I love how the store is pet friendly so I always bring my dog in to this department store!…read more Dianne in the beauty department was very helpful and stepped in right at the perfect moment when I needed help to purchase something.

This review is specifically about the bra fitting service. I highly recommend that anyone who wears…read morea bra go here and get fitted. Did you know that 80% of the people who wear bras wear the wrong size? The woman who helped me and sized me and found me the perfect size and style, Diana, is AMAZING! I had no idea how off my size was and she fitted me with the proper size. When I tell you I felt like a new woman, I am not exaggerating. My tops looked instantly better, I got almost an inch of lift, and my posture was much better. It was a total game changer, and now I will be going every year to get sized and to purchase bras there. The prices for the bras are a bit $, but they are worth it. I will no longer buy cheap, ill-fitting bras after this experience. Diana was saying it is a good idea to get fit each year because your size can change over the years. She mentioned a year is a good rule of thumb because bras will start to wear as you wear them and wash them. She gave me proper instructions for washing and care. I fully believe this is an investment you should budget if you are able. I never knew that having a properly-sized bra could make a world of difference. Thank you, Diana, for your help and for being amazing!

Talbots is my favorite store, and as another Yelper said, each location can really be "make or…read morebreak" by the employees (I'm talking to you, Wellesley Talbots!). However, the Natick store is great: not huge, but clean and organized, friendly ladies who are happy to check stock for you and they did a great job with my order that I did online and selected for curbside pick-up. I suppose I could have called from my car, but I also wanted to see what was in store that I may have missed online (and I do feel badly having someone run out to bring me something).

I had a horrible experience a few years ago. I was trying on some clothes and the lady working…read morethere YELLED AT ME. I was cryibg for the whole day.

I had heard great things about madewell jeans generally, and I simply had to leave a positive…read morereview for this store since the service was so amazing. I went in to try on and purchase some jeans, and the sales folks were instantly helpful with recommending sizes and styles that would work. They brought me multiple sizes and styles to try while I was in the changing room, and gave great feedback on other styles to try based on the ones I liked. My receipt says Viv W (2023 Nov 11 at about 11:30 am, in case a manager or such reads this) and also a woman who seemed to be her manager - shout out to them for the excellent customer service.

I called to speak about a return, I am a pretty upbeat and friendly person. A very rude man…read moreanswered the phone and had terrible customer service and A LOT of unnecessary sass. He made me feel stupid because I asked if I could atleast get a small amount of money back after the 30 day full money back exchange policy. I am not one to leave bad reviews but that man needs to be spoken to because I will definitely not be coming back after lack of customer service. As someone who has been working for many years, it is NOT hard to pick up a phone and smile. I don't care if you have been working many hours, just throw on a smile even if it's fake.

It's a very convenient location but I'm sick of the multiple times I've tried to run over quickly…read moreat the start of their opening hours and they aren't open. For example, hours today are 10-7. I did my target run and timed it so I would be able to head over right afterwards. It's 10:10 right now, and there is nobody in the store. Lights off, and no movement inside. Several other patrons showed up hoping to get in, and we all realized no one is here despite being "open". No sign saying otherwise. This has happened multiple times, enough that I have started avoiding this store unless it's a very last minute errand. It's poorly run, and as I'm waiting for them to open, 5 other customers have shown up and left.

Erica did a great job of helping me find specific warm outfits for my son. And she works at…read moreanother location. It's people like Erica and make me want to come back and happily spend money.

Very rude associates that work at this location. I walked in earlier today and was the only…read morecustomer in the store. None of the three associates that were in the store greeted me or asked if I needed any help. I had planned to make a purchase too but with the lack of assistance, I decided against it. However, I observed an older white woman walk in and then one of the older associates proceeded to say excuse me to me and then greet the lady and ask if she needed help. It was almost as if I didn't exist. My question is why work in customer service if you dislike interacting with different types of people? That makes no sense to me. I've reported this issue to customer service and hope they train their employees to be more culturally responsive and accepting.

I was in the store today looking for a last minute bathing suit for my trip and a wonderful…read moreemployee named Yvonne helped me find my dream bathing suit. She was such a pleasure and I will return again and tell all my friends.

DSW remodel in Sept 2025…read more All the sections have been moved around giving a more modern feel with added neon signs, fun painted floor decoration, seating area and more. - new customization station area on the right (tote bag $30; adult T $15; kid T $10; -$10 for printing/embroidery/engraving) - coffee station - computerized shoe sizing for kids and adults - 2 seating areas - donation box I guess there was a an augmented try-on mirror (see your shoes with different outfits) but I didn't see it? I think the floors need a good cleaning from the remodel because all the shoes had sandy grit on the bottom from previous try ons. I went during off prime hours so there was no line for checkout, let's hope it stays that way!

I have mixed feelings about this location, my #1 disappointment is how long it takes to checkout:…read more at 11:30am yesterday, there was only one cashier working. ONE, and it is the week before Hannukah/Christmas!! Behind the checkout area was a (female) supervisor of some sort who was sorting boxes, and while that could have been for something important as well, perhaps getting customers who are trying to pay moving through the line would have been better??!! Check the DSW.com site before you pay because there may be a deal/promo code: I looked and there was a $15 off code with a $49+ purchase; I'll take the $15.00 (get a screenshot for easier checkout). On the good side, the clearance shoes have been well-organized each time I have been in (although there was nothing for me yesterday). The disappointing thing was that I had a difficult time finding the shoes I was looking for - black heels. This must be the most basic heel (except for a nude color?), but the selection was minimal because a HUGE part of the womens section was boots. Boots are great and it is December in New England, but they don't work with a suit at work, a wedding, etc. Sure you can order from the website, but you may need to order 5-10 pairs to find just the right one (and then schlep them all back to the store for a return). Lots of parking right out front, but so-so inside.

" Big selection " This store really has a big selection of…read moreproduct and sizes . The service is helpful and attentive . The price is moderate. I have varies pieces from here. They really hold up . They have a big parking lot they share with other vendors ; so parking is not an issue .

Had wonderful assistance from Monica at the Chicos in Chestnut Hill Mall. As the only man in the…read morestore and looking completely befuddled. I required assistance to find a gift for my 80-year-old mothers birthday. Not only did Monica take the time to help me but my mother ended up loving the gift. Monica asked all the right questions to find out what kind of taste my mother has enclosed. Her cheerful disposition and groovy glasses made the experience a lot of fun. Thank you Chicos

The African American manager at the Natick collection is extremely rude and condescending to…read moreAsians. Treating customers like criminals who want to make a return within 5 days of taking a product home with a receipt. If you can't deliver customer satisfaction you might as well close your store down because your competitors will gladly take the business and do it with grace. Shameful!

I have been looking for a store to do fittings since Lady Grace closed. My daughter is getting…read moremarried in May and the boutique where I bought my gown suggested Soma to me because I needed a strapless bra and they said they would fit me etc. I traveled quite a bit to get to the Natick Mall store and once there I was beyond disappointed. When I asked about fittings i was brought out back by a very young girl who clearly did not know how to measure or do a fitting. If I had not asked to wait while I took off my sweater/coat she would've measured me with it on. The measuring tape was held very loosely and I am guessing was about 2 inches at least too loose. The first bra she brought me was hanging off. I suggested a smaller band but instead she said a smaller cup. So that barely fit me. At this point I just gave up because she clearly did not know what she was doing. My younger daughter was with me as well and had the same experience. I would never suggest this store to anyone. Considering the prices they charge I would think the service would be much better. I should also mention I tried twice to make appointments for sittings online and never heard back so we tried walking in today. I would've been even more upset had we made an appointment and had this experience. Bottom line if you are looking for a true fitting and good service this is NOT the place! If I could give zero stars I would.