I am encouraged about my care…read more The stretching and resistance exercises have been of help. The care work on my right shoulder also has helped provide greater mobility. Claire and A.J. have been friendly and helpful. Sincerely, Scott Benjamin

Professional, good care. Getting me to use my right arm/shoulder the correct way. It made me…read morerealize that I have to adhere to the regimen. It is a busy office and the physical therapists are not on time. The hot shoulder pads make up for the wait.

It's my 2nd week of physical therapy after having hand surgery and the office cancelled the entire…read moreweek worth of PT the day before each visit. Then we rescheduled 1 visit for Friday at 8am and when I came in, they told me I didn't have an appointment and the OT wasn't there. I'd recommend looking for other options in the area.

Ryker, Tim and all the rest in the Brookfield facility are awesome…read more You can't go wrong, not much else to say!

Great rehab facility. Professional and friendly staff. Very clean. A friend at work went here…read morebefore me and he was also pleased with Motion Pt. If you are looking for a rehab facility I would definitely recommend you go here.

Top shelf physical therapy. Denise, who runs the outfit, has been doing it for over 25 years. A…read morevery comfortable intimate environment and the personal attention can't be beat. This is my second time there for a freak injury and I wouldn't go ANYWHERE else. Hand Therapy Associates are simply the BEST!

Privacy in the waiting room, front desk and the therapy areas is non-existent. If you would like a…read moremore private atmosphere, go elsewhere. Therapists are average/mediocre in general. Team is only semi-friendly. Waiting room is like a sardine can. Just a blah experience all around. Very dotty sporadic communication, not much help to me when i went.

I have started coming here for PT for my knee (soon to be replaced) and also for problems with…read moreankle pain. Margarita has been performing my PT and i like her relaxed, friendly approach. She has given me several exercises while at the center and a worksheet to follow so I can continue doing them at home. I feel confident in her abilities in helping. But beyond that, the place itself is very welcoming and friendly. I love to hear the laughter and banter that goes on between the staff with their clients and with each other. The seem to all genuinely like their jobs and each other! I will continue to use them until I no longer need their help.

I got a referral for my husband and script for Motion Sports Westage Fishkill NY. That was LAST…read moreWednesday. I immediately tried to contact your office. After several messages to set up an appointment, the only response I got over and over from "Klara" is what location? I then tried twice to call the office directly twice, got a recording, left a detailed message and as of this moment I have nothing but "Klara" asking which location. I have the text sent from your office. I explained my both by text and on the messages that my husband has dementia and lower back pain and I am recuperating from a very recent (3 weeks) liver transplant. I am posting this because I am appalled that you would treat anyone this way. Maybe you are so busy and profitable that you don't need to be responsive. I am giving you 1 star only because otherwise I can't post it. You should be ashamed of yourselves!

The care I received was distracted, unprofessional, unfocused and dangerous. . I kept saying I'm in…read morepain, kept communicating I can't do these exercises because I'm numb in my hands from nerve pain. My surgeon and doctor told me to run from this therapist and that they had no idea what they were doing to me. It felt like torture to be almost hospitalized in pain after every attempt to follow their plan. I wasn't supposed to me be lifting weights, twisting and working out when I can't feel my hands! Run from this place! The low review is for the front desk staff who are extremely rude, disrespectful, hung up on the phone on me, left me rude messages and no professionalism and never could spell my name right an kept calling me other peoples names.

Good Therapist, Astronomical & Unjustified Costs - Felt Gaslit by Billing…read more I put off going to physical therapy for a long time, primarily because I was worried about the cost. Everything I read online suggested sessions could run a couple of hundred dollars, which already felt like a significant expense. I finally decided to bite the bullet and specifically chose MSM because they were listed as in-network with my insurance, hoping this would make the costs more manageable. A friend of mine also referred me to the specific PT. In my initial (and naive) attempt to get better quickly, I actually scheduled and attended two sessions in the first week before receiving any bills. So so stupid. Let me start by saying that the actual physical therapist I saw was great. They were knowledgeable, listened to my concerns, and I felt the hands-on treatment during the session was helpful. I left the first appointment feeling cautiously optimistic about making progress. That optimism completely evaporated when I received the bill for my first one-hour visit. The total billed amount was a jaw-dropping $1,020.00. Yes, over ONE THOUSAND DOLLARS for a single hour of physical therapy. After the supposed "in-network discount," the amount I was actually responsible for (before insurance potentially paid anything) was still an outrageous $729.82. I looked at the initial breakdown in disbelief: $575.00 for CPT code 97161 ("low complexity evaluation") $295.00 for CPT code 97530 ("Therapeutic activities... each 15 minutes") $150.00 for CPT code 97140 ("Manual therapy techniques... each 15 minutes") Even with the "discount," $729.82 for one hour at an in-network provider is astronomical and feels completely out of line, especially for an evaluation coded as "low complexity." This is far beyond the "few hundred dollars" I had mentally prepared for. Now, I'm nervously waiting for the bill for that second session I attended, dreading how much more this initial attempt at PT is going to cost me. When I called MSM's billing department seeking clarification and questioning these exorbitant charges (perhaps I had purchased a bulk session bundle without realizing), the experience was deeply unpleasant. Instead of getting a clear explanation for the $1,020 base charge or the $729.82 "discounted" rate, I felt completely dismissed and frankly, gaslit. The representative was defensive, offered vague justifications, and made me feel like I was being unreasonable for questioning the bill. There was no transparency or willingness to explain how they arrived at such inflated figures for standard PT services. While I genuinely appreciated the therapist's skills, the billing practices here are unacceptable and feel predatory. The stress and frustration caused by this outrageous bill, coupled with the dismissive attitude from the billing department and the anxiety over the next bill, have completely negated any potential benefits from the therapy itself. Needless to say, I will not be returning to MSM. It's a shame because the therapist was great, but I cannot recommend a practice with such opaque and inflated billing. If you decide to go here, I strongly urge you to demand a detailed, written estimate of costs per CPT code BEFORE your appointment - and even then, be prepared for potential sticker shock. This experience was incredibly disappointing and financially stressful. I will be sharing this review with other runners and in all of my run club group chats. Tar & feather.