The African American manager at the Natick collection is extremely rude and condescending to…read moreAsians. Treating customers like criminals who want to make a return within 5 days of taking a product home with a receipt. If you can't deliver customer satisfaction you might as well close your store down because your competitors will gladly take the business and do it with grace. Shameful!

I have been looking for a store to do fittings since Lady Grace closed. My daughter is getting…read moremarried in May and the boutique where I bought my gown suggested Soma to me because I needed a strapless bra and they said they would fit me etc. I traveled quite a bit to get to the Natick Mall store and once there I was beyond disappointed. When I asked about fittings i was brought out back by a very young girl who clearly did not know how to measure or do a fitting. If I had not asked to wait while I took off my sweater/coat she would've measured me with it on. The measuring tape was held very loosely and I am guessing was about 2 inches at least too loose. The first bra she brought me was hanging off. I suggested a smaller band but instead she said a smaller cup. So that barely fit me. At this point I just gave up because she clearly did not know what she was doing. My younger daughter was with me as well and had the same experience. I would never suggest this store to anyone. Considering the prices they charge I would think the service would be much better. I should also mention I tried twice to make appointments for sittings online and never heard back so we tried walking in today. I would've been even more upset had we made an appointment and had this experience. Bottom line if you are looking for a true fitting and good service this is NOT the place! If I could give zero stars I would.

I wandered in after returning something nearby, and wound up browsing most of the departments (even…read morethough I didn't "need" a thing!). I usually go to the Copley Sq location which is chaotic in the women's department, but the Framingham store had everything organized by size which was a huge surprise!!! Jadiel R. was at the register when I made my purchase, I was the first in line and noticed he was just as kind to the guy ahead of me as he was to me, he is just the right person to be working in that position!!

The lines are always so incredibly long and it's overpriced. I have not encountered consistently…read morelong lines like this anywhere else in the area and there have only been 2 cashiers every time I've come in. On the plus side the cashiers are very friendly.

Great customer service! Went here the week before Christmas, so quantity was limited. The guy was…read morerunning back and forth trying to find me sizes and was friendly about it. Their kind of expensive but I think they have good quality clothing. Plus, who doesn't love a loud hawaiian shirt?!

I've been shopping with this brand for years! I had ordered some gifts online for christmas but was…read moreupset with the quality and I went into exchange them with my wife and BOY were we surprised by the service! I went to the counter to explain my problem and it was like talking to a WALL! It was like they didn't even want to help! I asked to speak with the manager and they said she wasn't in so they got this tiny assistant manager who said her name was Amanda I think. At first I wasn't sure but she smelled like alcohol and WEED as she took ages to process our return! I think it would be better to go into the city for service than deal with this lot!!! I've had better service at walmart!

Why are there never enough cashiers? Always a long line with only a few working. Same goes for the…read moredressing room, sometimes No one is there! This store needs to keep on top of organizing the clothing. So many piles of unfolded clothing and sizing all out of order. It's frustrating trying to find the correct size and styles.

Who is the current manager of the store? Is it the lady with the almost blonde hair that only…read moregreets white or dressed up customers? TWICE in a week, I go in and all the white ppl before and after me get greeted. I come back wondering if something is wrong with me? Honestly, I wouldn't care if it wasn't SO BLATANT that she looked away (and I had a question to ask as I entered, but no friendly face towards me to help). Chuck it! I'm not giving them My business at this store. Thanks for putting a tag on who deserves a simple 'hi' !!

Came here to freshen up my wardrobe and the staff working was sooo helpful. I also needed to get…read moreresized and they helped me out in 2 seconds and I feel like a different person now that I have the right size on lmao. Took me long enough. If you go here during a sale, the deals are pretty solid. They had a "buy 2 get 2 free" sale going on, and I walked out with 4 bras for the price of 2! W.

I've been waiting for the BOGO sale on my favorite pajama set. They had only one pair in my size…read moreand color. Ok, can I buy it at 50% off? No, you have to buy 2 pairs. You don't have 2 pairs in the store or online. Can I buy your last pair at 50% off No you have to buy 2 pairs But you don't have 2 pairs in my size, I'd like to buy the 1 pair No you have to buy 2 pairs. Did Olga not understand that buy one, get one is 50% discount?

Never had issue here! Love DSG!…read more Ample parking, always a huge store they don't have all the frills of the new one but overall we enjoy this location. They have sneaker selection which we were looking at and trying on, staff was friendly to us and asked us if we needed sizing right away. They have walls Yeti and Stanley tumbler and bottles which is great! A ton of apparel, sports gear and more! Download the app, save 20 off on $100 or more purchase. There are some brand exclusions so read the fine print or ask the cashier to try the coupon anyways!

This Dick's Sporting Goods is HUGE! Two floors with plenty of sports gear…read more You can find all the apparel, men's, women's, & kids, on the first floor & I believe the equipment on the second floor. Located across from the Natick Mall, it's one of my favorite stores to frequent. You can catch a bunch of sales on popular brands such as Nike, Patagonia, Adidas, etc. Sometimes you can find their shoes on sale; Hoka Bondi 8s are currently on sale by the way ;)) Had a great experience today here. I was looking for an item that the app had said was in stock at this location. A worker assisted us in searching for the size so was looking for. Unfortunately, they didn't have it/couldn't find it but it was nice that they tried. Parking: lots of parking available!