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    Tacos Lupita

    3.0 (1 review)

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    5 years ago

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    Pablo's Mexican Kitchen - Queso Flameado

    Pablo's Mexican Kitchen

    3.9(685 reviews)
    6.4 km
    $$

    Great service and ambiance The food was delicious but as…read morealways we filled up on the unlimited chips and salsa At the beginning and couldn't finish our entrees

    This review is based solely on an Uber Eats pickup experience…read more I was doing Uber Eats and stopped by to pick up an order. Since it was my first time there, I wasn't familiar with the pickup process. There was a family sitting in the lobby, and when an employee came to the front, he greeted them and asked if they had been helped... meanwhile I was standing right there in front of him. After speaking to them, he put his head down and started looking through something without ever acknowledging me. I waited a moment to see if I'd be acknowledged, but I wasn't. Eventually, I stepped closer and asked where I could pick up the order. He dismissively pointed around the corner. That was issue #1. Issue #2: when I got to the pickup area, employees were moving in and out of the kitchen and walking throughout the restaurant, but no one stopped to acknowledge me. NOT ONE person. I waited another 7 minutes (yes, I timed it) before someone finally asked, "What do you need?" Not, "hi, how can I help you?" But, "what do you need?" As a delivery driver, the expectation is to be able to come in, grab the order, and go. Instead, I felt completely invisible. I won't be returning to this establishment. To management: please train your staff on basic customer service and acknowledgment. A simple "we'll be right with you" would have made a huge difference.

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    Tacos Lupita - foodtrucks - Updated June 2026

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