Such an amazing team that works here. Fast, accommodating, and friendly. Dr Owen is amazing. Great…read morecare, family oriented, truly a great experience. You're treated like a friend and a patient, not just a number. Highly recommend

I have been seeing Dr. Owen for 4 years now. I truly know he cares about his patients and cares for…read moretheir overall health and wellbeing. I can say his front desk team is very nice, professional, and helpful. I love Vee and she's always eager to help me schedule an appointment that works for me. I have seen the front desk change overtime but I'm happy to say the ladies are on top of scheduling and communication than I have ever seen! They have over the years have had their challenges (what office doesn't)but I have continued to be loyal to his office because Dr. Owen is really someone I can actually talk to and he doesn't rush or brush me off. Dr. Owen is kind, caring, a great listener.... and has great bed side manner. I always feel very comfortable to see him and converse with him.

WOW.. ... all i can say is wow. I am in complete disbelief of the way I have been treated by the…read moreMountain View primary care staff at smoke ranch. Firstly, I wanna start by saying the staff has not been rude by any means, but just extremely unprofessional and unorganized. I started going to this doctor, specifically Dr. Noorda, because of the incredible reviews he had about him as far as his practice and medicine... I wanna make it very clear that I am only continuing to come to this office because of the incredible care that I've received from Dr. Noorda and only because of that. Otherwise, it has been extremely frustrating and an impeccable waste of my time... I Initially went in 11/26 to get blood drawn and provide samples that I was asked for for testing... When I arrived, there was a ton of confusion on what test were actually supposed to be performed on me so that was frustrating, and then after they finally figured everything out, and I was able to provide them with the correct paperwork, they took the samples they thought I needed it, and I proceeded to leave the office as normal... Literally less than three minutes later they called me back to back letting me know if I'm able to rush back in. They forgot to give me some test that we're on the list for me that day, which was already a red flag, but I decided that everyone makes mistakes and I went back in with no problem., Mind you I live over 25 minutes away, so this is not convenient travel wise for me by any means, but I will travel anywhere for good care. Fast-forward to today, December 4, I go in for my appointment to drop off the test that I was sent home with 11/26 to test me further, and when I went in to drop off the samples, everything appeared to be fine. I gave them to the phlebotomist, And I left... As per usual. Unbeknownst to me, I'm driving 25 minutes away to go back home and get back to work, I'm on a work call as I drive home and I noticed that Mountain View called me twice back to back... I'm on an important call so I cannot switch over, and the first thing I thought is there is absolutely no way they are calling me because they forgot something again, I am already traumatized that happened to me the first time. Once I was finished with my work call, I gave them a call back lo and behold just to find out that yet again they incorrectly read my charts. They told me that the way that the tests were requested. We're all on one line and was confusing the phlebotomist told me she had to ask aOnce I was finished with my work call, I gave them a call back low and behold just to find out that yet again they incorrectly read my charts. They told me that the way that the tests were requested. We're all on one line and was confusing the phlebotomist told me she had to ask a nurse how to also read the paperwork just for them to call back and tell me they need an additional 5+ tests and that I ultimately wasted my time coming down and giving them the test that I drove 25 minutes to give them, because That wasn't actually all of the test that I was supposed to provide to them initially, which was completely unbeknownst to me because they literally never told me . So now I have to go back for my appointment December 18, but we were originally supposed to discuss all of the results that I had already sent in, now that Appointment is essentially obsolete because the testing still isn't done, mind you I have driven back-and-forth to the office more than five times now trying to achieve the same results and something that should be extremely simple... all she could literally tell me verbatim was "well you don't have to drive back up here if you don't want to I was just making you aware"... Girl of course I have to drive back up there. This is my health we're talking about, no matter how frustrating it is I'm going to do whatever it takes to finally get these test submitted, but wow the hoops I've had to go through is crazy! I'm typically not want to complain, but the situation has left me feeling helpless and in disbelief!

I'm fairly new to the clinic. They "rescued" me after my previous office was extremely rude. I…read morereally like Dr. Dunsmoor is professional and thorough. His office manager and staff are kind and compassionate. I have several Autoimmune diseases. Been through 70-80 drs in Vegas. I have faith in Dr. Dunsmoor and his team to take over my care once back from Mayo Clinic. Anyway...DEFINITELY 5

The ONLY reason to use this provider is Rebecca Reilly. She is absolutely kind, professional,…read morethorough and respectful of the patients. Otherwise, the revolving door of incompetent rodeo clowns hired by the doctor is an embarrassment.

Don't go here. The billing department is shady and unprofessional. For years, I received my…read moreweekly T-shot at no charge. when they changed over to a different billing company, all of a sudden I started receiving bills for my shots. When I asked the front desk, they confirmed that there should be no charge for T-shots, but the bills kept coming. They said that it was a glitch and they were working on it. Note - for all other instances where I owed money for a visit, they made me pay at the office. Another note - I was NEVER notified that there would be a charge for this service, or I would have injected myself. Now, they've tried to send me to collections for $121?!? COLLECTIONS?! That's not how you treat a long-time customer.

This location of Southwest Medical is close to home and so convenient…read more PA Amy Constable is so nice and caring. She truly listens and never makes you feel rushed. She is never rude or condescending. Her CNA's and nurses are also the same. I am thankful to have them :) Also, no issues with radiology and urgent care. Great service all around. Check in staff are always nice and helpful. Interior is clean. Parking is plentiful although it can get busy.

Southwest Medical Associates/ Optum/ United Healthcare are the WORST!!! You cannot get your…read moreprescriptions refilled without 17 calls to them and multiple emails from the pharmacy!! You cannot get an appointment to see a doctor for months!! The care you get is subpar at best!! There isn't an office manager to speak to about the inept care that you're getting!! I absolutely think that the media should know what they're doing to the elderly people that go there to try to get decent care!! They do not care for the elderly such as myself as they should! I have been with Southwest Medical for over 20 years. I should've changed 19 years ago. I will not be with them come October I will be signing with another doctor and Insurance Company. I give zero stars to Southwest Medical, United healthcare and Optum. I thought I had a good physician Patrick Tawil, however he turned out to be just as bad as the rest of them lying, doesn't do his job tells you he's going to do something and then doesn't do it. I was in a hit-and-run accident. My car was totaled, and I really thought that my doctor would be able to help me. NOT!!!! He even went as far as to tell me that he would call me the following week just to check up on me. I never received the call!! He was supposed to call in pain medication for me, he never did that either. DO NOT GO TO SOUTHWEST MEDICAL ASSOCIATES!! IT WOULD BE IN YOUR BEST INTEREST TO NOT HAVE UNITED HEALTHCARE/OPTUM AS YOUR INSURANCE PROVIDER!! They are awful!!! ALSO, UNITED HEALTHCARE AND OPTUM OWN SOUTHWEST MEDICAL ASSOCIATES!!! IT IS A VICIOUS CYCLE, TRYING TO GET ANYTHING DONE FROM THESE THREE ENTITIES!! I GIVE SOUTHWEST MEDICAL, UNITED HEALTHCARE AND OPTUM ZERO STARS!!! HOWEVER, THEY WOULDN'T LET ME LEAVE ZERO STARS!!! The urgent care at Rancho and the one on Tenaya are horrible! They told me nothing was wrong with my knee after my car accident, that it was simply arthritis! When I ended up going there three times they finally did an MRI. I asked them if I should be walking on my knee and they told me no problem. It's just arthritis. Don't worry about it. I ended up having to go to Summerlin Hospital emergency room and they informed me that my knee was dislocated and my meniscus was macerated. They actually gave me some pain medication so that I wasn't in such pain after that. My own doctor couldn't do that for me. I am now going to a great orthopedic surgeon who has helped me tremendously!! He is not part of United healthcare.

Dr. Lee is truly exceptional -- the kind of doctor every family hopes to find…read more Dr. Lee is our family's primary care physician -- for me, my husband, and our children -- and I cannot say enough about the level of care she provides. We are not an "easy" family medically, and we have needed her support often. Never once has she made us feel like a burden. Instead, she treats us with patience, kindness, and an incredible amount of time and care. She is the first doctor I've ever had who truly listens -- really listens -- and that alone is rare. Her bedside manner is outstanding: warm, calm, and deeply compassionate. My children absolutely adore her, which speaks volumes about the safe and caring environment she creates. Dr. Lee is also incredibly attentive outside of appointments. When we've had concerns after hours, she responds quickly. When we've been sick, she has personally called or texted to check in and make sure we're improving. When you're in the room or on the phone with her, she is completely present and laser-focused on you and your family. We feel genuinely cared for, supported, and respected under her care. I recommend Dr. Lee without hesitation for both adults and children. She sets the gold standard for what primary care should be.

This doctor was very negligent as my husband came down with liver disease under while her care. He…read morewent for a year with very bad liver tests over and over, and she did nothing, no further tests or referrals, no questioning him about possible causes (he had risks factors for liver disease). Even when he went into actual liver failure and we realized what was going on (from getting second opinions), she would not listen or even consider liver disease and kept saying he could not have liver disease! She showed very little understanding of liver disease and told him many things that were untrue (like she said he couldn't have it because X or Y, but that was not true). She also had a very bad suggestion, to cut back on coffee, when coffee is actually liver-protective. We had to get him a different PCP who finally got him diagnosed with proper tests, which did show liver disease, and referred him for adequate care. This other doctor was very alarmed by the lack of care from Ga Geong/Sunny Health and how Sunny Health left him untreated for so long, with high ammonia harming his body and at risk for liver disease complications. She didn't understand how a doctor would not do something about labs like his had been. I feel my husband's life was put at risk by having Ga Geong as his doctor. After all of this, I looked to check on her medical education, and she went to an unaccredited medical school (American University of Integrative Science in Barbados). (Wikipedia says the school is still seeking accreditation.) She also had some pretty toxic behavior that has honestly felt very scary and disturbing to me. My husband was planning to just cancel his membership at the end of the month after having to find a different doctor, but she contacted him and threatened him because of my review and he asked to leave sooner. During this entire situation, she I believe she stepped outside of many professional boundaries for how you should relate to patients and their loved ones and behaved very inappropriately. Sharing this in case it helps save someone else's life or health.

The ladies that check you in are friendly and get you checked in quickly…read more Dr. Tahir is great! He's personable and funny. He doesn't try to feed you more medications! In fact, he questioned why I was placed on a few by a previous primary. Dr. Tahir listens to his patients. He takes his time with you and is thorough.

Dr Tahir is an amazing doctor. He always takes his time and listens to any concerns and questions I…read moremay have. I never feel rushed. His staff is also amazing. They answer the phones and are always very pleasant. Getting an appointment is always very easy and the wait times are are always very short. I highly recommend this Doctor and his practice.

I am a new patient of Dr. Suresh Prabhu. I have been seeing him and his staff for about six…read moremonths. I have had a great experience with his team. I have good access to them. Dr. Prabhu spends enough time with me so that I understand his advice and how he has evaluated my medical needs. I really like them, and I recommend them without reservation.

Good luck trying to get tis office to return a phone call. Twice I have not been able to reach…read moreanyone when I call. Multiple calls do not produce a result. I'm replacing this doctor as soon as possible. The staff is useless!

Retina consultants. Not very nice to people wanting! I was the only person in the waiting room…read morestuck watching a Disney program I asked nicely if they could put the news on NO was all she said! No emotion at all It would have been nice if I was told why... it is stuck or the remote is missing... but just go ahead and put up paper hearts. Maybe it is just waiting for hours but there it is.

Dr.Kelley is so helpful she answered any questions I had cause it's my first time. On top of that…read moreshe is so nice! She is an internist and she also offers Botox! It's a clean and comfortable environment. I am so pleased with my results! & I highly recommend her!!!

I have had to call for appointments a number of times the staff has been wonderful going above and…read morebeyond what I expected. Annette in the past has been awesome. Today I spoke with Jasmine when calling to get an appointment with Dr. Bryan she was fantastic so caring and helpful. I really appreciate these ladies and one gentleman. VYNOR BALLESTEROS, NP is an amazing caring professional knowledgeable person. He has been so helpful supportive and uplifting I don't know what I would have done without him. I appreciate him so much the home healthcare is extraordinary he is incredible. Dr. Bryan is excellent also very knowledgeable caring professional. Such a great doctor to have as my PCP.

This morning I called in to make an appointment to speak to NP Laura Stankowicz regarding…read moreprescriptions clarificationm/scommunication Annette answered and while I was explaining to her, she coughed. I waited for her to say excuse me or something she did not. I told her that it was rude and unprofessional that she didn't feel the need to say excuse me for the intertuption. Her entitlement displayed her disrespect/neglect for me as an African American patient. I asked to speak to her mamager and she said no one was available. I left my number for someone to call me. I would like to file an official complaint against her and Carelon for the discriminatory practices from the staff. I believe that there is a continued practice of evaluating and dehumanizing people of color. This is not the first time customer service has been substandard.

Dr Duenas is not taking new patients right now. He has been my family's PCP for 30 years. That's…read morehow lucky we've been. Thank you and god bless you Dr D. We love you !!

I have some issues with Cano Health office people and schedulers but Dr. Danilo Duenas was worth…read moreall the hassle we had to go through to finally get in to see him. The best part was when he informed us that he will be seeing my wife and I for every scheduled appointment and, if at all possible, all the emergency visits as well. I personally have several health issues. I'm currently being treated by 2 other doctor's offices. It's very important to have my PCP as a quarterback of sorts to oversee and coordinate all care. My wife had blood test results from a wellness visit organized by our health insurance through Quest Labs. Dr. Duenas took plenty of time to go through each result with us. He seemed to have all the time in the world for us even though I'm certain that was not the case. I could go on and on and on, but I will leave with last point. My wife is Filipino and I chose Dr. Duenas because it showed that he spoke Tagalog. Even though she speaks English just fine, I wanted to be sure that my wife's care didn't suffer from any miscommunication. That worked well. What I was very happy about is that he took the time to communicate thoroughly with me as well. This doctor is absolutely top notch!!!