We had the sweetest window cashier name Alondra who gave outstanding customer service. Sounded so professional, she was patient, and like I said very sweet! Hope the food is as great as the service read more

Horrible service walked in to use the restroom and buy food and first thing they say is restrooms is out of service which cannot be possible since it is a new location and computers to order food were not working also read more

Never fails with this location. Crazy they would be glad to hand you your food in this condition. read more

Taco Bell - Burnt Cheese Quesadilla - Fast Food Near Me - Desert Hot Springs, California

Do not order dine in at this location! Food is fine, service is slow, the people are fine. They heavily prioritize drive thru orders over dine in, so plan accordingly. Waited over 30 minutes in an empty store for my food watching 10+ cars drive thru. read more

I'm honestly so distraught. I am a regular here and had the worst experience tonight. In addition to my food I ordered a side of sour cream & a side of nacho cheese. Both tiny cups filled up less than half way and I paid for each. There weren't any cars behind me so I sat and waited in the drive thru for someone to come back to the window and no one ever did. So I honked which probably put everyone in a bad mood, which is understandable. However I was waiting a very long time before I honked and before someone came back to the window. When the employee came back I showed her the sour cream and said "hey I paid for this, is there anyway I could get a little more?" She said nothing & walked away. Then a different woman comes to the window saying she is the AM? assistant manager I'm assuming. I asked her if there was anyway we could get a little more bc I was shocked at how tiny the portions were that we paid for. She went on to say that she made my food herself and that is the correct portion for that price. I told her I understood but that it's never consistent bc like I said I am a regular here and receive full cups all the other times I visit. And she was so rude and kept responding that if I wanted more I could pay again & I told her I would not like to pay again bc I don't feel that I'm getting my moneys worth. And she just kept repeating that I could pay for more or leave and then walked away. The previous employee came back and said "my manager said you have to leave the drive thru line now bc we have other cars." So I asked her for their names and she did not want to tell me. I reminded her they wear names tags so might as well tell me. I asked her to spell the names out for me and she said "you need to leave thanks" and closed the window on me multiple times. I did not leave until she gave me the spelling of the manager on shift. She said the managers name was Devonna. I didn't catch the name of the girl at the window. I feel like I might've seen her once or twice and never caught her with a bad attitude like that except for today. She must've already been in a bad mood bc she did not even try to help me when I asked for the sour cream, she just gave me no response and went straight to the manager to deal with it. As for Devonna... I've never seen her before. It's unfortunate it took this for me to realize that me and my family should no longer support this business. There have been many times on a Thursday where we have come to drive thru and they have either closed early due to no inventory or we're given a rundown of what's not available on menu due to being out of stock. Not to mention I always round up my totals for the donation. I'm appalled that me asking if I could have a little bit more sour cream for FREE after already rounding up my total, turned into this. I am extremely disappointed, this location needs better staff. I even asked if they could be nice and do it for me just this one time (I was unaware of the 2 pump portion) and she kept responding "I can charge you for another one if that's what you want." So unprofessional & distasteful. The cars behind us would not have had to wait so long if they came to the window immediately to help while we sat there for minutes waiting. I hate that I had to honk BUT I have worked many drive thru places and I know it shows the car on camera at the window so this just goes to show I was being ignored intentionally or the staff were not being attentive to customers. This is bad either way. read more

Taco Bell - Sour cream from taco bell - Fast Food Near Me - Desert Hot Springs, California

We were in the area for a work appointment and stopped at this location. Clarissa helped us, and we had a truly lovely experience. We ordered to-go, and when we got to our car, we discovered that one item was missing. Clarissa must have discovered it as well, because she came outside to our car, sincerely apologized for the oversight, and let us know she would bring it right out. She even included a little something extra! As business owners ourselves, we truly appreciated her willingness to go the extra mile. Outstanding service, Clarissa!​​​​ read more

I typically won't review fast food, unless the service was actually that bad. First off the lil snooty black girl working the drive thru just naturally rude and got a bad case of that rbf. Like she doing us a favor by being there. Second she got my order wrong. Third they don't even put napkins or nothing. They try to push you thru that drive thru with the least effort put forth. That and the Mexican pizza taste hella bad. Like they fried it in motor oil or something, wth. I'd never stop at this janky Taco Bell ever again. read more

Almost an hr to wait in line on the drive through. 3 cars ahead of me. The truck in front of me was at the window for about 30 mins. The guy at the window was nice and said he was sorry for the wait but they are way understaffed. This is management's fault, not the employees. If you look at the reviews, the management and owners must not care about their employees or customers. read more

Trying to just get an order and it's taking 30 minutes sitting in line and the parking lot is completely full and I don't think anybody else is getting their orders either tonight. read more

Worst service ever if your going inside, they only tend to drive thru. Ordered online and waited 15 minutes to finally have to flag em down to ask if someone was going to help us , when they clearly seen me standing there and said nothing ,our order was on their counter the entire time, then food gets dropped before handed to me , now I have to wait longer for it to get remade and is given attitude from a girl that said we can wait longer , now it's been 30 minutes for me to get my food. Super dissapointing experience,I Love taco bell but I will not be returning to this one forsure. read more

Took 40 minutes for a 15$ order and messed up my order and instead of giving me a quesadilla I ordered they gave me a folded tortilla in a bag, wasted my money and time. read more

Taco Bell - "Chicken Quesadilla - Fast Food Near Me - Desert Hot Springs, California

Placed a couple orders with them. They somehow forgot 2 whole bowls and when I went back the guy who was there around 9pm was being nice, while we were waiting, then my sister called me to show me this. We took it as something funny and we werent planning on asking them to swap it or anything i just wanted to show him maybe get a laugh out of him. When I told him my specific Words were "I don't want a new one i just wanted to show you this" he flipped and switch and started getting angry saying i was lying and it was fake. The person with me didn't hear him correctly so asked what he said and he repeated himself. We asked to speak to a manager because we didn't understand why he was being rude. We let the manager know that we never wanted him to change the taco just wanted to show him. read more

Taco Bell - Steak Cheesy Street Chalupas - Fast Food Near Me - Desert Hot Springs, California

35 minutes for a bean and cheese? Horrible. Don't recommend coming here at all. Stay away

genuinely why on earth do you need to RATION portions AT TACO BELL. like taco bell is already cheap on its own and yall r so stingy, my burrito had genuinely like 4 pieces of steak, the sauce was cold and nasty af, yall gotta quit this job or smth because you're actually terrible read more

Every time I come here I've had issues with my order or staff has been rude. This place needs new management or ownership because the service is run down. My order is always wrong and/or staff has been of no help. It's nice having this fast food within the city but it's worth coming here anymore. read more

It took 25 minutes. Rude staff. Horrible customer service. Worst Taco Bell I ever been too. On the real no cap.

Prices are great. Food is fine. Drive thru takes a ridiculously long time. I didn't say anything the first time, or the second time, or the third time. At this point though I can see this is par for the course here. I've been in line half an hour now and still have 2 cars in front of me. If they're understaffed it's past due to hire another employee for dinner rush. If they're not understaffed what the hell is going on? read more

This franchisee and the corporate offices continue to ignore bad reviews, assuming they bother reading them to begin with. I've left several feedback reports with corporate via their website requesting a phone call. Nothing. Not a hi, bye, F you. Nothing. I can guarantee one thing though: I will never return to this location and give serious consideration before visiting ANY Taco Bell location. read more

Taco Bell - Best description of the "Smart-Ass" Taco Bell associate. - Fast Food Near Me - Desert Hot Springs, California

I took my grandkids here for lunch. Worse mistake I've made in a while every single item we ordered was WRONG went to explain and had to wait for 5 people in line all over again and since we used that new computer to order they refused to remake most of the order very unprofessional and non English speaking saying everything in Spanish so that I couldn't understand this place is disgusting and the crew is unprofessional every time I asked for water 5 times NEVER GOT IT. Please reconsider taking ANYONE here this crew is not concerned about customers and their food was disgusting and the place where we sat was dirty and it was very stuffy inside and I couldn't get water read more

OMG. It's the usual good Taco Bell fare; but this location has the WORST drive-through of any fast-food joint I've ever queued into. Ever. You will literally grow OLD sitting in line in your car. Whether there's one car in front of you, or 4 cars ahead of you, exactly 30 minutes will pass from the moment you decide to chance it and get in line until the moment you drive off, leaving a skid mark and flinging your burrito's waxed paper wrap into the passenger seat as you chomp desperately into its tender flesh, vowing never to fall for the old Taco Bell drive-through trick again. Until months later, when--like a seductress in a third-rate romance novel, or a wayward siren escaped from a mermaid pod--she will beckon you...again... The crunch of that hard, hot shell! The tangy cheese--the sautéed beef! You try to resist the decades-old allure of that consistently flavorful zing, averting your eyes as you cruise down Palm. But there she is! You can't resist... Look!!!! Only one person ahead of me! And they're rolling away from the order kiosk! OK...let's crawl in... Curses!! Now some one's behind me!! I'm trapped, I tell you--TRAPPED!!! Aaaaaaaarghhh!!!! Thirty minutes 'til tacos. read more

It really depends on the day. Sometimes they will close at 8 or 9pm. Once we drive by saw a long line past 9pm during the week, from disbelief and then we're told they're open till 12 supposedly?! Well that means someone's closing early then I'm guessing. Also they won't ever be open inside and DT is a long wait also. Good can be mediocre, especially after waiting forever in DT to get it. Old and stale tortillas or burnt quesadillas is very common. Lack of effort is very high here. Also once got my money attempted to be stolen by staff in Dt when I first went here I was double charged my card. Manager a on staff that day handled it but was very unprofessional also. Had a huge line of people waiting outside for wrong change and mistakes from you guessed it DT that day. Again never order delivery from here. Wait is ridiculous. Food won't be worth the wait. And the QUALITY will be garbage. read more

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March 27th, slow at working, not customer service at all, 2 customers in the lobby and me. Acting like it's so busy here. In n out is busy, what's so hard about making some tacos? read more

Y'all forgot my potatoes but everything else was ok so hope I get double potatoes next time

I don't frequent Taco Bell often. But usually when I do I can count on a few things: Those damn Doritos Tacos being Delishh The person working the drive through being happy and efficient Those Del Grande Nachos being smacking good! That's all I got y'all, I love 'Snaco Smell' -I don't know why I call it that. But it cracks me up when I do. 10/10 read more

Taco Bell - Drive thru menu - Fast Food Near Me - Desert Hot Springs, California

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I always have great customer service here. A special Shout Out to Scotty! He was very pleasant and engaging. read more

The food and service is always great! Im new to the area and it beats my old taco bell, hands down! Thank you to the staff for their professionalism and taking pride in their work. It reflects in the delish food! read more

I haven't dined in here cause I prefer to order on the app and pick it up to enjoy at home but every time I've come here to pick up my order, the staff is always nice and helpful. The establishment itself is clean inside, and the service is fast. I've never had any issues at this Taco Bell. read more

Don't know why or how this location is still open . Barely any meat or condiments . Missing food in every order . Rude !!

Horrible! The food taste like chemicals. Especially the Mexican pizza. I haven't had Taco Bell for several years and I regret having it today! I feel like I'm going to be SICK!! read more

This is one of my fave taco belllllls! Since day 1 the employees here are always super nice, food is literally always on point. Appreciate yall fr read more

Just ate the worst Taco Bell food ever..been eating TB since 69 when Tacos were 15 cents. This location is terrible...21 dollars for 5 lousy tacos..and 1 lame burrito!! Never again!!!!! read more

Generally a busy place but I am always satisfied with my service and food. The staff is wonderful, patient, and always present themselves with a smile! I have not eaten inside but when I have picked up my order, the restaurant is always clean. read more

I love the chalupa my favorite. Also this isn't real Mexican food so some ppl need to relax But it is good so who cares honestly read more

I have order a few times from them, something is always missing or the orders take longer then it says, and at the end the fries are cold and drinks are water down, like right now, my food was supposed to be done at 4:00pm and is now 4:22pm and is not done and the people don't even come to talk to you till they say you wait there for awhile like the customer service is bad. 12/29/24 read more

bro i ordered a fucking quesadilla tell me why there was no cheese??? they folded that shit like a quesadilla but i got a fuckass dry ass tortilla like wtf how lazy are u.. also that fuckass taco had me throwing up in the shower for a hour it might've been the 3 fireball shots but i know for a fact that fucking taco did something also how do u mess up a baja blast?? they gave me a frozen one instead of regular like god damn read more

Most of these guys are unable to note down simple request, forget straws, or even add single items. The two times I've came they forgot food, special requests, and had to wait at the window to remind them for straws. I've never been to a Taco Bell location where the food seems off-the young guys here don't pay attention, don't come here. read more

They always mess up the order they could give 2 friks about what you pay them worst attitudes in the world it's the owners niece that's the manger so she basically does whatever the hell she wants whenever the hell she wants and there's nothing anyone can do about it I live in DHS and 1 2 3 4 7 to many times has this been a reoccurring issue I drive all the way to cat city for T Bell now because the drive is about the same amount of wait time even when there's no one in the drive thru and your food will actually be correct with not such nasty customer service if I was somebody important I'd honestly report it to cooperate and get them shut down it's a genuine DISGRACE to the T Bell name... never been to one as bad as this in ALL the states/city's I've traveled to including the Bronx NY so that'll sum this place up in its own I hope this reaches somebody important.... And I genuinely hope this issue gets fixed because it's rlly such a crappy thing these days how expensive everything is and nobody gives 2 shits all because their the owners family and entitled T Bell corporation needs to take back this T Bell FOR REAL!! read more

I love this Taco Bell. The customer service is A1 definitely will be coming back here soon. :)

My friend took a bite of a chicken quesadilla and mid bite he let out a horrible sound as he kept pulling the long hair out of his mouth!! I felt so terrible since I chose the location and paid for the meal ): the lady's were very nice and friendly but no one was wearing hair nets !! Management take notice!! This is disgusting and we will not be returning to this specific location!!! read more

Taco Bell - A long ass f*****g EMPLOYEE HAIR!! vote for my review when you spot the long black hair! - Fast Food Near Me - Desert Hot Springs, California

food is good staff is friendly but lately there is always something wrong with the order, missing something or got the wrong items plus often the drive thru takes very long time even if there are only a very few cars (35 minutes on 07/25/24 at 4:30pm) another day I tried going inside but still took 30 minutes and got my order wrong plus the lobby was full of homeless sleeping on the benches manager really need to fix this location read more