she told me that just because our appointment had been calendared didn't mean that it had been scheduled...but that they had availability in 8 days and would be happy to schedule us for that date. She also claimed that she had left a message on my voice mail which is a false statement. We did receive a dropped call from the same area code while out of town earlier in the week but no message was left. Will avoid any interaction with this company moving forward. read more

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Thoroughly pissed off with the way this company does business. I am a reasonable person. An appointment was scheduled for repair. Upfront service call is $100 for the repair. Ok, kind of pricey, maybe that's the price for quality repair. The service technician upon arriving at the house wants an additional $65 upfront to begin repairs cuz he has reinstall the back panel before he can trouble shoot the repair. So essentially $165 before ANY work gets started. This will not include finding and repairing the issues which i can assume will be anywhere from $5-200+?? So i sacrificed $100 for the repair to leave my house. BS. read more

Ripped off DON'T BE FOOLED! Over priced, and underacheivers. I would never recommended them to anyone. They take FOREVER to schedule a visit. Charged $331 for a "bandaid" then after 4 revisits they figured it must not be what they replaced to begin with. They denied a refund (which BBB will be contacted), and have no intensions of correcting their service....unless I pay MORE $$$. Needless to say, I'm out $331 and a dryer. Save your time and money, and go with a more reliable and caring company. Any further questions about my poor experience with this company please contact me. read more

I had to get my old ancient Viking stove/oven fixed. When we moved into the house it came with a commercial oven/stove with 6 burners and a double stove. It's a massive and expensive looking thing. One of the ovens didn't work and the igniter on the range didn't work. Eventually the other oven stopped working so it was time to get the old thing fixed. I called and messaged a couple places, PSR was the best value and most responsive. I was able to make an appointment on their website. I confirmed the appointment the day before. They called me to confirm the brand and make and model of my oven. That was helpful because when the technician came out for the diagnostic, he also had the parts to fix one of the problems. I gave PSR 5 stars because the technician was responsive and kept me updated with his arrival time and when he didn't have a part to fix the ignition, then he followed up and came back within 2 weeks. In total, they came 3 times to fix multiple problems with my stove. A little on the expensive side and they left a scratch on my floor but I'm glad my oven and range is fixed. Thank you. read more

Their response via the Internet was immediate. Unfortunately, I was seeking a repair place for a "countertop Aicok Ice Maker." PSR does not repair countertop appliances. Only three stars because Yelp did not provide me with my search request. Yvette read more

A month ago we put in a request with our housing warranty office to hire someone to fix our broken dishwasher. The Dishwasher had previously worked, and suddenly stopped. At this time, that was the only problem we had. There were no other issues we faced. PSR Appliance contacted us and set up an appointment for the following week. A young man came out to us (Cyrus) and looked at the problem. He said we needed a new motor for the repair, and they would have to special order it as none were available for our model. We agreed and they set upon ordering it. We were contacted the following week and set up an appointment for three weeks later. So far, we had no dishwasher for two weeks. We waited the three weeks. On the day of the appointment no one showed up. At about noon the repairman called and said "oops, we lost your part and have to reorder it. " I was livid. We had waited several weeks for nothing and per what this person said would have to wait three more weeks. We had no choice so we agreed. I did complain to the company. I was not sure how they lost something that they had to special order. The Next day we received an email that another repairman had gone to a funeral and had taken the part with him. The repairman called us and asked if he could come out, as he suddenly had the part. We agreed. He spent half of the day repairing the dishwasher. He had to go purchase a clamp for the housing. He was not rude, but kept apologizing that we had to wait a day. Finally the repairman popped up and said "It's fixed' and again apologized that we had to "Wait a day" I'm confused by the need to change the narrative as we were mad that we would have to wait three more weeks. (Something that then didn't need to happen) If they had said "It will be one more day" I would not have complained. We then tried to use our Dishwasher. It seemed to work so we were happy. I was glad that this was resolved and thought things would be able to get back to normal. My wife tried to use the hot water in the sink (that had previously worked or we would not have been able to wash the dishes) and we were able to not get hot water. We contacted PSR and got no response. We tried to see if maybe it was our fault, so we looked at the adjustments and tried to troubleshoot the issue. After a few more times trying the washer we determined that it was as we thought, not only did the dishwasher not work, but no hot water was coming into the dishwasher and it was not draining. Indeed it was worse than it was before. When we were trying to see if we could get the hot water to turn on ourselves, we discovered a pool of water under the sink. We cleaned it up and put a bucket under it. We could not get the leak to stop. Since PSR came to our home to fix the dishwasher we have 1. No fixed dishwasher 2. More problems with the dishwasher than before 3. No ability to use our kitchen sink to wash dishes 4. A leak under our sink We are actually worse off than we were before PSR attempted to fix our problem. I have contacted PSR several times, they refuse to respond. DON"T LET THIS HAPPEN TO YOU!!! Update 3/15/2021 We did ultimately have the owner and another repairman come out and fix the issue. They found an additional issue that was not detected the first time. So, ultimately the issue was resolved, but we didn't have it all finished until more than an month. I want to thank the owner for finishing the job. read more

I can not recommend Cyrus and this company highly enough. At the beginning of the pandemic our Miele washing machine quit working. As an RN this was a major concern. He was able to get the parts and repair the machine. Thereby maintaining the health and safety of my family. Therefore I called him when the dishwasher had a fataL error code this week. He called me back within hours. Over the phone he told me what to do to clear the error code so that we would know if the problem was real. This small check saved the cost of a visit as the error code cleared and dishwasher is perfect. He refused payment for this tremendous service. I GIVE THIS COMPANY MY HIGHEST RECOMMENDATION FOR QUICK SERVICE AND RELIABILITY read more

I'm going to tell you why I'm giving this place five stars. I messaged a few other shops and told them what was wrong with my dryer and they quoted me $75-90 to come out for an estimate. This place messaged me back on their day off and gave me a suggestion on how to fix it. I managed to fix my own dryer without them coming out. Yes, it was an easy fix, but I sure had no clue. I will definitely call them when I need an appliance fixed because now I trust them and know that they have integrity. read more

UPDATE: I appreciate the owner of the company calling me directly to understand the situation and my concerns and even (without me requesting it) reimbursing me the deductible. Original review: Can't do zero or else I would! Worst service ever!!! My home warranty insurance sent this Company. Unexperienced tech was sent to fix my microwave. Didn't even touch my microwave and just said that I had an electrical problem. Appointment took 5 minutes-enough to collect my deductible! Referred to electrician. Electrician confirms that he has No idea what he's talking about because my power is fine. Finally another knowledgeable Company fixes my microwave by replacing a fuse. Don't waste your time or your money! Call Buster's Appliance - they know what they're doing! read more

Excellent service. They quickly diagnosed the problem and fixed it. The owner is a very nice person. I will use them on any future problems. read more

I don't leave too many reviews, so when I choose to do so it is because I feel that it is important to share the experience (good or bad). I use this as a warning to those who may have the misfortune of having to work with this company. With that said, here we go. I had to use this company because it was the authorized company for my home warranty company. Otherwise, I would never choose to do business with this company. My microwave (built-in unit) stopped heating, so they came out to look at it. $75 call fee, standard, for the diagnosis. The technician said it would be 2-3 days if they had the part in stock. That was on a Thursday. After not hearing anything one way or the other, I called to ask if they had the part. I received a call back saying they did have the part, but it was going to be 3-4 weeks before I could get an appointment because of some BS that they needed two techs available to fix the part. So our appointment was scheduled for yesterday (5/11). We receive a call the Friday before saying there was a post-it note with a message to cancel the appointment. Thankfully a lady called us about it - we did NOT give any such notice. So we come to the day of the appointment (now over a month without a microwave) and only one technician arrives (so what was the deal with needing to schedule us so far out?!?). We come to find out that the original diagnosis wasn't even correct!! So we paid these people $75 to incorrectly diagnose the problem. We were informed by the technician this time that it was actually two other parts we needed that would take an additional two weeks to get. Apparently the first technician that came out was new - awesome to send him out solo with that lack of knowledge. We are not waiting another two weeks after having to wait so long for an appointment at your convenience for something that could have and should have been done in a fraction of the time. So now we have to cash out with the warranty company and get it done ourselves. Cannot believe I wasted money on a company that couldn't even competently do their job. Congrats on $75 for putting us in the same situation we were in over a month ago. read more

Edit: the owner contacted me straightaway and refunded everything. I appreciate that and it's good back up your business in this way. I still wouldn't use again but thought I should update. read more

Cyrus is TOP NOTCH. My mom's freezer broke and I called him the day after Thanksgiving. Even though it was a holiday, he gave up his day to help my mom. This is TRUE CUSTOMER SERVICE. Cyrus really cares about his customers. Another great thing was that he sent me photos and explained what happened in simple English. I am not very mechanical so this was really nice. If you have an appliance issue then call PSR Appliance Repair. They are helpful. I recommend them to EVERYONE!! HONEST and CARING!! read more

Daniel was just sent out to look at my washing machine in response to my home warranty request. What a delight! I explained the issues I was having and was able to see in his face that he totally understood the problem. After taking his time to check out the machine thoroughly he said he was submitting an estimate for a very expensive repair. He started to ask if I was attempting to get a new washer out of this, to which I replied that I was not. I just want it to work correctly. We discussed timing and he left. It's been less than 2 hours since he left and we already have approval on the repair. Great job Daniel!!!! I look forward to your return! read more

Prompt and knowledgable service. Called this company the last week of the year, they answered quickly letting me know they were closed for the week but will get back to be the first week of Jan. Here it is Jan 1st at 8:20AM and they call to schedule a trip out to the house. Quick and easy trip, and provided me the information needed. Will definitely call these guys again if needed! read more

PSR is by far the best experience I have had with home appliance repair. Cyrus and Dan were able to troubleshoot and fix a complicated problem with my sub-zero refrigerator and saved me from buying a new one. I would highly recommend PSR if you have any high end home appliances. read more

After waiting five weeks for a reputable company to install our new washer PSR far exceeded our expectations. Cyrus and Daniel were very professional and efficient! They installed our new washer in great time without any " hassles" - very curtious and for sure nice!! We will surly use them again for ANY appliance needs we might have . Highly recommend!! read more

They were so professional and very helpful. From the beginning with receptionist, Francis was soooo kind. Put me with the technician asap for my old old subzero ref. And the Technician came and was able to find the problem and fix it so quick!!! Thank you ~~~~ read more

PSR is great to work with - knowledgeable, honest and straightforward. Both Dan and Cyrus were very thorough in their diagnosis of our 27-year-old subzero fridge that needed repair. Cyrus was very patient in answering all my questions. He even solved the mysterious "oil" that was found at the bottom our fridge - it turned out to be soy sauce or some sort. Cyrus had a good sense of humor and their repair cost was also very reasonable. Thanks to Cyrus and his team at PSR Appliance Repair, we now have a working, fully restored, fridge! read more

PSR worked on my Sub-Zero Wolf Appliances. Cyrus showed up on time and and skillfully repaired my wolf range top. Cyrus replaced the front of the unit without a scratch. We are lucky to have an appliance technician like Cyrus in the greater Modesto area. read more

Appreciative of the prompt response and high quality My JennAir range was suddenly full of various error messages. Our local furniture store referred me to Cyrus who scheduled a diagnosis visit the same day, after giving me a few tips to see if a service call was even needed! Yes, you read that right Daniel, a very pleasant young man came the same afternoon and diagnosed circuit board failure Parts were ordered quickly and installed the same day received. Bravo for outstanding quality service Theresa, Oakdale read more

Cyrus, Was right on time, great service and very reasonably priced. Highly recommend. RS Loza

Cyrus was sent out to help solve a problem with our Dacor oven. Even though this was a home warranty repair request, it was just our luck that he's the local certified repair specialist for Dacor. He was super helpful solving our problem and he spent a few extra minutes going over several of our other appliances with us, so that we knew how to use them properly. Great service! Very professional! He definitely earned future business from us! read more

Cyrus was very efficient and pleasant. He patiently explained what the problem was and fixed our fridge and got it up and running even though we ran into a homeowners warranty communication snafu. read more

Once again I am so impressed with PSR appliance repair! After having some issues with some of my wolf and subzero appliances - Daniel from PSR resolved our problems efficiently & in a timely manner. He was knowledgeable & professional and I would recommend this company without hesitation! Francis Who scheduled the appointments was a pleasure to work with and was very accommodating - I cannot say enough good things about this company! Cyrus your running an excellent business and I will recommend your whenever I have the opportunity read more

Cyrus was very nice and super helpful when it came to our busted dryer. He diagnosed the problem as electrical and wrote us a statement to take to our home warranty company. No hassle at all! I love that he didn't try to jerk us around into paying more for services we clearly didn't need. I will definitely call him again if i ever need an appliance repair! read more

My wife and I highly recommend PSR. When our SUB-ZERO refrigerator quit working we were in a panic. When we called PSR they were friendly, knowledgeable and understood that we needed professional help and someone that was well versed and knowledgeable about SUB-ZERO refrigerators. When Cyrus came to our house both my wife and I immediately felt at ease He staring diagnosing the problem and explaining in detail everything about what he was doing and what the problem was and that he would be able to fix it. Cyrus was truly a professional and a real joy to have around. He was able to fix the problem in a timely manner while making us feel confident that he knew what he was doing and it would be done right. We HIGHLY recommend CYRUS and PSR . There is no one else we even consider calling to take care of our appliances. Doug & Nona Harmon read more

I had an above stove microwave install by PSR and they came the same day I called them. Great service and very professional. Very prompt and did a great install. Ash/ service installer is very courteous and professional. read more

Can't recommend enough. Truly personalized. The staff spends some time discussing the issue before and after the repair. My equipment works like a charm. Price was very fair. Thank you. read more

I am repeated impressed with this team of professionals. I live in a remote area and they are always willing "to get here." And, they know what they are doing..... solutions, repairs are right on. Much appreciated that they can sometimes help with simple solutions I can do. They know their stuff. Professional, efficient and experienced. Thank you, Cyrus. read more

COMPLETE WASTE OF MONEY. Wall oven died 2 days before Thanksgiving. Responded within a few days and diagnosed 2 fuses. Very young tech who did not seem experienced. When returned with 2 techs to pull unit and repair appeared surprised to find another controller board behind unit. Replaced 2 fuses and charged $490. Oven worked for less than 24 hours. When I called was told I would have to replace this other controller board. Cost $525. Not including labor. I had explicitly asked about value of repair/replace before agreeing to any work as oven is only 4-5 years old. No offer to discount or stand behind their work. Spent almost $500 for absolutely nothing. read more

Our oven has been making this clicking noise for a long time and the light stopped working all together. We had to keep the breaker off until we were ready to use it. We had another repair shop come take a look at it and they had no idea how to fix it. Said we needed a new oven. Well, they were wrong! We had PSR come take a look, a week later he came back with the part and fixed it!!!! Just needed the right part and the right company. I cannot tell you how happy I am that I don't have to keep turning it off and on. The Tech was so nice. I highly recommend them. read more