Came here to freshen up my wardrobe and the staff working was sooo helpful. I also needed to get resized and they helped me out in 2 seconds and I feel like a different person now that I have the right size on lmao. Took me long enough. If you go here during a sale, the deals are pretty solid. They had a "buy 2 get 2 free" sale going on, and I walked out with 4 bras for the price of 2! W. read more

I've been waiting for the BOGO sale on my favorite pajama set. They had only one pair in my size and color. Ok, can I buy it at 50% off? No, you have to buy 2 pairs. You don't have 2 pairs in the store or online. Can I buy your last pair at 50% off No you have to buy 2 pairs But you don't have 2 pairs in my size, I'd like to buy the 1 pair No you have to buy 2 pairs. Did Olga not understand that buy one, get one is 50% discount? read more

actually worst rudest employees ever and misleading signs that make u think that stuff is on sale when it's not

I went into this Victoria's Secret today for a bathing suit. I was a little overwhelmed. A lovely young lady came and offered to help me. She showed me some swim suits, but they weren't what I wanted. She took me to the opposite side of the store to show me more. I picked a few and tried them on. She found me after and checked in with me. She answered my questions and showed me where something else I was looking was located. When I came around again, she saw that I had many things in my arms and offered me a bag. She got me back into the fitting room and came back when I called her to help me with something. I don't know how many times went back and forth for me today. She was polite and very pleasant. She never once got exasperated with me. I came away with 3 bathing suits thanks to her help. I've recently had poor customer service when shopping and dining out. This was such a pleasant experience. I really appreciate all that she did. I will certainly be back to this location. Thank you! read more

Went in there today the line was so long there was only 1 person working the register and she was going so slow. Went to buy my stuff at pink and the woman said no you have to go to the victoria side. The line was so long I put my stuff down and walked out. read more

Not sure where the 1 stars come from here. Either you want help or you don't. I have always found the staff friendly and helpful. Many don't realize what they are picking/wearing is probably the wrong size and after I was fitted realized it too. Take the time to get fitted. They have all the sizes and styles available to try. Lisa has helped me many times and is pleasant and professional and quick on her toes to get me different items. She fills out all the info about my fitting on a card. I now bring it with me when I head over there to get my freebies. The Lacie one size fits all does fit and is soft and not scratchy. I love the colors. The racer back is comfy and doesn't slide. One of my favorites. read more

Victoria's Secret & PINK - Lingerie Near Me - Natick, Massachusetts

I use to love VC , but they're discontinuing my fav line coco - chill lotion & scrub etc . One of the very few beauty lines that I love . It smells so calming & delicious. So sad I missed out . Also customer service line is terrible . I've been waiting for a reply from the main office about a shipping issue & have have yet to get a response . I understand all business are suffering from understaffing & over working employees. Just not the same . read more

Real shady store. Beware of an assistant manager named Kayla. She is terrible and doesn't know how to do her basic job. The AC is broken, store has hardly any ventilation, loooong line at checkout, and computer crashed TWICE when we were being rung up. read more

I went into Victoria Secret looking to spend my Christmas cash. However I was met with nothing but unhelpful employees. I was looking for a particular bra but I was having some trouble finding my size. Being 5 feet tall, looking through top shelves are a bit of a problem. So I asked and employee for help. Boy was that a mistake. She was so rude and just unhelpful. Overall an unpleasant visit. read more

The only thing this store has going for it is the massive PINK boutique. The staff are dour and not helpful. They never seem to smile, and actually tend to hide or look away when they see you coming. The lines always take forever, even if you are the only one in line. Moreover, it is pretty hard to find a register that is actually both open and has a person willing to work behind it. Half a dozen times I have gone up to what appears to be an open register, but the girls behind it are just chatting and don't even bother to tell you if they are open until you ask. I'm not a fan of this location. read more

I almost died trying to buy a bra because it was so hot. Also, if you see a girl with blue hair, run for your life. She was so annoying and didn't let me shop, but the other girls we super nice. read more

Who on earth is purchasing these blindingly bright $50 neon bras anyways? I'm flabbergasted at the route VS is going in. It seems like the entire VS is morphing into a Pink store (skank gear for teens). When I was growing up, I used to go with my mom to VS and she has a huge collection or gorgeous, classy, underwear and bra sets that look like they were made to be worn by a dignified adult. Shades of plum, lavender, pale greens, and burgundy have been replaced by Barbie doll pink and other colors one would expect to find in a discount bordello. To top it all off it looks like someone let loose a drag queen with a bejeweled kit because every bra is now splashed with rhinestones. I will say, I do appreciate the almost monthly coupon in the mail for 1 free underwear and going into VS and just looking around can be fun even though I almost never find anything worth buying. They have nice nighties and pajamas but it's so overpriced for the quality. Bottom line: I like VS but I'm nostalgic for the days when they marketed to adult women who liked to look like adult women and not teens and Katy Perry wannabes. read more

Not impressed by this location. I was not approached at all to ask if I needed help or had questions. Ended up getting my free pair of panties with the coupon I had then left. May have looked around a bit more if the service had been better. read more

True lol had an interview with the manager at Victoria secret she's rude she black very skinny women dont smile at all she didn't even smile she told me if I shop there all was my favorite bra I didn't like that bitch read more

Love this location! The sales associates are always really nice and they always take the extra time to ask me how I'm doing in the fitting room. I had an issue about exchanging a bra because it would squeak, and they were accommodating. Although I didn't replace the bra with another from the same style (they never had my size in stock), I found another that I liked. read more

Slow service. I face ageism here as those older than me are favored, and are allowed to checkout before me. Also, my friend was owed change, but the cashier did not have any, so she was not payed back. read more

Never shopping here again. Some of the rudest and least knowledgeable staff ever- I have never had such a poor experience at a VS. Jessica, a supposed manager, was extremely rude, condescending, and unprofessional. What a shame. read more

Despite other 1 and 2 star reviews, some of which being very unnecessarily unkind and rude, I've only had good experiences at this Victoria's Secret. The employees have always been very kind and helpful. One particular employee was an absolute delight to be helped by. She really sincerely hyped me up and it was just the laugh I needed. read more

Despite the two star rating, I really like this Victoria's Secret. Although it is super expensive like all other Victoria's Secrets, it isn't as open as the others. It has sections off to the side and you can look at bras without everyone in the mall watching you read more

Awful, awful and awful ..... what are they thinking???? or.. they are not thinking!!! I used to like this store a lot, especially 10 years ago.... Now??!! The quality has gone downhill ... the style has gone down hill.... Everything is tacky looking.... and falls apart after you washed it once. I was "forced" to even just walk in the last time because my friend wanted to get something! When we were in the store, 3 customers walked in with goods they purchased and fell apart .... ugh.... We both walked out and didn't buy anything, of course! read more

Great staff and shopping experience! Amy was soo helpful and found me exactly what I needed as soon as she saw me!

Yeah, yeah, yeah, it's Victoria's Secret, why bother reviewing it you ask? Because this is the worst one ever! No need for me to go into much detail on the merchandise- everyone knows what to expect here. What I like about this particular store is that it's giant and has a better selection than most (including swimwear), but the reason I will forever dread going in to this Victoria's Secret is the beyond-imaginable annoying sales people. They literally approach you at ever turn, sometimes the same person comes up to you multiple times, and if another person asks me if I've been measured for a bra fitting I may take that tape measure and show them a better use for it. Back off!! read more

This VS location has a really great, large scale dressing room complete with a long banquette where you can wait for your friends, a flat screen where you can watch the VS fashion shows and a dressing table where you can sample the VS fragrances. The individual dressing rooms themselves have lots of hooks, a little cushion to place your bags and decent mirrors and lighting. I was in here recently for the semi- annual sale. This is always the best time to shop VS and I hardly ever buy any of their clothing or beauty items outside of the semi annual sale. Salespeople like at most VS were harried and verging on rude. When I approached one sales person to ask a question she continued carrying on a conversation with a coworker at the same time. They randomly closed the registers in PINK while there were still tons of people in line and the store was in a bit of disarray. Definitely understaffed for the sale. I do really like their stuff, however. The beauty bags hold up really nicely and are easy to clean. All the clothing I've purchased wears well, especially the athletic wear. read more

If you're looking for assistance while shopping, sorry but this isn't the place for you. I asked a simple question and it was tossed between two employees who simply pointed off into the distance instead of offering to help me. The lady who rang me out left all of the security tags on my bras. Really disappointing. Would have bought more if I wasn't so disgusted by the lack of service. read more

This victorias secret is the worst !! The employees are so snobby! And super unhelpful !! I really didnt enjoy my time in there. the costumer is always right! Im so tired of rude employees! They really need to clean up their act in there.... It makes you not want to go shopping in there because the people suck so much!!! Pretty sure im never going back .. People should be helpful not walking around like theres a stick in their butt... read more

Victoria's Secret has horrible return policy, buyer beware. They do not disclose the customer must return the cheap "free" gifts in order to return merchandise. Meaning if you do not have the "free" gift, you cannot return the merchandise for any reason. When asking for more information from the store manager, the customer is referred to customer service. Customer service refers the customer back to the store to see the promotional terms for the "free gift". The store does not have the promotional material for the customer to read. End result, the company policy around "free gifts" prevents the return of merchandise resulting in a refund of money. Just thought customers should know before they buy or accept the "free gift". read more

I had a very good experience here. Everyone was very friendly and attentive. Sam had helped me get a strapless bra and was great. She didn't make me feel uncomfortable and tried to find the best fit. Amanda the manager was also a sweetheart. She helped me out with a coupon I had and I left very satisfied. read more