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    Tag and Title Servicing Center

    5.0 (1 review)
    Closed 9:00 am - 6:00 pm
    Updated 3 months ago

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    1 year ago

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    Rhode Island Service Center

    Rhode Island Service Center

    3.9
    (9 reviews)

    I purchased a home in NE DC a few months ago, and found today when I went to register my vehicle at…read morethe DMV with assigned servicemember Derrick, that a previous resident of my address had a still-active RPP on my address, set to expire July 16th. This was not explained to me very well, and Derrick did not know (or just chose not to share with me) the exact cost structure of a third vehicle registration and RPP (its a significant difference - 1st vehicle: $55/year2nd vehicle: $80/year3rd vehicle: $115/year). He just printed out a piece of paper and circled the amount that I was to pay now if I wanted to go ahead with registering my car as a third vehicle at the residence. I had selected the 2-year registration w/ RPP, he recommended I do 1 year and then come back next year to renew again. I asked, but won't I be paying more than I should for the 1 year too, if it's counting as a third car? He said yes. I said, OK, if I come back on July 17th, when the other person's expires, then it will be the normal 2nd car fee? He said yes. I said OK, do I have to wait in this line again and do the ticket process again to do that, or is there something we can flag? He says, I was going to help you but I don't like your attitude and I don't have time for you. It felt like he 1) Was trying to get more money out of me unnecessarily by not telling me about the option to wait it out until 7/17 (just a couple of weeks from now) and 2) he had a a bias toward me because of my appearance. It would be one thing if this was a private business, but this is the government providing a legally required service. I filed a complaint with DMV Director via an online form but doubt anything will happen. The entire DMV process in most states needs an experiential design overhaul and have an incredible opportunity for improvement and optimization with technology that's available, but this DMV experience was particularly bad and offensive.

    very fast and efficent no ptsd very organize and staff was respectful to a senior citizen like me…read morethank you for all you do

    Tag and Title Servicing Center - registrationservices - Updated August 2026

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