Pretty disappointing experience. The food came out cold, the chips and nacho cheese tasted stale, and the soda was flat. Overall, not what I expected from Taco Bell. Hopefully they can improve the freshness and quality. read more

This location is a hit or miss. Sometimes the food is hot and fresh. Other times it is old and just gross. The new staff is kind and willing to assist if there is a problem with missing items. read more

Poor, poor reflection of taco bell. This specific store has no quality. No standards, and no control of their output. Food was missing from my order. No meat was put in my burrito. My other crunch wrap supreme was insignificant, with nothing to be wrapped. It was paper thin and wrapped in more hair than tortilla. My sons quesadilla was burnt. For everything in my order to be messed up so badly, this shows the lack of care from the employees. The store owner needs to step up and take control of his/her store. And @tacobell needs to seriously start some quality control over their franchisees. I have eaten taco bell all over the world, and it's unfortunate that this particular store has been by far the worst. This is a management problem from the top down. read more

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The food was cooked great and we received it in a short amount of time. The service was wonderful service! The workers were very friendly! My favorite Taco Bell experience! read more

Ordered to go, it said it would be ready at 12:02 and they just started making it at 12:40. bad service.

The food was very yummy, but I was in the bathroom for a hot minute after. The service was not horrible, but some people were not being the nicest. read more

Two chalupas, over 10 min! Drive through going great. ‍. Awful!!! Two chalupas, over 10 min! Drive through going great. ‍. Awful!!! read more

i asked for no nacho cheese on my crunchwrap supreme. im allergic and cannot have it. once i bit into it i knew what it was. i immediately had to spit it out. listen to your costumers on what they want and dont want on their orders. it could save their life. read more

That recording at the beginning of the drive through is fucking annoying, that screeching voice pierces your ears.

This TB is VERY MEDIOCRE! I got Nachos Belle Grande and the chips were just mostly pieces! Poor quality control by the cooks or manager. DO BETTER! For the money, the taste is good. I got the chicken box and the food was hot and tasty, just a bunch of chip pieces... read more

Item with lettuce removed did not have actually have lettuce removed. Went BACK to store to get item replaced and it was wrong AGAIN. Had the item finally fixed on the third attempt. Went back home, and found FOUR MORE ITEMS in the order that had lettuce when it was asked to be removed. My spouse could not eat the items since she is allergic and I was not going to drive back a third time. read more

The second we pull up to the drive through, the woman on the other end had a very poor attitude, along with the woman aggressively telling us to "HOLD ON". I've been to this establishment before and have asked for fire sauce, each time I never received any. To top it off, I've ordered the chicken quesadilla and had little to no chicken or cheese. overall unprofessional and badly portioned food. I do not recommend. read more

They won't hire enough staff to work the register. They force you to use the grubby and unclean Covid spreader they call the kiosk. Store is about as clean as a typical Taco Bell. Be careful coming here when it rains because Lake Bell forms in the parking lot. read more

Used the mobile app to take advantage of the early access to the Mexican pizza. The service at this Taco Bell location was great! Very efficient. They had forgotten the sauce for our order but they didn't seem bothered by us asking for any. They were in fact apologetic and polite. And the Mexican pizza was made well. read more

The workers here are amazing. But they're AC went out on a VERY hot and humid night and upper management forced them to stay and work the store in inhumane conditions. I was only in the store for about 10 minutes but I was already sweating. I can't imagine being stuck in there working by the hot grills and fryers. Taco Bell needs to treat theirs employees better because this is ridiculous and inhumane. Profits aren't worth making your employees this uncomfortable. Piece of shit corporate motherfuckers. read more

You place a mobile order and the site asks you if you want sauce and even though you say yes, you don't get it. I just don't understand how hard it is to read a ticket and put items in a bag. This seems to be a city wide issue. read more

If you're wanting to wait for a hour for a taco then this is you place. Worst service I've ever had. Taco Bell should demolish this establishment read more

If you like being ignored this is the place for you. Customer service is non existent and the staff are notorious for being rude. Wish I could give it a less than 1 star read more

I Love Taco Bell. I could eat it everyday if i wanted to. BUT this Taco Bell is horrible. They're always super slow. Their food isn't nearly as good as other Taco Bell's. They always have me pull around to the door when there isn't even any other cars behind me in the drive through. I wouldn't even consider this "fast food" anymore. AND it seems like the Sierra Mist is always out. read more

This place does not deserve any stars. For the last two years, this location has constantly messed up orders and forgotten items. The service is absolutely terrible. read more

So... this was honestly the worst experience I have ever had at a fast food restaurant in my life today. I have never encountered such blatantly rude and disrespectful employees. It is one thing to be short staffed and apologetic about the fact that the wait time is going to be 40-45 minutes or longer (yeah, at a fast food place but I digress), but to COMPLETELY IGNORE your customers who are actually asking you questions? Wow. It's almost hilarious. If the one lady next to me and I had been rude, I would understand because I've been on the receiving end of that kind of treatment during a lunch rush with short staffing. I called corporate and told the entire story that I won't go into here but we were both laughing so hard because of how INSANE this experience was. I was very polite at the store, mostly because someone else was yelling at the employees demanding to talk to a manager and started FILMING THEM IGNORING EVERYTHING...it's baffling. I have had great experiences here in the past but my food has always been wrong in some way or I have waited longer than I should have but because I was treated well, I didn't complain. Would have walked out today on the spot but I used that stupid kiosk and it already had my money. So great, never going back here again. I'll drive downtown because that was ridiculous AF. They only get one star because of past experiences being so/so. read more

This was pretty bad. I don't know what order I got. It took way too long for me to refuse or even consider returning. I chalked it up as a learning experience for me to keep driving my next time I considered eating here. read more

This is the third time in a row I've ordered Taco Bell and they messed it up. The first two times they completely forgot items from my order. This time they seemed to have everything, however the quesorito that I got, came with only cheese and sour cream..no meat. How do you even forget that? Then the chicken burrito I ordered with NO tomatoes came with, you guessed it, tomatoes. This has to be the most incompetent group of employees I've ever seen. They should have been swallowed, or aborted. I'd rather poop in my own hands and clap, then ever order from the armpit of all Taco Bell's ever again. read more

I LOVE TACO BELL! I have no idea WHY I love this place so much...but I've never had a bad meal from Taco Bell! I'm sure that many of the pounds I've put back on since losing a ton of weight! Ugh...I'm going there for dinner tonight! read more

This Broad St., Sumter, SC location doesn't deserve a 1-star, couldn't give a "0". Average wait time in going through Drive-Thru is about 15 to 17 mins PER CUSTOMER. The wait time on the inside is just as bad. Their video footage affirms this. Additionally, you can visit sometime before 8 pm and they "don't have any meat available". WOW. The CONSTANT POOR OPERATION of this location is a clear reflection of the POOR MANAGEMENT. I guess the location makes it okay for The Brand, the Parent Company to allow for the POOR OPERATION. LET THE CORPORATE OFFICE ANSWER TO THIS. read more

This is the worst Taco Bell I have ever been too! Have given it a chance several times but have always been let down. First time, they said they ran out of soft tacos and taco meat. Second time, they ran out of lettuce. And every time we go, something is always missing from our order. Went today and started off with them not having half of their Pepsi products. Then as we were paying, they didn't have enough money to give us change. They told us to pull around and wait for our order, which seems to happen to every car that goes through the drive thru. About ten minutes later, we get our order and are missing a quesadilla and 4 tacos. They bring out our quesadilla and then proceed to ask for the receipt for the tacos, which was not given to us. We have now been waiting for about 45 minutes for our entire "fast food" order. I highly recommend finding a different place to eat when you're in a rush or want all the food you pay for. read more

TERRIBLE AND DISRESPECTFUL CUSTOMER SERVICE AND EMPLOYEES. While visiting Taco Bell on Broad St. in Sumter, SC for APPROXIMATELY 20 minutes ONCE WE RECEIVED OUR ORDER... these two employees took what must of been a much needed break because they took two while we were there. While on break and her phone a car came to the drive thru and interrupted her break BUT that didn't stop her break. She took their order sitting right where this picture was taken. It had to be something for $5 because their total was $5.50 so really for her it was kinda easy..... She finally decided to give them time to drive up and went to do her duties of taking their money and giving them their food before returning......the MOST UPSETTING THING, Is we were the only two people in the Taco Bell until two other young gentlemen walked in. They were deaf or at least one was as they were using American Sign Language. This must of been a big thing for the employees of this store as they thought it was amusing from their point to stop what they were doing and come to the front to stare and talk about these young gentlemen. We were eating our food and if it hadn't been for one of the employees stating to the other that both must have been deaf because one of them had some type of hearing aid in their ear. It didn't matter to us If they would have come in the restaurant flying in on a purple unicorn, they were humans just like each one of us were at that location tonight and should have been treated with respect. On another note only one food preparer was seen with gloves on and the shift manager whom was just coughing up a Lung proceeded to go back on the preparing line without washing her hands or putting on gloves and prepare something and no one had hairnets and no matter how long the hair was a small visor isn't sufficient in my book but who am but a paying customer and might I add THE LAST VISIT PAYING CUSTOMER TO TACO BELL... DISGUSTING AND DISRESPECTFUL WHOM ALL NEED TO LEARN THAT ITS MOT JUST A PAYCHECK ITS A JOB WHICH SHOULD BE CHERISHED BECAUSE THEY COULD BE jobless, homeless and sleeping under a bridge.... read more

Taco Bell - Fast Food Near Me - Sumter, South Carolina

I did a mobile order and got to the speaker and the woman at the speaker tells me that they are out of what I ordered I asked her how I could get a refund and she caught an attitude with me and said that's something I would have to do in the app. I tried to do that and get a refund and there was no option so basically I just lost my money. read more

While it may be a vast improvement over the old building, service here is as questionable as ever. I've seen employees standing around the prep areas chatting on cell phones and talking about who they hooked up with at the club the night before, which is probably why it's taken as much as 16 minutes to get my order before. Up until just a few weeks ago (yes, I keep going back because I need my Taco Bell fix) I never once got my correct order but recently they've employed some friendlier, more competent individuals. The rear entrance/exit has helped but it still creates traffic confusion from what I've seen. read more

I gave it a good go by trying multiple nights but it seems to be the same everyone I go. Unfortunately the quality of food isn't up to par. Of course it is a fast food restaurant but I guess I thought it would have been better. I tend to get my food cold and soggy most of the time I go and order. I wish that they could get better at preparing food because it seems to me like they don't care which is upsetting. read more

This was not the best place to go for lunch. #1 No Tea At Noon Bad Move #2 No napkins in the whole place... Never seen that before. #3. Food was cold & not fully cooked. I have had a lot better. read more

definitely don't recommend! attitudes are trash they mess up the order get mad when you call them out on it and don't wanna fix it! and the manager threatened my dad and said he would come across the counter! Needs to be shut down! read more

I went today and it was the most awful experience. I don't want to overuse the terms "afraid" "threatened " or "scared" but upon entering there had been an altercation with an employee and a customer over tacos and putting cheese on the tacos or something like that. There were four people working well employed but maybe 1.5 working. The young lady who was in this altercation was walking around puffing her chest making loud comments and cursing as she walked through the restaurant and was sitting in the dining room talking about the customer and going from door to door mentioning how she wishes she'd come back and she was ready. Another employee was on his phone in the drive thru area and then another who may have been working but was just standing by the food. The only person working was the manager and as she tried to rein in the employees nothing happened because this girl kept saying I'm going to F*** quit watch me walk out and made more comments about how she wasn't doing anything as she kept greeting customers occasionally on the ear phone thing in the drive thru. Mind you I have my young daughter in there and there is no food coming out or customers getting greeted or getting food. I tried getting the boy's attention who's on his phone and he barely acknowledges me until I loudly said I want to cancel my order and be refunded. He gets the manager and she comes and wants to know what I have and it's very visible she's frustrated because no one is doing anything and this girl is causing chaos. As she gives me my money back I tell her that it's obvious she can't control what's happening but that girl running around here swearing and scaring people is extremely inappropriate and not ok with young children around. My daughter was clinging to me because this young ladies behavior was atrocious and very threatening because of how she was acting. read more

The employees often don't seem motivated to get your order to you fast. Which causes a waiting line to form around the building. The problem stems from the managerial position and the lack of proficiency. Whether the food is made with unsatisfactory taste, missing items, or machines/registers which are broken frequently. Last time I went, the manager didn't stock the establishment up with the necessary items needed to make a meal. Honestly this store needs a breath of fresh air. read more

This place needs customer service training. Went with my family for a meal and the cashier was chatting up with a woman that just walked in after us. Then this same woman leans on counter in front of us and the cashier starts to take her order. My husband said no we are not eating here. I said we were first. The woman did not say anything but the cashier said oh I am just getting her order not taking it. How rude and unprofessional. So obvious that this place does not give their employees proper training on basic customer service. If that was the case she would have said to this woman, I am sorry but they are next in line. I would not recommend this Taco Bell at all!! It deserves 0 stars for customer service. read more

We stopped by Sumter on our way to Florida. The food at this Taco Bell was delicious. The kids loved the quesadillas and nachos too.

This is the worst Taco Bell that I have bin to We got beef instead of beans we don't eat Beef read more

I love Taco Bell but this one repeatedly gives us sub-par food. Almost everything we have ever ordered from this location has been half filled with ingredients, the worst being a steak quesorrito with maybe 5 grains of rice. read more

I love Taco Bell. I only eat it on Sundays because I wish to stay relatively healthy. I could probably tell you how to make every item on the menu. So basically I should go in here and teach the workers because not only did they put nacho cheese in lieu of jalapeño sauce on my quesadilla (arguably the best part of the quesadilla) but the workers can't read the order on the screen. Yes I still ate it. It was terrible. It will screw my Sunday hangover ritual but I might never go to TBell again because the location on Lafayette St isn't any better. In fact every time I've gone to a location in Sumter they have ruined my food. read more

Taco Bell is delicious. Yeah, you WILL pay for it three hours to 24 hours later. It's a decision we, as grown ups, are free to make. "Eat the burrito and have the runs later? Hell yeah!" The service here is good, I do the drive thru usually and we check our order and only found it wrong once. We went inside today and of course got stuck behind the two old ladies that took 10 minutes to order then walked out with nothing. Welcome to my world. Getting in and out of the parking lot around peak lunch time is hell. Make a run for the border. read more