Had a reservation, the wait staff couldn't seat us upon arrival because of poor turnover.
Ordered apps and entrees and the apps came reasonably fast and then entrees came almost immediately after the apps were put in front of our party. Queso was hard and had to be scraped off of the pan, didn't come with chips but soft tortilla corners. Al Pastor fajitas served with no pineapple in them, "beef chunk" tacos were thinly shredded cheap cuts of beef and the plate was drowning in grease to the point every tortilla was soaked through with grease. Poor flavour.
As for service and atmosphere: restaurant is extremely loud and poorly set up. Both the table and chair I was sat at were broken (table wobbles hard when placing items and the chair legs were crooked).
Waitress "didn't hear" changes to order and the food was incorrect upon arrival, requiring a refire and when sent back for being too greasy the manager (?) was abrasive in offering an unwanted and unasked substitution for the greasy beef tacos. Apparently "that's how they're served".
Would not recommend.
Edit:
Since you decided to be rude and condescending in your reply, here's some more truth for you to swallow. I was polite and logical when I was in your establishment and my review was fact based and not emotional. But if you want to see what an angry customer looks like, please enjoy the following:
"we apologize for serving your food quickly": as a restaurant, do you understand pacing? People don't want their appetizers and their entrees at the same time. We literally were served one of the entrees (ahead of the other 4) and one of the two appetizers hadn't even touched our table yet. Learn your business.
"The fat you mentioned" you mean my soaking wet tacos? Here's a video on how to soak up grease when cooking so you don't have to pour it onto people's plates in the future:
https://youtube.com/shorts/3Asuo-kX20o?si=hdYcnA-9GjJfYRnb
Our reservation was for 2PM - the music was loud enough that it forced everyone around us to yell to speak to people next to themselves to compensate. And guess what happens when you force one group to be loud - the rest have to be louder to hear each other. I couldn't hear most of the conversations to the left of me and I was sitting on top of my family.
"Our staff was not rude or abrupt" - when I turned down a substitute food (because no one at the table enjoyed what they had, except for the nachos, that should have been the end of it. You had someone other than our waitress come to the table, tell me I was wrong about how tacos are cooked (I've been to plenty of authentic Mexican restaurants where they don't serve me pools of grease with my tacos and if I order Al Pastor - it has pineapple) and then put his hand on my shoulder and tussle me twice. Why would you touch a customer without their consent? You don't know what people have going on and therefore have zero implied permission to touch them.
Lastly, my "negative attitude" was caused by the fact that I had to send back food because "no cilantro" was too difficult a concept for your extremely talented wait staff. The fact that she came back to verify with me, after I asked if it was on the dish and then she said yes and I confirmed I didn't want it, and then had another person look at me like I'm stupid because I said I ordered without cilantro - not a great way to deal with customers.
You should sincerely consider your own ego before posting your responses. And fix your tables and chairs, I shouldn't have to counterbalance water pitchers and sauces to make sure it doesn't fall from one side to the other.
If you'd like, I can update this again with some recipes for authentic Mexican cuisine to help your kitchen staff. read more